Akins of Winder

I’ve purchased several vehicles from Akins Ford. The buying experience was seamless and handled in a professional manner buying experience was seamless and handled in a professional manner More

Excellent staff, work completed on time. Appointment was easy to make on my schedule, will continue to do business with Akins easy to make on my schedule, will continue to do business with Akins More

Easy to work with,they have taken care of problems that Ford factory would not Ford factory would not More

Akin is always prompt, efficient, and thorough. I strongly recommend them for sales and service. strongly recommend them for sales and service. More

No haggling, got my choice of vehicle that was listed on the website. Very helpful Salesman. Loved the experience of car buying, in and out in the shortest time possible. Bought it 2 years ago. the website. Very helpful Salesman. Loved the experience of car buying, in and out in the shortest time possible. Bought it 2 years ago. More

Better than expected! A bit of a drive from where I live but worth it! but worth it! More

Very upset after my last attempted service. I went for an oil change at Akins in Athens ga. I only get oil changes there as I have had issues in the past. They told me I needed a lot of work done so I decide oil change at Akins in Athens ga. I only get oil changes there as I have had issues in the past. They told me I needed a lot of work done so I decided to call and schedule an appt for the winder Ford Akins. On the phone they never mentioned it and said everything was covered by my maintenance and warranty I have on my car. I get there for my appt for them to tell me after I have drove an hour to get there that according to my warranty that I would have to get it done at the same time as my oil change and to take it back to the one in Athens. I told them I won’t go there and that’s insane that a- I have warranty to have this stuff covered and b- that I just had it done and it’s the same company so it’s complete xxxxxxxx that they won’t do it. They could have at least told me that in the phone. I will never use them again More

My experience was fantastic. The staff was professional and went out of their way to offer top notch service. I was treated with respect and I never felt pressured into a decision. Spencer Pisel was a grea and went out of their way to offer top notch service. I was treated with respect and I never felt pressured into a decision. Spencer Pisel was a great salesman and Darius Jackson was a pleasure to deal with in the Finance Department. This was my first time with Akins and I plan to start my search there the next time I need a new vehicle. More

My vehicle cut off on me while driving Friday, January 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed to Akins Ford in Winder (of which I have been a repeat customer for years) to be serviced. The service department at Akins Ford in Winder put me and my family through an extreme inconvenience for over a week due to their lack of care and concern, specifically from service advisor Scott Tackabury. Mr. Tackabury displayed a great amount of unprofessionalism and inadequacy in customer service skills. He also disregarded the COVID-19 pandemic and did not wear a mask during any of our interactions. The completion of repairs on my vehicle was scheduled to be on Wednesday, January 27. Mr. Tackabury informed me that I would be able to return and pick up my vehicle on that evening. Prior to that conversation, he failed to mention that he would be taking that day off, preventing my vehicle from being serviced due to the fact that no other service advisor had information on my vehicle. He also did not inform me that, the part that was ordered for my vehicle’s repair had not even been shipped at that point. Because Mr. Tackabury was not working that day, no further details could be conveyed to me on the status of my vehicle or the parts needed to repair it. Akins Ford in Winder dropped the ball on communicating with me, my husband and Scott Tackabury to make sure they stuck to their word on having my repaired vehicle returned to me on the day agreed upon. This could have been avoided ahead of time and remedied during the incident. The following day when Scott returned back to work, I received a text message (from another employee named Norma) informing me that my car was finally ready for pick up. Upon arrival, I was informed that all repairs to my vehicle had been completed and there were no other issues. I cranked up my car and turned on the AC/Heat and the car completely cut off. The battery and check engine light came on again. It was not fixed. Mr. Tackabury informed me that the A/C compressor is bad and in order to allow my vehicle to operate without it, he needed to remove the relay so my car wouldn’t turn off once I pressed the AC button. Instead of apologizing for demonstrating a complete oversight of another problem with my vehicle, he said I would need more repairs and would have to come out of pocket to receive another service. He told me the AC Compressor was the only problem with the vehicle at this point. Scott declined assisting me and my husband with immediate services on the vehicle and told us nothing more could be done for us except to buy another part and pay again for more services. Mr. Tackabury refused to reach out to the service Manager Jason Setser or Assistant Service Manager Brandy Hayes, to resolve the issue my husband and I faced at this point. Scott displayed a lackadaisical attitude toward the predicament that we faced and refused to offer any assistance for our extreme inconvenience. The following morning Scott called me and told me there were actually MORE repairs that needed to be made on my vehicle and that it would be another $1,400 to fix everything. At this point I was beyond infuriated with Akins Ford as a company and Scott Tackabury. My husband and I were baffled by his display of an egregious lack of communication, incompetence, negligence and disregard for our tremendous inconvenience despite being loyal customers. More

Balked on $500.00; Yes $500.00 so Carvana and others like it will get my business from here on out, Never again, It does not deserve any stars but i have to give it a one it will get my business from here on out, Never again, It does not deserve any stars but i have to give it a one More