Al Hendrickson Toyota

Buyer Beware So many negative reviews and mine probably wont make a difference, but buyer beware and I need to vent. Discussed a vehicle over the phone and via in So many negative reviews and mine probably wont make a difference, but buyer beware and I need to vent. Discussed a vehicle over the phone and via internet with used car department for several days and because it was reasonably priced and was I unable to locate another of similar value and style, traveled to inspect and drive; overnight, the price for nitrogen tire inflation, cost of electronic filing and dealer services increased 500%, all of which is nothing more than dealer mark up and a means to overcharge customers. Car price was reasonable, but their fees were outrageous. Due to my need to complete a deal, and despite a choice to leave or buy, after I was able to get some movement on the price, I settled, but was not happy. Their arguments for pricing were laughable. Later found there is no car owners manual, no second key and they did not give me credit for a license tag transfer; this was for a 2015 vehicle with warranty remaining and low miles so a key and manual should have been available or provided. Only bright light was Devon. More

Very Happy customer Brenden Anghel and Ira went above and beyond to make sure my car was exactly what I was looking for, He was very knowledgeable and extremely professio Brenden Anghel and Ira went above and beyond to make sure my car was exactly what I was looking for, He was very knowledgeable and extremely professional. I will be sending him all my friends and family, I couldn't be more happier. Jennifer... More

Great Experience Excellent dealership !! Very grateful to have done business with you,great staff! Andre Veiga/ Junior Charles and of course Craig.We really appreciate all the help received . Very grateful to have done business with you,great staff! Andre Veiga/ Junior Charles and of course Craig.We really appreciate all the help received . Customer for life Ana/Chris Bracamonte. More

Excellent dealership great service & very caring staff Amazing dealership had a great expirence got wonderful treatment as always and I got my daughter her first car and it was a great experience for her a Amazing dealership had a great expirence got wonderful treatment as always and I got my daughter her first car and it was a great experience for her as well Andre helped us with every detail along with other friendly staff Who showed us nothing but care for our car buying needs. Thank you love al hendrickon Toyota!!!! Don't go anywhere else they are the best! More

Great Experience!! I went to Al Hendrickson Toyota as I was quite unhappy with my new VW 2016 Jetta and the staff at Rick Case. I was able to get into a much nicer Camry I went to Al Hendrickson Toyota as I was quite unhappy with my new VW 2016 Jetta and the staff at Rick Case. I was able to get into a much nicer Camry for the same price and much less hassle. I strongly recommend them to anyone who is interested in a new car or replacing the vehicle they have. Wonderful experience!!!! More

work executed without consent or authorization On March 11, 2016 my Toyota Prius died while driving home. It was towed to AL HENDRICKSON TOYOTA, Coconut Creek, Florida. The next day I was called a On March 11, 2016 my Toyota Prius died while driving home. It was towed to AL HENDRICKSON TOYOTA, Coconut Creek, Florida. The next day I was called and told that the driver’s instrument panel COMBINATION METER COMPUTER, part # 83291-47360-RP, needed to be replaced. I gave verbal authorization to replace ONLY the Combination Meter Computer, to Roger Sinclair, the service advisor, and I definitively DECLINED ALL THE OTHER WORK he suggested. After 3 long weeks the car was finished and I took it home (Combination Meter Computer replacement is a 3-DAY JOB according to Toyota’s own literature: POL12-05). At home I keep a log of repairs. When I went to enter the invoice details, I noticed that there WERE TWO ADDITIONAL LINE ITEMS under the parts section, IN ADDITION TO the COMBINATION METER COMPUTER: ** Part # 55511-47060-C0 GLOVE BOX DOOR $114.45+tax (associated labor not listed) ** Part # 55670-47060 AIR VENTILATION GRILL $68.25+tax (associated labor not listed) ** Toyota’s own literature (POL12-05) re: replacement parts, lists only one part: “Combination Meter Computer, part # 83291-47360-RP”. The 2 parts above DO NOT appear anywhere on the parts list. WITHOUT MY AUTHORIZATION, the glove box door & air vent grill were replaced. I was NEVER asked about replacing either item, and hence, I NEVER AUTHORIZED replacing them. Furthermore, the “new” glove compartment door and air vent grille are not “new” or “replaced” at all. My car’s interior has all the usual “wear & tear” of a car that has car-pooled kids and transported pets. These “new” parts have all the same identical scratches, scraps, and scuff marks in all the same exact places, as the existing parts that AL HENDRICKSON TOYOTA claims to have “replaced”. As stated above, I DID NOT request, and I DID NOT authorize these parts, but if I had, I would certainly expect them to actually BE NEW, if I was being charged for new parts. I have attempted to obtain an answer from Roger Sinclair (advisor) about the unauthorized installation of the unauthorized parts. I have not been successful in obtaining one. More

CRAP!!! If i could give 0 stars I would. Finance managers never answer phones, and don't reply to voicemails, receptionist answers phone and transfers you bef If i could give 0 stars I would. Finance managers never answer phones, and don't reply to voicemails, receptionist answers phone and transfers you before you can even ask her anything. I asked to speak to a manager on duty that will actually answer the phone and i get vm . Avoid avoid avoid. Highly disappointed. Ps I love how they only respond to the good reviews on here, what a joke....... More