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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,065 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,065 reviews

April 08, 2023

while i agre with those comments to the right, i do wish there was a very system once you arrive to the dealer (service dept.). you come in, leave your car, take the kyes and walk to see a service agent and More

by SUNNYBOY402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilnord, Charles
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for this feedback. We are always looking for ways to improve for our guests, and we will be sure to keep this in mind in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 07, 2023

You’re a scam just to get rid of cars. Fernando told me if I paid $1800 at the beginning plus $600 that same month, I would stay paying $590 until December to refinance but you guys are ju More

by galeanoj9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando Rodriguez
May 05, 2023 -

Al Hendrickson Toyota responded

If there was a mistake on our end, then I sincerely apologize, but we run our business with transparency and professionalism. Furthermore, we do our best to keep our prices fair, so I'm very concerned to see all your feedback. If you're willing, I'd like to speak with you about it directly. I won't be able to locate your contact information without a full name, so please reach out to me at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

May 05, 2023 -

galeanoj9 responded

Yes sure, very fair . Charged me for a car value of $30k but I owe $52k . Very fair , sure. I’ll call, I’m sure you won’t answer so I’ll leave a voicemail and never get a call back like when I request the service department to call back they never do. I have to call until their available.

May 05, 2023 -

galeanoj9 responded

I did call and she actually answered and asked to said copy of the documents I was given to speak with the director in Monday to see what they can do and follow up with me by Tuesday. I appreciate her time and assistance.

April 07, 2023

My service was fast and easy. The men were very helpful. Would heavily recommend going here!! More

by TATYMILES1600
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
Apr 18, 2023 -

Al Hendrickson Toyota responded

We're delighted we could deliver an excellent service experience! - Al Hendrickson Toyota Team

April 07, 2023

always a nice to service my car here. Jarrett was very polite and helpful. The wait was a little too long (almost 3 hours). Throttle service explained but I thought the mileage should More

by BABS_RACHELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Hi Babs - Thank you for giving a shoutout to Jarret and leaving Al Hendrickson Toyota a positive review. I do apologize for the wait, but we appreciate your patience. If you would like to discuss any ongoing concerns, please reach out to be, and I would be happy to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 07, 2023

Jennifer and the service department hits a homerun again. Fixed my vehicle according to the mileage and got me in and out in a very timely period. No pushing extra service, just what I needed at the momen More

by DadofTwins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota a five-star review! We loved seeing your positive remarks for Jennifer and will pass them along. See you next time!

April 06, 2023

Muy amables, excelente la ubicación, todas las personas atentas con los clientes. El ambiente es agradable. Me ayudaron a mi y a mi familia a elegir un auto excelente, sin duda volvería a hacer negocios aq More

by CAROLINADETERMINI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos, Asuaje
Apr 06, 2023 -

Al Hendrickson Toyota responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

April 06, 2023

When I called on Monday to report a nail in my tire, they told me they had one of my tires in stock and I made an appointment to come in right away. One of their drivers took me over to a local restaurant to More

by ROTH.SHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Burton
Apr 06, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Jennifer and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 06, 2023

Great customer service Chris was quick and on point and respectful. I will definitely make my next service appt with him More

by Nach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Al Hendrickson Toyota responded

Chris and the entire Al Hendrickson Toyota team are thrilled to see your glowing review! Thank you for supporting Al Hendrickson Toyota and we will see you next time!

April 06, 2023

I have shared my experience with this company on Google and since they’ve asked me to write a review, here we go… The 2 good things they did were getting me financing and working with me on down payment More

by Lebuttaa1
Recommend Dealer
No
Employees Worked With
Pre Owned team
Apr 23, 2023 -

Al Hendrickson Toyota responded

It is never our intention to make our clients feel pressured, so this feedback is concerning to receive. I am sorry that our services fell short and would like to offer my assistance. If there is anything I can do to make things right, please give me a call at any time. The team will use this feedback to improve going forward. Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

April 06, 2023

Klaus has always been great to work with. He is clear about the work my car needs and estimated cost. More

by KATIEANDREWS1255
Recommend Dealer
Yes
Employees Worked With
Klaus
Apr 18, 2023 -

Al Hendrickson Toyota responded

We're thrilled you've enjoyed working with Klaus at Al Hendrickson Toyota! Thanks for sharing this positive feedback!

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