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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,050 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,051 reviews

March 23, 2023

Excellent customer service Met time promised nice waiting area service professional was awesome will be back soon More

by patrickp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carvens Joseph
Mar 23, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review of our waiting area and the team here at Al Hendrickson Toyota! Our service department works hard to be efficient and attentive to customers. We appreciate your business and look forward to seeing you again!

March 23, 2023

My appointment was for 7:00 am, my car was taking in at 7:45 after I asked my advisor why my car was still parked in the parking lot. My 5000 mile service was done in 10 minutes, makes me wonder what kind More

by dulcecristy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I do apologize; part of the waiting time is based on technician availability. We can discuss the service further if you would like to. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 22, 2023

Great service, I am a very happy customer. The sale associate Renee was amazing and the sales manager Bernard wa great as well. More

by aleshaamoi26
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee and bernard
Mar 23, 2023 -

Al Hendrickson Toyota responded

We're so glad Renee and Bernard left you with such a great impression! Their work is always top-notch. Thank you for your business and we hope to see you again at Al Hendrickson Toyota!

March 22, 2023

Amazing service they are so wonderful and that have locking prices for us. Toyota best cars for forever More

by KRAKENZ_17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Humberto
Mar 22, 2023 -

Al Hendrickson Toyota responded

We are glad to hear that our prices and vehicles are the best of the best! Thanks for sharing this feedback with the Al Hendrickson Toyota team.

March 22, 2023

Was taken care fast at the counter, still of course you have to wait for the service to be done!! The waiting room could be nicer, like Toyota of Doral they have a little counter where you can get coffee a More

by MATYB0708
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Macwood Cadet
Mar 22, 2023 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback with the team. We appreciate your support!

March 22, 2023

I was taken in pretty quickly and the timing of waiting was in time. Very happy to be a Toyota customer for years. More

by LUZAPONTE281
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Al Hendrickson Toyota responded

We're so happy to have delivered an efficient, excellent service! We appreciate you for all your years of continued support and look forward to seeing you again at Al Hendrickson Toyota!

Mar 24, 2023 -

LUZAPONTE281 responded

THANKS AGAIN👍

March 22, 2023

I am pleased with the repair job and the fact that it was done under warranty. The wait time to perform the initial diagnosis was approximately 3 hours although I had an appointment time of 8:30am. The serv More

by zramjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your feedback. I apologize for any delay in completing our services and for any lack of customer service on our end. I would be happy to discuss your follow-up and have provided my information here. Please feel free to get in touch with me when you are free. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 22, 2023

They are great at communicating but do not always respect your appointment time. Carmine is very nice though More

by DAVEIOFFREDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine
Mar 22, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota this wonderful five-star review! We loved seeing Carmine get recognized.

March 22, 2023

Class was great. He was able to get all three of our cars done in one day. I really appreciate it. Thanks for your help. More

by RSCHEI8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
Mar 23, 2023 -

Al Hendrickson Toyota responded

Thank you so much for your wonderful review! It is great to see that our team went above and beyond to make your experience great!

March 22, 2023

Jennifer Burton and her team was friendly, knowledgeable and precise. I would definitely recommend her team More

by brianbent107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Mar 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the kind words and thoughtful review! We are delighted that Jennifer and our team provided you with top-notch, efficient service and we look forward to assisting you next time. -- The Al Hendrickson Toyota Team

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