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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,042 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,042 reviews

March 11, 2023

Tuna was great, never got the caps for my tire until I went back for an oil change More

by MBUTLER649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuna
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Mar 15, 2023 -

Al Hendrickson Toyota responded

Thanks for the review. Please let us know if there is anything else we can do to make your experience an excellent one. Have a nice day!

March 11, 2023

Good customer service. 5 stars ⭐️⭐️⭐️⭐️⭐️ It worth a try . Your car will be in good shape More

by broro75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Mar 12, 2023 -

Al Hendrickson Toyota responded

Thank you for your confidence in Al Hendrickson Toyota! We are thankful for your business.

March 11, 2023

Your patience and understanding were greatly appreciated. You took the time to listen to me and made sure I felt heard. More

by Dalen638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2023 -

Al Hendrickson Toyota responded

Thank you so much for reviewing Al Hendrickson Toyota! We are grateful to have a customer like you!

March 10, 2023

It was a great experience, thanks to Jenna, Lorence and Etienne, it was truly a 1st class service More

by andre92kettle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Selondiue Etienne, Jenna Levison, Lorence Lewis
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Mar 10, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Jenna, Lorence, and Etienne and hope to see you again at Al Hendrickson Toyota. Safe travels!

March 10, 2023

The touch up they did on the car they sold me was sub par. They promised they would make it perfect for me but it’s just ok. More

by hellokitty34109
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
London
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Mar 20, 2023 -

Al Hendrickson Toyota responded

I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are wiling to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

March 10, 2023

The wait time was absurd. They said I had to wait for 1 1/2 hr, and it turned to 3 hr wait, which was very frustrating. More

by griselle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilnord louis char
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Mar 20, 2023 -

Al Hendrickson Toyota responded

Your review is disappointing to read. We strive to deliver punctual service, and I apologize that the wait was longer than anticipated. I understand your frustration, and I will share your feedback with the rest of my team so we can make improvements in the future. If there's anything else you'd like to discuss, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 10, 2023

I got two Toyotas from #Al HendricksonToyota a Corolla and a Camry, we had to bring the Toyota back because it skidded, they even walked away and had our license suspended, but the Toyota stopped due to a More

by SUNDASPLAYERSAGENT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andre Veiga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Al Hendrickson Toyota responded

Sundas, please stop commenting on what is not true and a situation that does not involve your vehicle. Your vehicle came in for a battery issue and was taken care of. If you still need assistance, please do not hesitate to contact us. As far as your friend's license, she was invited to visit the office Manager for help and still has not come in. Once again, please call me or please come into the office. Thanks, Norman Frantz- Service Manager- 954-545-6931

Mar 20, 2023 -

SUNDASPLAYERSAGENT responded

you ruined me by giving me a defective car and Toyota has never helped me a shame They don't treat people like this a group will soon be set up where they will help people who have had major damage like me

March 10, 2023

Dear AL Hendrickson Toyota team, I’m completely dissatisfied with the recently service , thr front wheel of my Tacoma was scratched when your technician performed the tire rotation. I would appreci More

by BERACAGROUP.US
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Al Hendrickson Toyota responded

I believe one of the managers is already helping you with this concern but if you still need any assistance, please do not hesitate to call me. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 09, 2023

Thank you Klaus for such excellent service on my car. For always been so attentive More

by Marilynr23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
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Mar 09, 2023 -

Al Hendrickson Toyota responded

It was our pleasure to assist you during your service! We will be sure to pass along your praises to Klaus and we wish you safe travels until next time! -- The Al Hendrickson Toyota Team

March 09, 2023

Great customer services , fix my problem and I got all the info need it with knowledge and courtesy of employees. More

by maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Al Hendrickson Toyota responded

Maria, thank you for the review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

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