Airport Marina Honda

I filled out a credit application online and spoke with Edwardo as a salesman to purchase a 2018 Honda Accord Hybrid from out of state. First, he told me I would have to come into the dealership to purchas Edwardo as a salesman to purchase a 2018 Honda Accord Hybrid from out of state. First, he told me I would have to come into the dealership to purchase. I told him I have purchase my last three vehicles from out of state. I asked to speak with a manager and was told one would call me back. A week later, and I still have not received a call. I followed up today to be told the same thing; a manager would call me back. I stated I didn’t want to wait another week. I was put on hold and then told I would need a 800 score to finance a vehicle. I am already pre-approved at two other dealers, this dealership just had better pricing. Worst customer service I have ever dealt with when buying a vehicle. BUY SOME WHERE ELSE. More

Ferdinand Sefa and Terry Williamston did a super job helping me acquire my first new car in almost 20 years. They were both extremely polite, accommodating and worked hard to make sure i was comfortabl helping me acquire my first new car in almost 20 years. They were both extremely polite, accommodating and worked hard to make sure i was comfortable with the deal as well as the car. The most impressive thing was their follow up the next day and the next week to make sure I was loving my new car and i am! I will go back there and recommend this dealership to my Friends and family. More

I had the best experience with Sunil gangwani. I suggest everyone to visit him for buying cars. He finds the best vehicle suitable for you with the best plan and budget. I am very pleased with my experience everyone to visit him for buying cars. He finds the best vehicle suitable for you with the best plan and budget. I am very pleased with my experience. More

Horrible experience. Frank was the worst dealer i ever met. He doesn’t seem to be interested in trade-in deal. So much time wasting. I don’t recommend here to buy a car. met. He doesn’t seem to be interested in trade-in deal. So much time wasting. I don’t recommend here to buy a car. More

Took my car in for a TSB, got it back in with more problems Took my car in for a TSB. Turned out to be a frustrating experience from 3 days in the shop. Watched tech drive my car out of the dealership, not s Took my car in for a TSB. Turned out to be a frustrating experience from 3 days in the shop. Watched tech drive my car out of the dealership, not slowing down for a set of speed bumps. Sure enough, when I got my car back I can tell my alignment was off. Instead of having the Honda shop look into it, since they already lost my trust, I decided to take it to an independent alignment shop on my own. Turns out I had to take my car to 2 different alignment shops to get it right. As part of the work, they had to perform an oil change. I checked the oil level afterwards and they grossly over-filled it. I decided to drain the excess oil myself. They over-filled between 3/4 and 1 quart's worth, which is unacceptable. Also found a new minor scratch by my hood since the work was done. My Service Advisor told me he would call me the next day to let me know if my car is ready. Never heard from him so I called. Turns out he was on vacation. Why didn't he or someone else inform me? The next time I saw him he must've just gotten off a contentious phone call because right away he was very bitter toward me, talking to me in a harsh, raised voice. When I asked him if he was okay he did a 180º and corrected his attitude from there on. When I informed the Service Mgr about my alignment she gave me an unacceptable excuse. Instead, if I were her, I would be receptive towards the customer's complaint and at least offer an apology for my inconveniences. Experiences such as this is exactly why I am very apprehensive when deciding to entrust my car to a shop. I will not be taking my car here ever again. More

Well I hope you didn’t think this review wasn’t Well I hope you didn’t think this review wasn’t coming!🙃 Long story short: It’s shady people that work here. Spend your money elsewhere. If y Well I hope you didn’t think this review wasn’t coming!🙃 Long story short: It’s shady people that work here. Spend your money elsewhere. If you need Specific info: keep away from the Assistant Sales Manager, Rafael Aguirre. On February 13, 2020 I went to this establishment to purchase a car. I was already financed through my bank before I came to Airport Marina Honda and found a couple cars that I liked online. Although I communicated with a salesman named William, I was transferred to a salesman named Fidel because William was busy. Both of these gentlemen were kind to me. Fidel worked with me for about an hour on finding a car that I’d like and we test drove a 2016 Honda Civic EX-T. I fell in love with the car and had enough financing to get it so I was ready to get the ball rolling. The problem arose when they wanted to know how much I was financed for. I refused to give them the max amount and told them that my bank works with their dealership to be able to fast track the money to them. We were trying to get the numbers right (I’m not a fan of being overcharged or having premium accessories that they deem “necessary” added to my total) This is where the rude xxx manager, Rafael comes into the picture. FROM THE MOMENT HE MET ME, he had an attitude. I told Fidel that I did not want to work with Rafael because he had poor customer service and seem like he didn’t really want to work with me in the first place. After getting the required paperwork for my bank to officially loan me the money, Rafael decided that HE did not want to do the fast track option with my bank although the option was available and left my bank representatives confused and told me that I would have to go to the bank to pick up the check. At this time it was around 3:30. In order for me to pick up the check from my bank, they had to print a purchase order for me. It took them OVER AN HOUR to print the purchase order! Finally at 4:55 it’s printed and I rush half a mile away through traffic to get to the bank. They were closing because it was 5pm but accommodated me (I really love them!). I came back to the dealership and handed Fidel the check. He came back with a form to run my credit and said I had to fill it out so they know who I am. I refused. I wasn’t allowing them to run my credit when I have a valid government issued drivers license. Because I wouldn’t allow them to run my credit through their banks, Rafael came over, handed me my check and told me that I could no longer buy the car because someone else was there to purchase the vehicle. My ride had left me there because Fidel told both of us that they were washing the car and getting the rest of the paperwork together for me. So at this point, I had been at the dealership for 6 hours, had my bank print out a check made to Airport Marina Honda which meant I had to void the entire loan, I was temporarily stranded and I was leaving without a car. The entire time they are telling me how it’s legal because they are ran by lawyers. Legal? possibly. Ethical? NOT! But there is a silver lining. The very next day, I found the same car at another dealership except it was a year newer with only 11k miles on it. I financed the same amount as I would’ve with this place. So maybe this was the universe telling me that the unethical acts of this dealership were a blessing. Regardless, I wouldn’t even recommend this place to my enemy. F*xx them. More

Not enough bad words I went in there yesterday after being promised they would beat a deal that I already had. The guy I made the appointment with, Dan Chess, wasn't even I went in there yesterday after being promised they would beat a deal that I already had. The guy I made the appointment with, Dan Chess, wasn't even there. The manager barely bothered with me when he realized that I wasn't going to be pushed around. Run screaming from this place. More