Airport Marina Honda

Well I hope you didn’t think this review wasn’t Well I hope you didn’t think this review wasn’t coming!🙃 Long story short: It’s shady people that work here. Spend your money elsewhere. If y Well I hope you didn’t think this review wasn’t coming!🙃 Long story short: It’s shady people that work here. Spend your money elsewhere. If you need Specific info: keep away from the Assistant Sales Manager, Rafael Aguirre. On February 13, 2020 I went to this establishment to purchase a car. I was already financed through my bank before I came to Airport Marina Honda and found a couple cars that I liked online. Although I communicated with a salesman named William, I was transferred to a salesman named Fidel because William was busy. Both of these gentlemen were kind to me. Fidel worked with me for about an hour on finding a car that I’d like and we test drove a 2016 Honda Civic EX-T. I fell in love with the car and had enough financing to get it so I was ready to get the ball rolling. The problem arose when they wanted to know how much I was financed for. I refused to give them the max amount and told them that my bank works with their dealership to be able to fast track the money to them. We were trying to get the numbers right (I’m not a fan of being overcharged or having premium accessories that they deem “necessary” added to my total) This is where the rude xxx manager, Rafael comes into the picture. FROM THE MOMENT HE MET ME, he had an attitude. I told Fidel that I did not want to work with Rafael because he had poor customer service and seem like he didn’t really want to work with me in the first place. After getting the required paperwork for my bank to officially loan me the money, Rafael decided that HE did not want to do the fast track option with my bank although the option was available and left my bank representatives confused and told me that I would have to go to the bank to pick up the check. At this time it was around 3:30. In order for me to pick up the check from my bank, they had to print a purchase order for me. It took them OVER AN HOUR to print the purchase order! Finally at 4:55 it’s printed and I rush half a mile away through traffic to get to the bank. They were closing because it was 5pm but accommodated me (I really love them!). I came back to the dealership and handed Fidel the check. He came back with a form to run my credit and said I had to fill it out so they know who I am. I refused. I wasn’t allowing them to run my credit when I have a valid government issued drivers license. Because I wouldn’t allow them to run my credit through their banks, Rafael came over, handed me my check and told me that I could no longer buy the car because someone else was there to purchase the vehicle. My ride had left me there because Fidel told both of us that they were washing the car and getting the rest of the paperwork together for me. So at this point, I had been at the dealership for 6 hours, had my bank print out a check made to Airport Marina Honda which meant I had to void the entire loan, I was temporarily stranded and I was leaving without a car. The entire time they are telling me how it’s legal because they are ran by lawyers. Legal? possibly. Ethical? NOT! But there is a silver lining. The very next day, I found the same car at another dealership except it was a year newer with only 11k miles on it. I financed the same amount as I would’ve with this place. So maybe this was the universe telling me that the unethical acts of this dealership were a blessing. Regardless, I wouldn’t even recommend this place to my enemy. F*xx them. More

Not enough bad words I went in there yesterday after being promised they would beat a deal that I already had. The guy I made the appointment with, Dan Chess, wasn't even I went in there yesterday after being promised they would beat a deal that I already had. The guy I made the appointment with, Dan Chess, wasn't even there. The manager barely bothered with me when he realized that I wasn't going to be pushed around. Run screaming from this place. More

Didnt want to cancel gap insurance or honda care So i got my honda on the 28 of November and it was sopost to be through the costco program i drive from visalia ca to go see the car and get it th So i got my honda on the 28 of November and it was sopost to be through the costco program i drive from visalia ca to go see the car and get it they forst tell me they car is no longer on the Costco program. It was taken off the day i got there to buy the car. I call costco to confirm it they told me. And then i see that i already pay for gap coverage with my insirance company so i call them to cancel it on their end they say they will email me the paper work so i can get started on it since im so far away but never send the email i get a call back from Raphael saying he couldn't have gotten the deal without the gap insurance or the extra honda care they added without telling me btw until it was time to fill out the paperwork i was there for ever already waiting for something to happen i didnt want to wait any longer. So i signed the papers and got the car. Well today i get a call from raphael saying if i cancel the gap and honda care i have to give my car back. Like im some kinda fool. He tries to intimidate me into not canceling it but because of the way he talked down to me just now i will be coming up there to see him face to face . Mike acosta was a good guy who did his job well but i will not be threatened and i know my rights if i dont need it i can cancel it the car has gap through my insurance and im not paying for 2 of them so it has to go. I am never doing business with them again after this. Fool tried me. More

OUTSTANDING My car buying experience is very good one. I had the unusual opportunity to interface with many good and dedicated people. Brian Twoomey ( General D My car buying experience is very good one. I had the unusual opportunity to interface with many good and dedicated people. Brian Twoomey ( General D Mgr. ) provided fair pricing for the cars that I was interested in. Salesman Mike Acosta is an outstanding listener and provided key comments that really helped make my decision a comfortable and pleasant one. Finance Mgr. Jay Felix made the job of the contract signing a real joy, his personality made this usual ( unpleasant ) part of buying a car, a real joy. Thank You Airport Marina Honda, I am thrilled with my purchase. More

Great place to get a car! Mike Acosta helped me find exactly what I was looking for. He was not pushy and was very helpful. He explained everything thoroughly and was very acco Mike Acosta helped me find exactly what I was looking for. He was not pushy and was very helpful. He explained everything thoroughly and was very accommodating. The place was totally clean and the sales people were all cool. When we got into the finance office (final step), I kind of got nervous but the guy was super straightforward, honest, and respectful. Totally pain free; fantastic all around experience. And, the 2018 Accord LX is totally luxurious and amazing! More