Airport Marina Honda

Didnt want to cancel gap insurance or honda care So i got my honda on the 28 of November and it was sopost to be through the costco program i drive from visalia ca to go see the car and get it th So i got my honda on the 28 of November and it was sopost to be through the costco program i drive from visalia ca to go see the car and get it they forst tell me they car is no longer on the Costco program. It was taken off the day i got there to buy the car. I call costco to confirm it they told me. And then i see that i already pay for gap coverage with my insirance company so i call them to cancel it on their end they say they will email me the paper work so i can get started on it since im so far away but never send the email i get a call back from Raphael saying he couldn't have gotten the deal without the gap insurance or the extra honda care they added without telling me btw until it was time to fill out the paperwork i was there for ever already waiting for something to happen i didnt want to wait any longer. So i signed the papers and got the car. Well today i get a call from raphael saying if i cancel the gap and honda care i have to give my car back. Like im some kinda fool. He tries to intimidate me into not canceling it but because of the way he talked down to me just now i will be coming up there to see him face to face . Mike acosta was a good guy who did his job well but i will not be threatened and i know my rights if i dont need it i can cancel it the car has gap through my insurance and im not paying for 2 of them so it has to go. I am never doing business with them again after this. Fool tried me. More

OUTSTANDING My car buying experience is very good one. I had the unusual opportunity to interface with many good and dedicated people. Brian Twoomey ( General D My car buying experience is very good one. I had the unusual opportunity to interface with many good and dedicated people. Brian Twoomey ( General D Mgr. ) provided fair pricing for the cars that I was interested in. Salesman Mike Acosta is an outstanding listener and provided key comments that really helped make my decision a comfortable and pleasant one. Finance Mgr. Jay Felix made the job of the contract signing a real joy, his personality made this usual ( unpleasant ) part of buying a car, a real joy. Thank You Airport Marina Honda, I am thrilled with my purchase. More

Great place to get a car! Mike Acosta helped me find exactly what I was looking for. He was not pushy and was very helpful. He explained everything thoroughly and was very acco Mike Acosta helped me find exactly what I was looking for. He was not pushy and was very helpful. He explained everything thoroughly and was very accommodating. The place was totally clean and the sales people were all cool. When we got into the finance office (final step), I kind of got nervous but the guy was super straightforward, honest, and respectful. Totally pain free; fantastic all around experience. And, the 2018 Accord LX is totally luxurious and amazing! More

RUDE on the phone Apparently the receptionist Kellie does not understand what phone customer services and is a condescending and quite rude on the phone. When I expla Apparently the receptionist Kellie does not understand what phone customer services and is a condescending and quite rude on the phone. When I explained to her my issue of purchasing a car and the only providing me one key she was extremely rude and unhelpful. I would not refer anyone to this dealership and it has changed my view on Honda drastically. Avoid!!! More

Weirdest experience ever while dealing with a salesperson Went in there extremely excited and almost ready to purchase a used Honda. Things were weird right from the onset. The sales persons I spoke with did Went in there extremely excited and almost ready to purchase a used Honda. Things were weird right from the onset. The sales persons I spoke with did not know anything about the car. They kept constantly asking their Manager answers to simple questions. After a test drive, I sit to work out the cost. The sales guy "Amir" was a total jerk to another customer in front of me. He cussed him out without hesitation. I got a taste of things to come. Things only got more and more awkward from there on. The conversation between me and Amir was so weird, that I decided to record it in the middle of it. After driving for an hour to buy a car liked and I thought I would walk out with, I decided against it, because of the sales person Amir. I'm still wondering if they are trying to sabotage the dealership. It looked totally intentional on their part. More

Excellent This is an excellent dealership, the staff is wonderful. Jeff did go to extra length to fetch the right color of car my spouse was looking for. The fl This is an excellent dealership, the staff is wonderful. Jeff did go to extra length to fetch the right color of car my spouse was looking for. The floor manager, Ali; Richard from finance; and the internet sales staff, Valoo all were wonderful. If you guys (Jeff, Ali, Richard, Valoo) are reading this...thank you. More

Car purchase We dealt with a fine salesman , Mike Acosta. His manager Nate was aggressive & dishonest . After agreeing to give us the True Car discount & other con We dealt with a fine salesman , Mike Acosta. His manager Nate was aggressive & dishonest . After agreeing to give us the True Car discount & other concessions while negotiating , we get into the finance managers office. We sign all the paperwork first & no change in the amount. My daughter & I had enough & just agreed to it since we were there for hours . We have not received any feedback whether it be e-mails or phone calls . They knew they ripped us off & did not care. Do yourself a favor & do not deal with Nate , the manager . He is not honest nor trustworthy. More

Aggressive/Angry salesman Yikes! While I understand a deal could not be made, I don't see why the one trying to make the sale is so angry and aggressive with his tone of voice. Yikes! While I understand a deal could not be made, I don't see why the one trying to make the sale is so angry and aggressive with his tone of voice. Especially when there is no aggression or anger coming from the customer. I had to cut the conversation from the uncomfortableness I felt from Ralph or Rafael (something along those names) over the phone. Would not recommend his customer services. More