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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,038 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,039 reviews

March 08, 2023

Al Henderson is one of the best dealers in South Florida. They are very professional dealing with their customers. More

by CHALL1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Al Hendrickson Toyota responded

We really appreciate you taking the time to leave Al Hendrickson Toyota this awesome review, thank you!

March 08, 2023

Please top off all fluids ie Windshield wiper fluid. Car battery should be included in the service. Also should be a car wash included or a carwash spot on location. More

by ydj2423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Al Hendrickson Toyota responded

Thank you so much for your feedback, we will be sure to discuss it as a team so that we may improve moving forward. Additionally, I'd greatly appreciate the opportunity to speak with you directly so that I may learn more about your visit and see if I can help improve your experience. If you are willing, please consider giving me a call. Best, Eric Silcox - VP of Fixed Operations - (954) 972-1100

March 08, 2023

He was very rude to me and left me for 3 hours,knowing that my car was ready in less than 2 hours More

by SONIAULLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Al Hendrickson Toyota responded

I am very sorry if it took longer than expected to complete our services and for any negative interaction you had with our team. We strive to offer a seamless experience, so it's disappointing that we missed the mark. Your feedback will be used to help us improve, and if you would like to discuss this matter with me, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 07, 2023

this day the transaction was complecated. i didn´t used my international credit car but we can resolve the problem More

by Diana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
na
Mar 08, 2023 -

Al Hendrickson Toyota responded

Diana - I'd like to apologize that we didn't leave a better impression during your visit. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please give me a call at your earliest convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

March 07, 2023

outstanding job done at the dealership in coconut creek and very prompt and at reasonable price More

by frankdwoolcott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Al Hendrickson Toyota responded

We’re delighted to get your 5-star review! We thank you for the kind words and hope to continue business with you in the future! Until next time, safe travels! -- The Al Hendrickson Toyota Team

March 06, 2023

It wasn't clear the issues that I should fix on my car, just a call with three or four things that I supposedly had to do. More

by ALENRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Al Hendrickson Toyota responded

We strive to deliver straightforward communication and I apologize if we missed the mark here. I would like to step in and offer my assistance so I can clear up any confusion. Please feel free to give me a call at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 06, 2023

Excellent service very accomplished They have in the front desk Hispanic assistants that gives us more comfort to those who do not speak well English Thank you More

by JESOSSA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had such an outstanding service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

March 06, 2023

The service was quick. It would be appreciated if the car can be washed and cleaned. It was first service for my car and nothing much was required to be done so cleaning/wa More

by amitchoprasmails
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cjay
Mar 15, 2023 -

Al Hendrickson Toyota responded

While we're glad we could provide prompt service, it's disappointing to see we fell short of delivering a 5-star experience. We strive to offer attentive work, and I apologize for any oil marks we left and that we could not clean your car afterward. Furthermore, this does not sound like the responsive assistance I expect from our team, and I'm very sorry you've had trouble getting in touch. I'd like to step in and offer my assistance in case you still want to address this directly. I won't be able to locate your contact information without a full name, so please give me a call and I'll make sure to get back to you as soon as possible. Best, Norman Frantz - Service Manager - 954-545-6931

March 06, 2023

I had a pesky issue with the low inflation tire light on my dash. I decided to bring in the car, even though I had no appointment. They were able to fit me in while I wait. The mechanic detected the source More

by DARMIC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano, service advisor.
Mar 06, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

March 06, 2023

We had a very good experience here. Our sales person Eduardo Chaplain was extremely nice, not pushy, explained everything and what he didn't know he went immediately to find out for us More

by zooey99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo Chaplain and London Jackson
Mar 06, 2023 -

Al Hendrickson Toyota responded

Thank you for the review, Zooey! We are so glad to hear that you had a successful purchase experience working with Eduardo and the Al Hendrickson Toyota team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

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