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Al Hendrickson Toyota

Coconut Creek, FL

4.4
11,008 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 11,008 reviews

December 31, 2014

The worst car buying experinece Very dishonest and have "don't give a xxxx attitude" once the sale goes through. They will add on items to the final sale and so be very careful. In c More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ERNIE SIMS
December 30, 2014

Avoid this place is you value your sanity or respect This was xxxx. Absolute xxxx. You know that stereotypical car dealership in movies/tv, with the sharks waiting to feed? That is what this place was, t More

by ayche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employee never gave name
December 22, 2014

Service Department Rip Off I took my wheelchair accessible Toyota Sienna van in because the A/C wasn't working. They quoted me $3700.00 and wanted to keep my van until the part More

by shellaing
Price
Recommend Dealer
No
Employees Worked With
Oscar
September 20, 2014

You will be a One Time Customer, like me I purchased an used vehicle in great condition. Sales person lied about picking up the "trade in". After a month waiting for them to pick it up we too More

by sindia.valentin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Z
August 18, 2014

Mistake Made a mistake buying from this dealer, I contacted them several times in order to get my issues fixed, however they never responded. The shady numbe More

by hatt0111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
everyone in sales and finance
July 25, 2014

Attack & Insult Stopped in to Al Hendrickson Toyota with a flyer they had mailed to me. I was looking to purchase a brand new 2014 Toyota Prius listed in the flyer at More

by barryberg
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ed
February 08, 2014

I purchased the 2014 new Corolla LE from dealer on 1/10/2014. I would like to share my experiences of buying process in this dealer. There were some good experiences and of course, there were some bad More

by JTsai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ERNIE SIMS
Feb 07, 2014 -

Al Hendrickson Toyota responded

On behalf of our entire team here at Al Hendrickson Toyota, I would like to sincerely apologize for your negative experience. Our goal is 100% customer satisfaction; however, I'm sorry to hear that we missed that mark during your visit. While I'm pleased that our sales team took great care of you, I'm disappointed to hear that your experience turned negative soon after. I appreciate you taking the time to bring this issue to our attention, and I can assure you that your feedback will be taken into consideration. I would also appreciate the opportunity to speak with you further -- to learn more about your experience and, if possible, repair our business relationship. Please contact me at your earliest convenience. Respectfully, Jessica Fernandez - Customer Relations Manager - jessica@alhendricksontoyota.com

Feb 07, 2014 -

JTsai responded

Jessica, Thanks for the response. I send the email regarding my experience with the financing manager to the dealer directors and GM back to 1/11/2014 and received an email from Laura Lea, Customer Relations Manger saying she will bring this to the attention of VP, Director of Finance. However, I never receive any response after that. This makes me believe that this dealer never care about the customers, not even the 100% customer satisfaction you were talking about. Since I have send the email to the Customer Relations Manger, you should have my contact information already. If the dealer really care about customer's satisfaction, you should contact me to resolve this issue already.

February 03, 2014

I LIKE THE NO HAGGLE SCION PRICING AND OUR SALEMAN AND FINANCE MANAGER DID A FINE JOB....HOWEVER, I COMPLAINED ABOUT THE FEE FOR NITROGEN IN THE TIRES ON TOP OF A HEFTY DEALER FEE AND WAS TOLD THAT THE NI More

by ZEROPILOT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CANT RECALL. FRIENDLY MAN.
January 21, 2014

Not a pleasant place to do business. I would avoid them like the plague unless you want to be subject ridiculous dealer fees. Trust me you won't get a good deal at this place. More

by lee464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ERNIE SIMS
Jan 21, 2014 -

Al Hendrickson Toyota responded

I'm very sorry to hear that you did not have a pleasant experience with us. Our goal is to attain 100% customer satisfaction, and it comes with great disappointment that we fell short of this goal during your visit. I would appreciate the opportunity to learn more about your experience and, if possible, repair our business relationship. Please contact me at your earliest convenience. Respectfully, Jessica Fernandez Customer Relations Manager jessica@alhendricksontoyota.com

December 13, 2013

On November 20, 2014, I contracted with Brian Van Zandt of Hendrickson Toyota's internet sales department to buy a 2014 Toyota Corolla LE for "$17,766.80 plus tag transfer out the door." On November 21, Al More

by rrath969
Price
Recommend Dealer
No
Employees Worked With
Billy Hasson
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