Airport Marina Honda

I was greeted right away by a staff member. Great service and very friendly staff! I came in with no appointment and they took me right away. and very friendly staff! I came in with no appointment and they took me right away. More

I come from a family of Honda owner/drivers. I've I come from a family of Honda owner/drivers. I've owned 3 Hondas & currently drive 2005 Accord which I purchased (new) at Airport Marina Honda. I r I come from a family of Honda owner/drivers. I've owned 3 Hondas & currently drive 2005 Accord which I purchased (new) at Airport Marina Honda. I referred a friend to Airport Honda to purchase a new car. My friend waited a total of 5 hours today (after confirming price,make, model & completing loan app). At this point I called the Brian to see if there was any hope of completing purchase today & was met by aggression & a don't care if u buy a car attitude. Later Brian contacted my friend & displayed the same horrible attitude. Now my buddy is going to another dealership. In addition, I'm ready to buy another car but due to the above... Airport marina honda lost 2 new car sales today due to their current sales manager. More

"I was messing around with you yesterday......" said their general sales manager Brian Twoomey. We came to their dealership twice because in the emails he used misleading words to make us think our said their general sales manager Brian Twoomey. We came to their dealership twice because in the emails he used misleading words to make us think our prices were close. So when we came down there for the first time, he said "If I gave you 21800 OTD would you buy it today". We said no. The next day we came back for the second time talking about 21700 OTD and thought there was just 100 in difference to talk about. Then we heard the first sentence of this message. Well, we politely left but seriously offended. According to what their general manager said, "messing around with (us)" at least happened during our experience with this dealership on the afternoon of July 31st, 2013. So a head-up to you guys. More

This dealership is fantastic! They made the buying experience super easy - no nonsense and straight shooting, no BS. They even sent someone to pick us up at LAX and had the car ready, washed and gasse experience super easy - no nonsense and straight shooting, no BS. They even sent someone to pick us up at LAX and had the car ready, washed and gassed up. The sales manager was great to work with via phone. I literally did the whole deal in a matter of an hour on the phone and fax. Sales rep Michael Acosta was super hospitable and super helpful. He waited for us at the airport and thoroughly went through the operations of the car with us. He even hooked us up with a great local taco place. More

The dealer gave me a good price for honda civic and my friend also bought the car in honda civic. But, the delivery service was horrible. The dealer was 35 min late, and he even did not have time to go th friend also bought the car in honda civic. But, the delivery service was horrible. The dealer was 35 min late, and he even did not have time to go through all the items on the checklist, and he said I am sorry I have to run. I felt really bad that he left so hurriedly and let me sign without going through the listed items on the delivery sheet. It is really irresponsible. What is worse, he forgot to bring the keys to me!!!! He said he would use Fedex to mail it to me overnight. But, it turned out to be he mailed it with regular mail. How could he mail such important things via regular mail????????!!!!!! I feel the service is really bad. It gives me a feeling that after I signed the contract, they are not treating me like a customer anymore. I have a pretty bad experience. More

On June 4th 2013 I visited Airport Marina Honda for a Major Service ($329.99 with Coupon). Mr. Lyle OTA (as specified in the bill) took my service request. Half of my service related questions were met w Major Service ($329.99 with Coupon). Mr. Lyle OTA (as specified in the bill) took my service request. Half of my service related questions were met with "I just joined today and have no idea about it". I had told him I needed the following done on my car:- I needed a Major Service and that I had a coupon I needed the car to be washed I asked him about tire rotation (he said it's included in service) I told him my Headlight bulb (left side) was not fixed correctly (Fixed at another dealer) and he said he will get it done I told him to get the brake fluid cleaned out and refilled with new fluid On the service wall there was something mentioned about getting differential checked. I asked him what it was and I got the answer he had just joined On the service wall there were one or two other items mentioned and I had asked him about it... same answer... he was new I had also inquired about new Tires as the tire on the right - front had a bulge in it and the right - back had signs of crack in the rubber. I got a huge quote of $28 labor per tire and $78 for wheel alignment... which I denied of course. I later on got from Costco for about $15 labor per tire with wheel alignment. Finally, I got my car back from service with a price tag of around $446. This is where my trouble started. 1. The car was cleaned only on the outside. 2. When I opened the bonnet/hood of the car, the inside was dirty as xxxx. Nothing was wiped down at all, battery posts, all the lids of all the oil tanks, window washer lid, A/c belts, engine top, wires, headlights, etc... NOTHING WAS CLEAN. When I called the service manager Mr. Rick Holderbaum, he said... that's how we do service.. we do not clean anything. He took full responsibility of the job not done... and didn't do a thing further. Said we are not equipped to do that kind of thing. 3. When I reached home, I realized, the Tire Rotation was not done (This was Mentioned in the Major Service Coupon). The right-front had the bulge and the right-back had the crack... just as when I got it in for service.. they did not rotate the tires. 4. The Battery Posts was not cleaned (This was mentioned in Major Service Coupon) 5. At night I realized, The Headlight bulb was not fixed (I had told them to fix when I took the car in for service) (Also, this was mentioned in the Major Service Coupon) The Major Service mentions other things like change engine oil, oil filter, inspect drive belts, top all fluids, replace air filter, lubricate hinges, inspect exhaust, etc etc... Now I don't know if any of these were done. After the Service when I try to lower the temp on the A/C, it creates a sound... this was not present before service. My rear window creates a sound when going down... this was not there before service. After spending so much money, 30% of the items mentioned in the Service Coupon was not done... and I have proof of that. Also even when the Service manager said that they only clean from the outside... the Alloy Rims on my car is still as dirty as xxxx. Even a $5 cleaning service off my local car cleaners get a better job done... But wait... they are better equipped as mentioned by Mr. Rick Holderbaum. I regret the day I purchased a HONDA. I regret going to AIRPORT MARINA HONDA to research for a CAR. I also REGRET going to AIRPORT MARINA HONDA for the service. One last thing, I got in touch with a Sales Rep to Trade in my 2007 Honda Accord EX (49000 miles) and he gives me a quote of $6000 without looking at the vehicle. It's priced at $14000 in Kelly Blue Book as of today. I was shocked at the sales rep's quote. I asked him why so low for a 2007 Honda Accord EX and he says... 'I don't know, I just came in about a week or so ago.'. He also said that that what the 'guys at the desk' had quoted him and he has no idea why. He was in from a hotel/restaurant industry. What is this? The Sales Rep handling my Quote has no idea about cars... he is from another industry and says he is new... and finally the Service Rep says he just joined today and has no idea about half the items mentioned in the service wall... I also asked the Service Rep to give me a feed back form after I was so disappointed with the service and he says.. 'I have no idea I am new'. I was so upset... I almost yelled at him saying ask the other guys who has been working there earlier... WHY DO I HAVE TO LISTEN TO THEM WHINE ABOUT JUST JOINING THE FIRM. ARE WE NOT ENTITLED TO EXPERIENCED TECHNICIANS? OR ARE WE SUPPOSED TO NOT GET SERVICE CAUSE THEY ARE NEW. I JUST SPENT about $500 for a crappy service. More

Recently bought a Honda Civic with my girlfriend - they provided us a great deal off the bat, and other dealers couldn't match. friendly staff and a quick process. provided us a great deal off the bat, and other dealers couldn't match. friendly staff and a quick process. More

Both Alvin and Moe were extremely helpful and friendly! I had a great experience and would recommend this dealership to anybody and everybody looking for a car! had a great experience and would recommend this dealership to anybody and everybody looking for a car! More

Thank so much Mr. Rod Gomes for helping my husband and myself to lease a new CRV on March 22. You make as feel very satisfied and you demostrated to be very knowledgeable on your job, very kind and very myself to lease a new CRV on March 22. You make as feel very satisfied and you demostrated to be very knowledgeable on your job, very kind and very professional as a sales represetative. For sure we will recommend your dealership to our friends. Thank you so much again and have a great day! Maria and Nicolas E More

I purchased a 2013 Civic-Ex-ll and the experience was wonderful, Karen Botchin the salesperson was wonderful in helping me get the vehicle with the exterior and interior I wanted. After the test drive wonderful, Karen Botchin the salesperson was wonderful in helping me get the vehicle with the exterior and interior I wanted. After the test drive, I was sold. The features as ease to operate. More