Airport Marina Honda

RUDE on the phone Apparently the receptionist Kellie does not understand what phone customer services and is a condescending and quite rude on the phone. When I expla Apparently the receptionist Kellie does not understand what phone customer services and is a condescending and quite rude on the phone. When I explained to her my issue of purchasing a car and the only providing me one key she was extremely rude and unhelpful. I would not refer anyone to this dealership and it has changed my view on Honda drastically. Avoid!!! More

Weirdest experience ever while dealing with a salesperson Went in there extremely excited and almost ready to purchase a used Honda. Things were weird right from the onset. The sales persons I spoke with did Went in there extremely excited and almost ready to purchase a used Honda. Things were weird right from the onset. The sales persons I spoke with did not know anything about the car. They kept constantly asking their Manager answers to simple questions. After a test drive, I sit to work out the cost. The sales guy "Amir" was a total jerk to another customer in front of me. He cussed him out without hesitation. I got a taste of things to come. Things only got more and more awkward from there on. The conversation between me and Amir was so weird, that I decided to record it in the middle of it. After driving for an hour to buy a car liked and I thought I would walk out with, I decided against it, because of the sales person Amir. I'm still wondering if they are trying to sabotage the dealership. It looked totally intentional on their part. More

Excellent This is an excellent dealership, the staff is wonderful. Jeff did go to extra length to fetch the right color of car my spouse was looking for. The fl This is an excellent dealership, the staff is wonderful. Jeff did go to extra length to fetch the right color of car my spouse was looking for. The floor manager, Ali; Richard from finance; and the internet sales staff, Valoo all were wonderful. If you guys (Jeff, Ali, Richard, Valoo) are reading this...thank you. More

Car purchase We dealt with a fine salesman , Mike Acosta. His manager Nate was aggressive & dishonest . After agreeing to give us the True Car discount & other con We dealt with a fine salesman , Mike Acosta. His manager Nate was aggressive & dishonest . After agreeing to give us the True Car discount & other concessions while negotiating , we get into the finance managers office. We sign all the paperwork first & no change in the amount. My daughter & I had enough & just agreed to it since we were there for hours . We have not received any feedback whether it be e-mails or phone calls . They knew they ripped us off & did not care. Do yourself a favor & do not deal with Nate , the manager . He is not honest nor trustworthy. More

Aggressive/Angry salesman Yikes! While I understand a deal could not be made, I don't see why the one trying to make the sale is so angry and aggressive with his tone of voice. Yikes! While I understand a deal could not be made, I don't see why the one trying to make the sale is so angry and aggressive with his tone of voice. Especially when there is no aggression or anger coming from the customer. I had to cut the conversation from the uncomfortableness I felt from Ralph or Rafael (something along those names) over the phone. Would not recommend his customer services. More

Worst experienced! THE WORST DEALERSHIP TO COME TO. THEY TREAT THEIR CUSTOMERS LIKE xxxx. YESTERDAY JUNE 12 BEJ, ASSAULTED MY BROTHER VERBALLY "GET OUT OF HERE" YOU ARE THE WORST DEALERSHIP TO COME TO. THEY TREAT THEIR CUSTOMERS LIKE xxxx. YESTERDAY JUNE 12 BEJ, ASSAULTED MY BROTHER VERBALLY "GET OUT OF HERE" YOU ARE NOT A CUSTOMER I'M CALLING THE COPS ON YOU. GET OUT OF HERE. MY BROTHER AND I CAME TO PURCHASE TWO CARS A PURCHASE AND A LEASE. THE PURCHASE WAS THE ISSUE SINCE DAY ONE; THE 2017 HONDA ACCORD SPORT ($40K )WAS DEFFECTIVE THE HOOD AND SUNROOF PAINT COMING OFF. WE BROUGHT IT BACK TO THE DEALERSHIP SO THEY COULD POLISH IT MADE IT WORST. DANIELLE JUAREZ-CARRILLO SERVICE MANAGER TOLD MY BROTHER AND DAD "THATS BECAUSE YOU PARK IT IN THE SUN." STANLEY SALINAS SERVICE CONSULTANT DIDN'T CARE. WE DROVE AN HOUR FOR AT LEAST 7-8 TIMES TO THE DEALERSHIP, BUT COULDNT GET ANY SOLUTIONS. RAFAEL (SALES GUY) CLOSED MIND LOOKING FOR THEIR INTERESTS. NO SOLUTION WAS OFFERED UNTIL WE TOOK LEGAL ACTION. HAD AN ATTORNEY CALL THEM SO WE COULD RETURN THEIR CARS. NO RATE STARS DESERVED! WORST PERSONNEL EVER. More

Do not rely on what they say. It may be trivial but get it i 1. I was told that I would get a ride home from needed service and when I came for service was told I was one mile out of the area and they could not 1. I was told that I would get a ride home from needed service and when I came for service was told I was one mile out of the area and they could not accommodate me. 2. They had never heard of my problem and I would have to leave the car there for about 4 hours. 3. I could have gone anywhere but since I purchased the car there I felt it would be easier to service. Had I not been lied to I would not have wasted my time going there. 4 . They can be sure I will not return there for service or purchase another car there. I am going to Culcer City tomorrow am. More

Laid Back I've never leased a car before but I was treated with masterful customer service! The team was friendly, professional and knowledgeable. They didn't I've never leased a car before but I was treated with masterful customer service! The team was friendly, professional and knowledgeable. They didn't just answer my questions, they explained each until I understood. But my favorite part of my car buying experience at Airport Marina was that it was laid back -almost chill- and fun! They worked WITH me to make a great deal. I didn't feel like I had to "fight" for it. Sunday I drove back to San Diego in my new car with a smile I could NOT get off my face. Homerun guys! Thanks. More

THEY SCREW YOUR CAR UP AND THEN DENY RESPONSIBILITY spent close to $900 in repairs ( was not done correctly first time so I had to come back 4 times to get re-done but still didn't do correctly) Meanwh spent close to $900 in repairs ( was not done correctly first time so I had to come back 4 times to get re-done but still didn't do correctly) Meanwhile, they were refixing this problem for the 4th time, while they created ( purposely or on accident, not sure) some damage which created a leak in my car . I had to take back again for the 5th or 6th time but they denied responsibility and I'm left with a service needed for about $400 worth in repairs which I cannot afford right now so I cannot drive my car. Warning: THEY WILL RUIN YOUR CAR!! More

bad service/ serviced paid for and not done I normally do not review or complain, but this is ridiculouos. I paid for tire rotation and other services, rotation was not done. after going over I normally do not review or complain, but this is ridiculouos. I paid for tire rotation and other services, rotation was not done. after going over their checklist of services completed, filters were not changed and fluids were not topped off as stated in their checklist. Their checklist stated that Cabin Air filter was in good condition, i knew that I hadnt changed it in a while and decided to check it on my own, well, it was filthy, It hadnt ben checked. When I called to talk to a manager (Carl Hegge) he asked me to bring my car back the next day and he would help me out. I came back to the dealer and of course, he is not here. I requested a refund with Lisa the advisor whom im dealing with and she said "NO", that would not be possible without a managers authorization. I asked for another manager and they did not have one available. I waited 5 hours to have my car serviced and now its going to take another hour to get my tires rotated. Just got my car back and Lisa stated that the tires had not been rotated as they told me they were originally done. Not coming back for service or any type of services. More