Al Hendrickson Toyota

Excellent After having service, a family member alerted that I had a back light out. Did not like having to return. Planned on getting my back light replaced. I After having service, a family member alerted that I had a back light out. Did not like having to return. Planned on getting my back light replaced. I learned that due to my back door handle being broken this was impossible. Thanks Otherwise everything was okay. When checking out the lady was not very nice and was extremely unpleasant. Service advisor was nice and pleasant. More

Excellent Dealership Al Hendrickson dealership is the best in South Florida region. I have been coming here for six years and I have had no problems. They have exceeded my Al Hendrickson dealership is the best in South Florida region. I have been coming here for six years and I have had no problems. They have exceeded my expectations. More

Above and beyond Derick was my sales guy. I can not say enough about him. Polite, courtesy extended every way, knowledgeable...... he even drove my new van to me so I Derick was my sales guy. I can not say enough about him. Polite, courtesy extended every way, knowledgeable...... he even drove my new van to me so I didn't have to get a babysitter. He truly was amazing. Even the manager Craig was great!!! I originally called a talked with Tim Q for about 2 weeks before making the 80 mike round trip with 3 kids. No pressure!! Best prices!!! Can't wait for the next car. More

Happy camper.. I usually get taken care by Roger he wasn't there this time around but the gentleman Henry that took care of me was outstanding!!! I usually get taken care by Roger he wasn't there this time around but the gentleman Henry that took care of me was outstanding!!! More

Bad, unethical, unprofessional My wife and I have been coming to Al Hendrickson for over 8 years and buy cars with Frank S. So far it has been an excellent treatment when we had exc My wife and I have been coming to Al Hendrickson for over 8 years and buy cars with Frank S. So far it has been an excellent treatment when we had excellent credit and building credit. I went there and as usual I contacted Frank and explain my situation. I drove out with a new Toyota and contract signed, also left a down payment in a form of a check to be cashed 3 weeks after contract signed. After few days after 3 weeks (Check still not cashed) I contacted Frank to ask him why the check was never cashed. Well after few minutes Frank called me and told me that he has great news and they will lower the payment of the car and that I have to be there asap for the to take effect. I went to Al Hendrickson right after work, I met with Frank and he told me to meet with the finance guy, after waiting for an hour, Frank kindly walked me to an office and asked to wait for the finance guy, few minutes after, Jake Trainer walked into the office and demand more money for the down payment (now this is almost 4 weeks since contract was signed and already driving the car as a done deal. He told me that the original finance person who made the deal does not work there anymore. Basically, this Jake person (manager) told me in a disrespectful way that he is not willing to lose money with this deal and he is willing to get the car back since it was their mistake and take responsibility for their mistake. Now it has been almost 4 weeks that bank approved the loan and nobody and Al Hendrickson bothered to follow up with anybody the bank or me), I would say that bank approved the loan back then, and since Al Hendrickson never sent the contract to them on time (or never), deal changed and the dealer easy way to get out of it is to make me come up with more money or they will get the car back. Jake never gave me other options but to surrender the car to him. More

Perfect service very informative!!! The service was exceptional from scheduling my appointment with Shedrick to completion of my vehicle. Shedrick is always very helpful. My entire famil The service was exceptional from scheduling my appointment with Shedrick to completion of my vehicle. Shedrick is always very helpful. My entire family uses the service center and will continue. More

Excellent service , fast, efficient and incredible deals. Great attention from dealers, well informed and know how to get what you are looking for at a great price , fast, efficient and incredible deals. Great attention from dealers, well informed and know how to get what you are looking for at a great price More

Friendly fast service My service adviser Henry was friendly, answered any guestions I had, texted me to let me know my car was in the shop, and came and got me when the car My service adviser Henry was friendly, answered any guestions I had, texted me to let me know my car was in the shop, and came and got me when the car was done. More

Excellent When my instrument cluster message alerted me that I was due service, i visited the dealership without an appointment. My service writer was very acc When my instrument cluster message alerted me that I was due service, i visited the dealership without an appointment. My service writer was very accommodating, and after registering services needed, assured a shuttle ride for me to work. Later he phoned me as to additional services indicated, and explained which services were needed now. the selected services were completed in a timely fashion, and he phoned to say I could pick up my car. All and all the service as usual was outstanding. The only quirk was that the car wash was not operating, but that was only an minor concern, and did not lessen my satisfaction with with the fine treatment I always receive at Al Hendrickson Toyota More

service Best customer service , I am very happy with the service department and I would never go anywhere else to buy or lease a car , period Best customer service , I am very happy with the service department and I would never go anywhere else to buy or lease a car , period More