Al Hendrickson Toyota

Excellent Jessica met me as I pulled n 2 service entrance I asked for someone else but was told they were not there so she helped me was very knowledgeable abou Jessica met me as I pulled n 2 service entrance I asked for someone else but was told they were not there so she helped me was very knowledgeable about what time it would take every question I asked she knew the answers in detail which was good to me like people who are in a position that know their work More

Camry 25000 mile service Service completed within 30 minutes. Work completed ok. Friendly service, remembered my last visits. This was a free service visit included with my le Service completed within 30 minutes. Work completed ok. Friendly service, remembered my last visits. This was a free service visit included with my lease. Recommend them. More

Parts stolen from my car during repair Chris Kulazidis was professional efficient and knowledgeable. The service check in and out is well organized and efficient. The cashier could be a lit Chris Kulazidis was professional efficient and knowledgeable. The service check in and out is well organized and efficient. The cashier could be a little more personable, but was also efficient. The above is the only reason I gave 2 stars instead of 1. $2,800 worth of repairs, supposed to be complete on Thursday, brought it in on Tuesday morning. Received a phone call Thursday afternoon that someone had stolen my swaye bar, not part of my cooling system repair. Part had to be located through a vendor and ordered. Car received the following Monday. Got in the car to find an odd odor that was not present before. Smells like something has burned. Phone charging port was open as if used. Car smells outside like not cooling properly. Smell of gas now when I pulled it in the garage that was not present before. Opened the hood to find that the shroud was missing. Was on when I brought it in and also mysteriously went missing. This part now ordered and expected Friday. This car is 11 years old and I have been very diligent about maintenance and repairs. Not sure what else may be missing that I have no way of knowing. Had new brakes, struts, upper control arms, and new purge valve on the car, among other things from another service shop prior to bringing in for repair at Al Hendrickson at the referral of a long time customer. I am hoping that all these items are still in the same condition. To be honest, of course only my feeling, I feel like someone used my car to harvest parts from. At the very least security of the repair area should be reviewed. I am responsible for an elderly handicapped mother and a nine year old grandson who rely solely on me and this car for transportation. I hope due to this incident that we don’t find ourselves stranded on the side of the road. Really disappointed. Especially now that I’m nervous it’s not mechanically sound. More

Bad cusromer service, sales team only wants your money Purchased a used SUB with body with a scratch that was promised to be professionally repair, but instead a bad patching job was done. Vehicle was not Purchased a used SUB with body with a scratch that was promised to be professionally repair, but instead a bad patching job was done. Vehicle was not detailed or clean throughout More

Good Service Center The site is great but the Service Advisor can make all the difference. I would definitely NOT have the person I dealt with as my service advisor in th The site is great but the Service Advisor can make all the difference. I would definitely NOT have the person I dealt with as my service advisor in the future. I spoke with Norman, Service Manager, and he apologized for the less than professional service I got from Henry. More

Purchase of 2020 Toyota Carolla Renne my sale rep was very professional, very sincere and user friendly. Ira as well treated my wife and I like family and made us a great and fair Renne my sale rep was very professional, very sincere and user friendly. Ira as well treated my wife and I like family and made us a great and fair offer! I can’t say enough for the friendly atmosphere and professionalism in purchasing a vehicle from start (internet) lady to finish! It was a pleasure all around! I would give you all 10 stars if allowed !! More

WORST DEALERSHIP EMPLOYEES EVER I bought a Tacoma here and because they forgot to transfer my liscence plate I am now stuck without a car for a couple weeks and cannot work. Kevin Da I bought a Tacoma here and because they forgot to transfer my liscence plate I am now stuck without a car for a couple weeks and cannot work. Kevin Davis in finance for used cars couldn’t gather enough time to trader my license plate while I drove down to the dealership over 6 times to try to complete this. Absolute xxxxxxx working here More

I went for my 10k car service My car is brand new, only 10k miles on it. I went for its second oil change every. The engine is pretty clean, all new as you can imagine for a 5 mont My car is brand new, only 10k miles on it. I went for its second oil change every. The engine is pretty clean, all new as you can imagine for a 5 months old car. When I came back home, after the service, I opened the hood and I’ve noticed oil spill all over the top of the engine. I had to remove that plastic cover on the top of the engine and clean it with a degreaser. I even had to clean around the oil cap. Also, my car is still under warranty and the paint below the front bumper is peeling. According to the person who called me, the technician inspected my vehicle and I should have hit something to make the bumper peel. Of course no one showed me where the impact was and they also removed the peeling paint without my authorization. That painting did not have a single scratch, it's just taking off from the bumper. More

Truly remarkable experience!!! Robert K went above and beyond to make sure to address all of my questions and concerns and that all of my expectations were met beyond satisfaction. Robert K went above and beyond to make sure to address all of my questions and concerns and that all of my expectations were met beyond satisfaction. More

terrible the business manager is holding our title and registration hostage.he wont send another temporary sticker and we are two weeks over and unable to driv the business manager is holding our title and registration hostage.he wont send another temporary sticker and we are two weeks over and unable to drive our vehicle.both his business and personal phones he will not answer(mailbox full it says) GUSTAVO AVILES.should be fired-PERIOD. More