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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,031 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,031 reviews

February 16, 2023

The guys in the service department are very nice and helpful. They go above and beyond to answer your questions and to make calls to corporate to get the necessary approval for service. 2 thumbs up. Chr More

by PAL1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Al Hendrickson Toyota responded

Reviews like this make our day! Thank you for sharing your appreciation for the Al Hendrickson Toyota Service Team and giving Christos a shout-out. Safe travels from all of us, and we'll see you next time!

February 16, 2023

From start to finish the entire process was very professional, My salesman Mike (Michael Joseph) was extremely helpful and patient with me while I took my time to find the best vehicle that suited m More

by BRE&RIC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

Al Hendrickson Toyota responded

Thank you so much for leaving Al Hendrickson Toyota a five-star review! We are thrilled that Mike was patient and helpful and ensured you found the perfect new ride. Congratulations on your purchase!

February 15, 2023

People is polite Helpful Nice Good recommendations to my car Fast to fix Good organization More

by NANYREINA1966
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the lady
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Feb 15, 2023 -

Al Hendrickson Toyota responded

These are all things we love to hear! Thank you for the glowing praise. Many safe and happy miles from all of us at Al Hendrickson Toyota!

February 15, 2023

My rep chat was very professional he was very patient and he exp look aim everything good More

by MICHAELBECKFORD.48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cjay
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Feb 15, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review and the kind words about us here at Al Hendrickson Toyota! See you again next time.

February 14, 2023

GOOD SERVICE, THAT'S ALL X X X X X X X X X X More

by JOSE SOSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RICARDO EFFIO, AND ALEX GUERRA
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Feb 15, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave Al Hendrickson Toyota a 5-star review, Jose! Safe travels!

February 14, 2023

I was extremely happy to receive my car back so quickly… excellent service and a big hug 5 to Oscar. Thank you. Anita Gassert More

by ANITA_GASSERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Al Hendrickson Toyota responded

Anita, it was our pleasure to deliver prompt service! Oscar will be so grateful for the shout-out. Safe travels from all of us at Al Hendrickson Toyota!

February 14, 2023

It was a good experience but they gave me a price than they texted to tell me they made a mistake and add more money. More

by ROSANABRUSLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele
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Feb 17, 2023 -

Al Hendrickson Toyota responded

Thank you for sharing your feedback, Rosana. I am very sorry for the mix-up with the final cost of our services. I understand that any increase in price can be frustrating. We will work to improve our attention to detail moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 14, 2023

Very happy with the customer service. Hope it will be the same thing in the maintenance department. More

by marielleo2
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez sale's person and Jeremy Rivas Business and Leasing Manager, they both deserve a 5 stars.
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Feb 15, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review and kind words about Al Hendrickson Toyota. We are pleased to hear about our team's great work, and we hope to see you in the future!

February 13, 2023

My service advisor Joseph was really cool. I really appreciated being dropped off to work and picked up to get my car once it was ready. More

by FRITZGCLERV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davilmar Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph
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Feb 13, 2023 -

Al Hendrickson Toyota responded

It's great to hear that Joseph took such great care of you! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Safe travels ahead!

February 13, 2023

They need to learn how to respect customers’ schedules. I was on a time crunch and the person who helped service my car took a lot longer than expected. I was told my car would take one hour and 45 minutes More

by othgirl144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Al Hendrickson Toyota responded

This is never the type of service experience that we want for our customers, and I apologize that you were not greeted with the quick visit you had hoped for. It is never our intention to waste our customers' time, and I'd like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 17, 2023 -

othgirl144 responded

Hi there. Thank you for replying. All I ask is that associates learn how to respect a customer’s time and schedule. I kept telling the man who helped me that I have a newborn at home and I had to get back home asap. I told him three times. I texted him “how much longer” and he kept replying with “let me check with the tech.” My husband and I are currently using one car and he had to go to work. Four hours to change a battery isn’t acceptable. I’ve come here many times to change my battery since I have lifetime warranty. It has never taken 4 hours to change it. The tech did an inspection on my car, which I never asked for because I was on a time crunch. And the associate came back to me 2 hours later with a list of things my car apparently needs. Again, I only came in for a battery change which took another 2 hours. Henry and Chris are awesome at what they do. They weren’t the ones who helped me this time around though. It was another man, but next time I’ll be sure to go to them. They were busy that’s why I didn’t go to them.

Feb 20, 2023 -

Al Hendrickson Toyota responded

Thank you, I will discuss this with my team so that we can improve for the future. Once again, we apologize for the experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

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