Al Hendrickson Toyota

(05/2010) Went in for a "buy 3, get 1 free" tire deal. Service advisor (Randy Perlman) actually tried to charge me for the fourth tire. Had to argue with him to get the price of the fourth tire removed f Service advisor (Randy Perlman) actually tried to charge me for the fourth tire. Had to argue with him to get the price of the fourth tire removed from the invoice. He also did not include the $80 alignment in the original "everything" price he quoted on the phone. The original quote was only $20 more expensive than Tire Kingdom (which did include the alignment), which is why I took it to the dealer. Next time I'll get something in writing. (08/2010) Went in for scheduled service, but also had to take care of the accelerator pedal recall issue. Service advisor (Steven Ruth) actually charged me $150 for the recall work. He also offered me a "complimentary" wash and vacuum, and then proceeded to charge me $15 for it. It even said "complimentary" on the invoice -- go figure. Al Hendrickson used to have decent service 2-3 years ago. I think the bad economy is driving management to hire service advisors who will do whatever it takes to keep the cash flow coming in. I won't be going back to Al Hendrickson for anything in the future. More

The salesman Randy was not informative, was dissinterested, couldnt give me a set price on any car,forgot to give me paperwork for work needed in purchase ageement, did not order parts for car dissinterested, couldnt give me a set price on any car,forgot to give me paperwork for work needed in purchase ageement, did not order parts for car as I was told they were(rim andhub)just not friendly or helpfull, not a good expierience at all, would not reccommend to anyone. the managers above him were pushy and vague, and took advantage of my lack of car buying knowledge, pushy pushy pushy.I wish I had walked out on the deal. More

i am giving this rating due to what happen to us was un called for and unfair .. i had my car for 17 days got windsheild replaced which was cracked and all and they did noticed and then they called us and called for and unfair .. i had my car for 17 days got windsheild replaced which was cracked and all and they did noticed and then they called us and told us we had to return the car cause we could not get finance cause of the time at the job .. i was so upset that when we are ready to buy a brand new car i will not be going to them and everyone who askes me about them i give them nothing but bad rating ,.... More

First of all, if you're not working with an out-the-door price, forget buying a car. Any dealer will chew you alive with hidden additional fees on top of the taxes, tags. Al Hendrickson Toyota takes the price, forget buying a car. Any dealer will chew you alive with hidden additional fees on top of the taxes, tags. Al Hendrickson Toyota takes the chewing one step further. They toss out the bait and swear up and down that they will match anyone's OTD price just to get you in the door. All they want to do is get you in the door. Upon arriving, they're like vultures at the steps with a fake smile. Not a good start. Then they'll ignore what they had previously sworn to do...match the price. Typical sales tactic and a bad lie. I walked out on them after over an hour of being passed around from person to person. Truly pathetic customer service. What a scam. Avoid Al Hendrickson Toyota at all costs. More

Al Hendrickson is the worst car dealership in Florida. They will SAY anything to you to make you buy their cars. But they will never provide anything in WRITING. I was duped by them when I purchased a 20 They will SAY anything to you to make you buy their cars. But they will never provide anything in WRITING. I was duped by them when I purchased a 2010 Toyota Corolla. They offered me a 9.99% APR and so I bought the car from them after they made me wait in their office for over 8 hours haggling over prices. Then after 2 weeks they call and ask me to come back and tell me that now the APR is 13.99% and that they will take back the car unless I sign the new contract. They waited for the last day to tell me that the bank had increased my APR. They sat over the bank letter for 10 days and informed me on the last day to come in and make a decision. It was a sunday so I couldn't even rent a car someplace and give them back their stupid corolla. All their finance and sales managers are rude and liars. It amazes me how they have stayed in business this long duping people. Please do not get a car from them, they will dupe you, leave you with no peace of mind, insult you and make getting a new car a horrifying experience. More

I am 47 and I have bought many (close to 20) new cars in my life. My experience at Al Hendrickson is by far the worst. These culture at this dealership is that of the ultimate snake in the grass, low lif my life. My experience at Al Hendrickson is by far the worst. These culture at this dealership is that of the ultimate snake in the grass, low life car salesmen. I should have known as soon as I pulled up and saw the sale reps out front hovering for a customer, They are not allowed in the dealership unless with a customer. These guys pulled out every trick in the book, every sneaky underhanded trick I have ever seen. (By the way I am in sales as well and can pick up on this stuff). If it wasn't for the aggressively low lease payment I would have walked out the second time. When I walked out the first they called me back to guarantee me they could reach my number and when I went back in they changed their tune. They can not be trusted. Is is all led up by the "master manipulator" VP of sales in the bull pen. He is the one barking orders to the sales pukes over the intercom. You cant miss him he is the one with the shaved head and goat-tee resembling satin "only the horns are missing". Do yourself a favor and steer clear of Al Hendrickson. This place is the bottom of the barrel. I have a sick feeling ever since I left there, it was a really bad experience. More

The manager and salesman kept promising a bottom line number for the corolla I bought with a friend and the numbers would change by $1000. 3 times... each time I'd get them to knock down the price and t number for the corolla I bought with a friend and the numbers would change by $1000. 3 times... each time I'd get them to knock down the price and then when we would get to a serious decision does this include dealers fees and he would say no and how much is that... about $1000. No I am walking out so I walked out and they called me back in... the agreed to not charge the $1000 and then I came back with the check to pay for the car and on the contract was dealers fees which added $1000 to the price we agreed on. DEAL ONLY WITH DEALERS THAT WILL EMAIL YOU THE BOTTOM LINE/OUT THE DOOR FIGURE AND AL H WILL NOT DO THAT... So I saw the bottom line figure on the contract and I said no way we are out the door again and by the way... I FU'd the manager, master manipulator for this... and he too the $1000 off... What a hassel to do business with... NEVER AGAIN AL HENDRICKSON. More

Bought a Ford Taurus from the used cars the inner tire on the driver side keep wearing down they replaced tires and aligned the front end and the same thing happens again. they do not want to replace the car the driver side keep wearing down they replaced tires and aligned the front end and the same thing happens again. they do not want to replace the car its been in there 4 times for the same problem this car is a LEMON from day 1. More

They told me I was financed for a 09 corolla I had the car for thirty days then they took it back because they did not know what they were doing They lied to me told me I was financed through a bank and t car for thirty days then they took it back because they did not know what they were doing They lied to me told me I was financed through a bank and then they said it wasn't there fault. They treated me very poorly the entire time and they didn't even apologize after they gave me my old car back. Then I asked them for the title to my old car back. Then they said they didn't have it so they told me to come back and get it. So I went back they said they were going to mail it to me this was a month ago I'm still waiting. I have been to alot of dealerships I have to say this is they worst I have ever been treated by any company. I would not advise any one to go here and I would call them foolish for doing so. They are not to be trusted. More

They told me I was financed for a 09 corolla I had the car for thirty days then they took it back because they did not know what they were doing they treated me very poorly the entire time and they didn't car for thirty days then they took it back because they did not know what they were doing they treated me very poorly the entire time and they didn't even apologize after they gave me my old car back I asked for the title back. Then they said they didn't have it so they told me to come back and get it. So I went back they said they were going to mail it to me this was a month ago I'm still waiting. I have been to alot of dealerships I have to say this is they worst I have ever been treated by any company. I would not advise any one to go here and I would call them foolish for doing so. They are not to be trusted. That is why I would give them a horrible review because they are not to be trusted. More