Al Hendrickson Toyota

On November 20, 2014, I contracted with Brian Van Zandt of Hendrickson Toyota's internet sales department to buy a 2014 Toyota Corolla LE for "$17,766.80 plus tag transfer out the door." On November 21, Al of Hendrickson Toyota's internet sales department to buy a 2014 Toyota Corolla LE for "$17,766.80 plus tag transfer out the door." On November 21, Al Hendrickson Toyota sold me an identical Corolla LE for $1,600 more than the internet sales department contracted to using a bait-and switch scam. Finance guy Billy Hasson pulled the switch of the bait-and-switch during closing. He also added to the sales contract: Government Documentary Tax Stamp Taxes; Government Taxes Not Included in Cash Price; and Florida Battery/Tire charge. These were taxes and charges that should have been included in the "out the door" price. And, Mr. Hasson included in the contract: Gap Insurance; Fidelity Service Contract; Fidelity MaIntenance Contract; and Vehicle Theft Protection- items that I told him several times I did not want. The car cost me not the $17,854.40 (with tag transfer) Al Hendrickson Toyota had contracted to but $24,296.19. That was $6,441.79 more that it should have been. On December 2, I sent Al Hendrickson himself a certified letter, which he received on December 4, asking him to void the deal and sell me the car at the price contracted to on the internet. To date, December 13, he has not replied. More

Watch out for elderly rip-off! My elderly mother went in to buy a car. She negotiated a deal with the salesperson and thought it was all done. Went in to the finance office and he proceeded to negate the to buy a car. She negotiated a deal with the salesperson and thought it was all done. Went in to the finance office and he proceeded to negate the deal with the salesperson. Naturally, they made sure that the process was grueling and she just wanted to be done with it. Rather than the negotiated/promised 0% (which she was pre-approved for, by the way), she ended up paying 2.5%. The reason they gave? The sales price was too low for her to also get 0%. She spoke with management and basically, it was "tough luck". She had been a loyal Al Hendrickson customer and always spoke highly of them to all she meets at work and in her social clubs. Now she is spreading the word about their unscrupulous tactics and I am helping her, because I don't like sneaky tactics, particularly to the elderly. Shame on you, Al Hendrickson! More

I have leased 4 vehicles from Al Hendrickson in the past 11 years. I went there for a used car for my son. I saw a car, agreed on the price and was then shocked, really shocked when the sales order had a 11 years. I went there for a used car for my son. I saw a car, agreed on the price and was then shocked, really shocked when the sales order had a NITRO FILL fee of $395 and a DEALER FEE of $999. I walked out and when I told the Used Car Sales Manager that they lost a good customer he said good riddance. In case you guys don't know there are MANY choices for Toyotas, used and NEW. However Al Hendrickson will NOT be one of mine. More

I can't attest to their friendliness, quality of work, etc. What I can attest to, though is their "aggressive pricing". I was searching Autotrader for a good deal on a Nissan Quest. They a 2012 S m work, etc. What I can attest to, though is their "aggressive pricing". I was searching Autotrader for a good deal on a Nissan Quest. They a 2012 S model priced at $17,777.00. I thought, great! I used the live chat and one of their salesmen answer immediately. He was professional enough to state that there were some fees. I thought, ok. Every dealership has some kind of fee or another. And this is where their "aggressive pricing" pretty much went down the drain. The salesman pointed out three different fees during out live-chat. They were as follows: Dealership fee: $999.00 Electronic filing fee: $ 785.00 NITRO fee: $385.00 That is over $2000.00 for fees!!! Are you kidding me?!?! What is this a Ferrari Dealership? What all can a dealership do to warrant such a high fee. Moving on. Electronic filing fee?! Shouldn't your dealership fee cover this. So a secretary punching a couple of numbers on a PDF form files warrants almost another $1000.00. Finally....What in the world is a NITRO fee?! At that point I didn't even bothered to ask what it was, because it would have made as much sense as the other two fees. This kind of business practices borderlines on thievery! No wonder their vehicle was priced at that figure. All they are doing is tacking it on what they really want for a car/van/truck at the other end. You can head over to Al Hendrickson's Toyota, but do so with eyes wide open!!! More

$1,000 IN FRAUD. TOTAL INCOMPETENCE. I custom $1,000 IN FRAUD. TOTAL INCOMPETENCE. I custom ordered my 2013 Toyota Matrix (L) from Al Hendrickson Toyota on 02/11/2013. Gerald Howard (the Flee $1,000 IN FRAUD. TOTAL INCOMPETENCE. I custom ordered my 2013 Toyota Matrix (L) from Al Hendrickson Toyota on 02/11/2013. Gerald Howard (the Fleet Manager) processed the order. The 2013 Toyota Matrix is advertised as available in (2) bumper styles according to the website and catalog. L or S. I specifically chose the (L) bumper style. I brought in pictures to make it clear to Gerald Howard what I was ordering exactly. I made a $1,000 deposit. The car arrived in March with the incorrect (S) front and rear bumpers. Gerald Howard told me that's how it comes, and made no attempt to correct the situation - Customer service failure. At the front desk, I requested to speak with someone that would correct the situation. Erik Coxwell (the internet sales manager) took charge of the situation. His plan was to order the correct front and rear bumpers and have them swapped out for the incorrect bumpers. Sounded good. Here's a timeline of events. 3/19 - Erik Coxwell said Will get bumpers corrected. Switched and Painted. 3/22 - Erik Coxwell said Waiting for quote from body shop 3/26 - Erik Coxwell said Waiting for quote from body shop Thursday (Amber) 3/29 - Erik Coxwell said Call back at 2pm - ordered parts. needs approval on arrival 4/5 - Called: Erik Coxwell said parts not in yet 4/9 - on backorder 4/16 - Call 1pm for update. Erik Coxwell said Some parts still not in. 4/26 - Called 4/30 - Erik Coxwell said Call back at 2. Waiting for Rear bumper. 5/18 - Call 10am 5/23 - Erik Coxwell said Come monday 5/23 12:30 5/28 - CAR WAS SOLD! reorder next week???? Unbelievable. The losers at Al Hendrickson Toyota sold the car that I custom ordered and made a deposit on. Completely unacceptable. It's downright disrespectful especially since I have been beyond patient. I regret not yelling and screaming. Consider this review my retribution for now. Apparently the vehicle does not come equipped as advertised, so it's a confusing situation on the Manufacturing side. But it's no excuse for failed customer service and negligence on the dealer side. Maybe someone there can handle the situation properly. More

They sent me an add in the mail that read "will pay 30% over Kelly Blue Book Value on any trade". They appraised my trade at $3200 less than the Kelly Blue Book and the sales manager told me that the 3 30% over Kelly Blue Book Value on any trade". They appraised my trade at $3200 less than the Kelly Blue Book and the sales manager told me that the 30% above KBB offer was only valid if I bought one of the more expensive Toyota's, like a Toyota Highlander. Nowhere in the advertisement did it say this and when I pointed that out to the sales manager, he got upset and told me not to try to outsmart him because I would lose. He then gave the add that I brought in to another sales manager and that sales manager began to look up my trade on the KBB. Shouldn't they of done that in the first place? On top of this, they charge a high dealer fee of $1000. This is the highest I've seen for a Toyota dealership. If you go to this dealer expect shady sales guys that hand around like vultures waiting for their meal. You can also expect false advertising, horrendous sales tactics and a high dealer fee. Best advise I can give is to save yourself the trouble and go some place else. More

Everyone was very friendly and efficient. It was a pleasure to take my care there for service. From the first phone call to when I picked up my car everything went smoothly. pleasure to take my care there for service. From the first phone call to when I picked up my car everything went smoothly. More

Went to this dealership to look at a used car. After test driving the car went in to talk business. While waiting on the salesman to come back with a write up I overheard the sales manager (large man, test driving the car went in to talk business. While waiting on the salesman to come back with a write up I overheard the sales manager (large man, light skin, dark hair) speaking out of turn after a customer left. Basically engaging in name calling typical of teenagers. And all of this while customers are sitting within ear shot of him and the front door. They came back on price 3 times with 3 different sales people until I finally stood up and started to leave. This guy basically relented right as I'm at the door and says he'll give me my price. Really? I have to get up and walk to the door to negotiate? Turns out the car was garbage so I never made the deal, but the point is the guy working the manager's desk on 3/23/2013 is bad news for business when customers hear him talking bad about other customers. It's a shame too because the service dept exhibits far more professionalism when I take my wife's RAV4 there. More

I have bought 6 new cars in the last 6 years and I can say hands down, this was the easiest, pain free experience yet. Erik Coxwell worked with me directly, and from the haggle free, upfront low offer...t say hands down, this was the easiest, pain free experience yet. Erik Coxwell worked with me directly, and from the haggle free, upfront low offer...to the better than expected low financing rate, I got a great vehicle at a great price and at a great rate! Thanks, -D. Rand More