Al Hendrickson Toyota

Customer Service Timing is everything! We all have busy schedule. Which makes extremely important to all consumers. Shedrick advice me on how to take care of my car. T Timing is everything! We all have busy schedule. Which makes extremely important to all consumers. Shedrick advice me on how to take care of my car. The rental was waiting on me when I got off work. My car was ready when promised! More

Very busy but helpful Because they were busy, the process was a bit slow. We went into the dealership knowing we were going to get a car, so it was a bit tedious when we ha Because they were busy, the process was a bit slow. We went into the dealership knowing we were going to get a car, so it was a bit tedious when we had to wait and wait to see the car while they were getting it. Ended up getting the car nonetheless. More

Oil Service I came in for. my scheduled oil change. My wait time was very short and the service was completed in less than 45 minutes. My service person was ver I came in for. my scheduled oil change. My wait time was very short and the service was completed in less than 45 minutes. My service person was very efficient, organized and professional. However I was a little disappointed that a free carwash was no longer offered. More

Great Service Service Consultant Robert Kopp is very professional. He told me exactly what was going to be done. The Service Center was very crowded and I thought Service Consultant Robert Kopp is very professional. He told me exactly what was going to be done. The Service Center was very crowded and I thought I would be there a few hours. But the car was ready in 90 minutes which is pretty quick compared to some places I’ve had other cars serviced. Thank you Robert and Al Hendrickson Toyota. More

Horrible and the accounting person should be fired! I referred a friend who purchased a CHR 1 month ago and they STILL have not paid off the trade in and the payoff keeps going up. They also approved he I referred a friend who purchased a CHR 1 month ago and they STILL have not paid off the trade in and the payoff keeps going up. They also approved her for a loan through SETF then changed it to Capital one and tried to increase her payments after a contract was signed 3 weeks later!. DO NOT DO BUSINESS WITH THESE PEOPLE! Lyann is the most irresponsible accounting person and is rude as heck! They still have NOT PAID OFF THE TRADE IN 1 MONTH LATER. Lyann should be fired and now my friends credit score has dropped 20 pts because of this! More

Poor Customer Sales Issue Purchased a used vehicle. They registered the vehicle the wrong color. Also gave them a Tag to use to register the new vehicle and instead they took t Purchased a used vehicle. They registered the vehicle the wrong color. Also gave them a Tag to use to register the new vehicle and instead they took the tag off my other vehicle. Now I had no ability to use that vehicle while still paying insurance on it. Their solution to fix the issue was for me the customer to go to the DMV and wait in line and take time off work to do the correction. Totally unacceptable and unsatisfactory. They did say they would reimburse me for the fees. I paid a dealer fee to have this done correctly in the first place! After several phone calls to try and resolve the issue I come to find out they had the ability to correct the issue without me going to the DMV. I have been trying to reach someone to help with a satisfactory resolution, no one returns my calls or being told they are the wrong person to help me. Should have checked the BBB rating before buying. So bad Not rated! More

Quick turnaround Car was making banging noise in back passenger area. Within an hour noise remediated Henry was courteous professional and no nonsense would recommend Car was making banging noise in back passenger area. Within an hour noise remediated Henry was courteous professional and no nonsense would recommend him without reservation More

Checking out options from a vast inventory of used vehicles. I went to the Outlet Store to check out their inventory on medium sized SUVs. I walked around the lot looking at used vehicles that I was considering I went to the Outlet Store to check out their inventory on medium sized SUVs. I walked around the lot looking at used vehicles that I was considering. This was done in a leisurely manner and no one bugged me about what I was looking for. For me this was very comfortable and gave me the opportunity to look at various models without any pressure. I then headed to the show room where I was greeted by a fine young gentleman (Jordan) who asked me if I needed any help or had any questions. I did ask him about one vehicle that caught my attention. He got the answers for me and even encouraged me to take a test drive in the vehicle. I did like the vehicle and it handled very well, but the price was considerably higher than I wanted to go. I then mentioned to him two other types of vehicles that I was initially considering....Subaru Outback and VW Tiguan SE model. He showed me a few of those types of vehicles and encouraged me to test drive them. He spent a long time trying to accommodate me and getting the answers to my questions. I spent 6 hours at the site and all the associates were pleasant and trying to assist in their respective jobs. I walked out of there as the new owner of a VW Tiguan SE, much to my surprise, but with the feeling that I did get a nice car and a good deal. As a sales representative I would certainly recommend Jordan Denahan, who went above and beyond to please me throughout the process. I am also thankful to the other staff members who made me feel comfortable throughout the process. More