Al Hendrickson Toyota

This is the second time I have worked with this dealership and I am definitely not a satisfied customer.. Tomorrow I am calling Al or Al Jr directly (I will keep you posted). First, I am a prett dealership and I am definitely not a satisfied customer.. Tomorrow I am calling Al or Al Jr directly (I will keep you posted). First, I am a pretty easy going buyer.. Treat me right, I have no complaints. I'm not buying new so I'm fully aware there are "gray" areas. 1. Salesperson (Palo) said tires were new which is "Dealerships Policy". Tires are not new. Why do I know.. follow on. 2. The day after we brought the car home noticed a "slice" (about 2-3 inches) in the left front tire. Went back to dealership and they told us it was "cosmetic". Not a safety issue. We asked if they would drive across alligator alley with their family in the vehicle.. "that's a personal decision". 3. Ok, not totally satisfied, we went to a local Goodyear dealer to look at the tire. He said he basically agreed with the analysis, however, also said tires were definitely not new. 4. We did not receive an owners manual with the car. Asked sales person / and used car manager about manual which they said they would get for us. We have their IOU form. It's now been over a month and still no manual, after several calls. Still waiting for a return call from our latest inquiry. tick, tick, tick.... 5. Tomorrow will be a call directly to Al Hendrickson / Jr. Go to the top! I don't think they would put up with this s..t. 6. Like I said, if I'm spending 20K for a used vehicle in today's market, I think the dealer should be falling over backwards to make me happy. Not asking for much, however, not getting much. Not Happy More

I did my research and approached the dealership knowing what I wanted and how much I wanted to pay. I based the price primarily on Consumer Reports. Jon Vestrheim knows the business thoroughly and was ab what I wanted and how much I wanted to pay. I based the price primarily on Consumer Reports. Jon Vestrheim knows the business thoroughly and was able to get me the exact car I wanted, in record time, at a price that was fair to both of us. I learned that an informed consumer can receive totally professional treatment at Al Hendrickson Toyota. More

This dealer showed me a car that had several things wrong with it cosmetically and tried to explain everything away like it was no big deal. He made up answers to questions that he did not know the answers with it cosmetically and tried to explain everything away like it was no big deal. He made up answers to questions that he did not know the answers to instead of just saying that he didn't know but would find out. He seemed annoyed by my test driving a second car. He offered me $500 for my trade in which I had already been offered $2200 by two other dealers. Then, when I told them that, they suddenly offered me what I wanted. I was just getting a bad feeling about this guy from the get go so I decided to leave. He and his manager chased me out to my car and tried to plead with me to buy the vehicle. They were tapping on my windows and when I insisted that I was leaving, the sales man Maritel got upset and became very rude. I would NEVER go back to this place again and would not recommend this dealer or sales man to anyone. They are not worried about your needs or wants at all, they just want to push a vehicle out the door. That weekend I had been to probably 15 dealerships, this was by far the worst experience. More

I will never recommend this dealer to anybody in my family or friends. This people made me spent more than two days, they gave me the “OUT OF DOOR FINAL PRICE”, when I was ready to finally purchase the family or friends. This people made me spent more than two days, they gave me the “OUT OF DOOR FINAL PRICE”, when I was ready to finally purchase the vehicle, they added new charges with taxes and so on, at the end the bill increased more than $4,000. They are dishonest,uneducated and without business ethics. More

It was a pleasure purchasing our new Camry from Al Hendrickson Toyota and dealing with Mr. Jon Vestrheim. This car was our second purchase from Al Hendrickson, the first, our son's '04 Corolla. We'd d Hendrickson Toyota and dealing with Mr. Jon Vestrheim. This car was our second purchase from Al Hendrickson, the first, our son's '04 Corolla. We'd definitely come back again and ask for Mr. Vestrheim. He was friendly, helpful, courteous, and knowledgeable. He located just the car we wanted and got back to us with an immediate answer. We are extremely happy with our purchase and the way in which we were treated. Mr. Vestrheim has provided us with excellent customer service, and I'd recommend him highly to other prospective car buyers. More

A place to avoid? I went there with a car in perfect A place to avoid? I went there with a car in perfect condition, for a oil change and tire rotation, at 15K miles. I came back with a car starting ve A place to avoid? I went there with a car in perfect condition, for a oil change and tire rotation, at 15K miles. I came back with a car starting very difficult. They will try anything to charge you for services they will not perform, and you cannot prove they didn't, unless you come to them prepared. Here it is what they did to me: - They tried to sell me a package of services which I decliend, first. After about one hour of waiting, they came again to convince me that my car REALLY needed some air filter change and injection cleanup. So, I accepted, and after another hour, I got my car from the parking lot, but it won't start - the engine would stop unless it was high accelerated. Another hour, and I was invited to get my car, and this time the engine was kept running while waiting for me. Wery cheap trick, to let the engine running, so the customer won't notice a starting problem. Since then, the car starts difficult, but I'm going to have it fixed at another dealer. AND: the tire rotation, (for which I paid also), they didn't do it (the accidental marks I have on the tires, are in the same places as before). NEVER will visit again this place! More

Lousy "after the sale" treatment. Incompetent and unresponsive personnel (specifically Michael A. St. Clair) employed in the Finance Department of this dealership. unresponsive personnel (specifically Michael A. St. Clair) employed in the Finance Department of this dealership. More

My experience with Al Hendrickson Toyota was nothing but enjoyable!!! I was treated like a royalty from the moment I walked in the doors to the time I drove my 07 Tundra off the lot! Next day I returned t enjoyable!!! I was treated like a royalty from the moment I walked in the doors to the time I drove my 07 Tundra off the lot! Next day I returned to have the Lojack installed at 10 am and was promised the vehicle would be done by 2pm and they would call, 1:25pm the phone rang! Interior was cleaned, exterior was cleaned, looked fantastic! I will definately recommend Al Hendrickson to everyone I know, those guys ROCK! More

Pushy, Angry, Asshole. Hung up on me when I told him I only could afford half of the things he wanted to do with my car! only could afford half of the things he wanted to do with my car! More

My Highlander had been stolen and recovered. The insurance company had it towed to the dealer to be repaired. That happened the end of June. The repairs consisted on some body work (the back passe insurance company had it towed to the dealer to be repaired. That happened the end of June. The repairs consisted on some body work (the back passenger door had been kicked in) and having the car detailed. Also, my keys and remote were never recovered. So, they had to order and program new ones. This took 2 1/2 months to complete. It was a nightmare from the very beginning. First the body shop manager was fired and my car was forgotten about. When I finally got ahold of someone who knew something he told me it was ready to come and pick up. Well, when I went to pick it up, nothing had been done accept the body work. After 2 more trips into the dealer it was finally able to take my car home. I would not recommend this dealership for service to anyone. More