Al Hendrickson Toyota

I purchased the vehicle couple years ago and it had issues from the beginning, it is a certified vehicle and is supposed to be inspected from day one, however less than a week after the battery died, issues from the beginning, it is a certified vehicle and is supposed to be inspected from day one, however less than a week after the battery died, brakes made noise, and a month later an axel had issues, ok they cover it and replaced the parts, the axel job was bad I had to make three trips to the dealer to get it fix correctly, I was advised to do the recommended service and at the end, many things were checked as inspected and they were never done, as an example wiper blades, I knew they were bad, but they were marked in the service document as inspected, now I,m at another place and I see thet Al Hendrickson Toyota have good customer service but very bad mechanics that service our vehicles. More

i went into the dealership with the intent of going home with a new car. I was trading in my older toyota. What i went home with was a massive headache. It was by far the worst experience i have had in my with a new car. I was trading in my older toyota. What i went home with was a massive headache. It was by far the worst experience i have had in my life. They tried to sell me everything that i didnt want. So my pressure. The employees of the dealership are by far the WORST. stay away from this dealership More

December 5th i went to Al Hendrickson Toyota stupidly by December 5th i went to Al Hendrickson Toyota stupidly by myself young girl dont know much about purchasing a car and boy did they see that!!!!!!!!!!! December 5th i went to Al Hendrickson Toyota stupidly by myself young girl dont know much about purchasing a car and boy did they see that!!!!!!!!!!!!!! Bought a car in an hour and a half should have known there was something wrong then but was just so excited i got a car!!!!!!!!! They called me 40 days later to tell me i didnt get the financing and told me i needed to come up with 3,000.00 more dollars to make the deal work!!!!!!!!!!! Which i had told them December 5th all i had was my trade in i ended up returning the vehicle to them they were rude and they are liars i wouldn't send send my worst enemy there very stressful car shopping experience!!!!!!!! Last week i went and purchased the same vehicle from west palm beach toyota amazing customer service and got upgrades for less better int rate and payment they made sure i was financed before i left the lot would never recommend shopping at AL Hendrickson:) More

Had a great experience here , Dexter Marshall Was great , very friendly and helpful , was our 4th dealer stop and by far our best car buying experience ever , Did my homework and new what I wanted for my tra very friendly and helpful , was our 4th dealer stop and by far our best car buying experience ever , Did my homework and new what I wanted for my trade and what I wanted to pay for car OTD . Some negotiating had to be done but went smoothly , Great price on car , 0% interest on 60 month loan ,Deferred payments for 90 days and free maintenance and roadside asst. for 2 years . Finance guy did try and ad some doc. fee but told him not going to pay it and they took it off , that was the only downside of the whole visit , In and out in 3 hours . Would recommend More

Bought a used SUV here in 08/2010. The sales rep was quite friendly to work with. After test drive, we went inside so he could get a price for me. His boss wrote a price on a blank sales offer form. I s quite friendly to work with. After test drive, we went inside so he could get a price for me. His boss wrote a price on a blank sales offer form. I said I would have to think about it. When I was going to leave, the boss said...if you buy it today, we'll take off the $1,000 dealer fee (which was added in original price offer). I said OK to this new price, and that I just have to go out to my car and confirm with my wife that she is happy with this SUV before signing. I was outside about three minutes, my wife walked over to the SUV and was obviously quite happy with it. Unfortunately, the sales team was watching out the window. When I went back in to sign, they re-applied the extra $1,000, simply stating, sorry, we made a mistake and our manager says we have to charge the fee. My gut instinct was that I should just leave, but outside I could see my wife still happily looking over her new SUV. I grudgingly agreed to the extra fee, after all, what's 27K as opposed to 26K when marital bliss is at stake? It was then that the real fleecing began. I was taken to the office to sign the paperwork. I was very expicit in my instructions that I wanted no extra add-ons, no matter how "good" they are - detailing, warranties, autoclub, etc. When I got home, I realized that I had been over charged with extra fees adding into the thousands. There was even an extra $1000 added from thin air, with no explanation at all. When I called them about it, they said it was required insurance by the bank in order to get the best interest rate. I called the bank to complain, and they said that I was given false information and they require no such thing. ANYWAY, after several calls to various places, I was finally able to get all the extras refunded (except the $1000 dealer fee). Which is why I was still able to rate the price as good. However, I would not recommend doing business here. More

***Theives!!!***? Actually robbed a single mom of two ***Theives!!!***? Actually robbed a single mom of two and her elderly mother. They stole a BMW on a trade by Throwing in a $3000 line item of 'marke ***Theives!!!***? Actually robbed a single mom of two and her elderly mother. They stole a BMW on a trade by Throwing in a $3000 line item of 'market adjustment' on the financing. Total Damage almost $4000. They tried to smooth it over with some se hablo espanol, we're good to the community tactics. In the end, would not work out an honorable deal and will now have to answer to the BBB and the State of Florida Attorney General's office. DO NOT EVER ATTEMPT DOING ANY BUSINESS at 5201 W Sample Rd, Coconut Creek, FL. AL Hendrickson Toyota! You will be ROBBED blind. More

I recommend serious buyers to contact Erik Coxwell at AlHendrickson. Having spoken with numerous sales representatives, I found him refreshing. He was very straightforward, responsive and thoughtful. His AlHendrickson. Having spoken with numerous sales representatives, I found him refreshing. He was very straightforward, responsive and thoughtful. His associate Tim thoroughly explained the Camry features. More

Went in for a routine oil change and was quoted a very high price for new parts. After explaining that I wasn't interested because many of the parts were available elsewhere for 50-75% as much, service ma high price for new parts. After explaining that I wasn't interested because many of the parts were available elsewhere for 50-75% as much, service manager (Randy Perlman) became rude and argumentative. Would not recommend dealing with these guys. More

(05/2010) Went in for a "buy 3, get 1 free" tire deal. Service advisor (Randy Perlman) actually tried to charge me for the fourth tire. Had to argue with him to get the price of the fourth tire removed f Service advisor (Randy Perlman) actually tried to charge me for the fourth tire. Had to argue with him to get the price of the fourth tire removed from the invoice. He also did not include the $80 alignment in the original "everything" price he quoted on the phone. The original quote was only $20 more expensive than Tire Kingdom (which did include the alignment), which is why I took it to the dealer. Next time I'll get something in writing. (08/2010) Went in for scheduled service, but also had to take care of the accelerator pedal recall issue. Service advisor (Steven Ruth) actually charged me $150 for the recall work. He also offered me a "complimentary" wash and vacuum, and then proceeded to charge me $15 for it. It even said "complimentary" on the invoice -- go figure. Al Hendrickson used to have decent service 2-3 years ago. I think the bad economy is driving management to hire service advisors who will do whatever it takes to keep the cash flow coming in. I won't be going back to Al Hendrickson for anything in the future. More

The salesman Randy was not informative, was dissinterested, couldnt give me a set price on any car,forgot to give me paperwork for work needed in purchase ageement, did not order parts for car dissinterested, couldnt give me a set price on any car,forgot to give me paperwork for work needed in purchase ageement, did not order parts for car as I was told they were(rim andhub)just not friendly or helpfull, not a good expierience at all, would not reccommend to anyone. the managers above him were pushy and vague, and took advantage of my lack of car buying knowledge, pushy pushy pushy.I wish I had walked out on the deal. More