Al Hendrickson Toyota

Sales team (Russian guy) was inexperienced, Angel the mgr was outstanding. Finance agent was totally out of line, talked about everything but the loan, he kept talking to my friend who came with me, explain was outstanding. Finance agent was totally out of line, talked about everything but the loan, he kept talking to my friend who came with me, explaining my loan to him, not me... he constantly had to remind him that it's not his loan, should be talking to the customer, not her friend... outrageous! Got a bad car loan too, excellent credit rating should give me better than 10% loan interest, will refinance asap... what a pain! More

Awesome service, fast, good communication, thanks to Chuck, Donaldo, Ivan and Emmanuel they help me too with my old lease Chuck, Donaldo, Ivan and Emmanuel they help me too with my old lease More

Lawrence an angel was my financial provider that assist me in every way they could they made me feel comfortable they worked with my with the bank with the credit score all I can say they was very nice and me in every way they could they made me feel comfortable they worked with my with the bank with the credit score all I can say they was very nice and I didn't have to wait long they provided me with excellent customer service and that's what's important to me More

Etienne was an amazing sales representative. Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we expressed the desire to pay cash for the vehicle he told us that meant nothing. Because of the experience we decided to seek out another sales representative. Nikoli was unprofessional, arrogant, and intimidating. He confronted us during the buying process with Etienne on August 11th where we sat in the cubicle and stated " so you're back." He was condescending and his comments were demeaning. Etienne had decided to step away from the cubicle so both my spouse and I could discuss our options. My eyes gazed forward from my spouse and saw Nikoli making hand gestures to Etienne. Etienne ignored him. We have been going to AL hendricksons for 20 years and I must say a lot has changed and not for the better. Also Jared in service was outstanding in his work a few years ago but he has also changed. We initially took our 2005 pathfinder for repair as it was not starting on August 8th. Jared was very communicative and told us the price of the repair which was around 1300.00 on August 10th. We paid over the and went to pick up the vehicle on Sunday August the 11th. However the car wouldn't start. They service rep, a lady offered to jump the car so we could leave and we declined. How can you jump the car for us to go home? that means it was not fixed. We had a conversation with Norman and he stated he would speak to Jared on Monday August 12 as Jared was off. On Monday Jared called and we expressed that we would be trading the car and inquired about a refund for the money we paid to fix the car. He said he would get back in touch with us. I called Jared for over 1 week while sending text messages and he did not respond. I finally decided to call him from work and he picked up. I was very disappointed. He apologized. I told him even though the response may not have been favorable you should have still responded. This review is not punitive but it's an opportunity to improve the processes in this organization. Norman could have also reached regarding our request and offer an explanation. Consumers have lots of choices to purchase vehicles online etc, if someone drives to your dealership there is a reason behind it. Please use this review to improve on customer service skills which is key in business. More

Best experience everyone was great, great deals, great service, great selection, going back again. Thank you so much service, great selection, going back again. Thank you so much More

Really good service everyone was very respectful and helpful I really recommend to go there helpful I really recommend to go there More

Good place for buying a new car plus the price of asesories are reasonable 👌 thanks asesories are reasonable 👌 thanks More

Mr.Najeeb is awesome,he was really helpful throughout the process,thank you Najeeb for helping us with your wonderful personality,thank you so much again and keep going process,thank you Najeeb for helping us with your wonderful personality,thank you so much again and keep going More

Excellent customer service and great attitude from salespeople. Many and Carlos Ojeda did an excellent job towards my purchase. salespeople. Many and Carlos Ojeda did an excellent job towards my purchase. More

He is a really kind, professional, and helpful person! I totally respect him and his nicke work! Keep going far Najeeb I totally respect him and his nicke work! Keep going far Najeeb More