Airport Marina Honda

On June 4th 2013 I visited Airport Marina Honda for a Major Service ($329.99 with Coupon). Mr. Lyle OTA (as specified in the bill) took my service request. Half of my service related questions were met w Major Service ($329.99 with Coupon). Mr. Lyle OTA (as specified in the bill) took my service request. Half of my service related questions were met with "I just joined today and have no idea about it". I had told him I needed the following done on my car:- I needed a Major Service and that I had a coupon I needed the car to be washed I asked him about tire rotation (he said it's included in service) I told him my Headlight bulb (left side) was not fixed correctly (Fixed at another dealer) and he said he will get it done I told him to get the brake fluid cleaned out and refilled with new fluid On the service wall there was something mentioned about getting differential checked. I asked him what it was and I got the answer he had just joined On the service wall there were one or two other items mentioned and I had asked him about it... same answer... he was new I had also inquired about new Tires as the tire on the right - front had a bulge in it and the right - back had signs of crack in the rubber. I got a huge quote of $28 labor per tire and $78 for wheel alignment... which I denied of course. I later on got from Costco for about $15 labor per tire with wheel alignment. Finally, I got my car back from service with a price tag of around $446. This is where my trouble started. 1. The car was cleaned only on the outside. 2. When I opened the bonnet/hood of the car, the inside was dirty as xxxx. Nothing was wiped down at all, battery posts, all the lids of all the oil tanks, window washer lid, A/c belts, engine top, wires, headlights, etc... NOTHING WAS CLEAN. When I called the service manager Mr. Rick Holderbaum, he said... that's how we do service.. we do not clean anything. He took full responsibility of the job not done... and didn't do a thing further. Said we are not equipped to do that kind of thing. 3. When I reached home, I realized, the Tire Rotation was not done (This was Mentioned in the Major Service Coupon). The right-front had the bulge and the right-back had the crack... just as when I got it in for service.. they did not rotate the tires. 4. The Battery Posts was not cleaned (This was mentioned in Major Service Coupon) 5. At night I realized, The Headlight bulb was not fixed (I had told them to fix when I took the car in for service) (Also, this was mentioned in the Major Service Coupon) The Major Service mentions other things like change engine oil, oil filter, inspect drive belts, top all fluids, replace air filter, lubricate hinges, inspect exhaust, etc etc... Now I don't know if any of these were done. After the Service when I try to lower the temp on the A/C, it creates a sound... this was not present before service. My rear window creates a sound when going down... this was not there before service. After spending so much money, 30% of the items mentioned in the Service Coupon was not done... and I have proof of that. Also even when the Service manager said that they only clean from the outside... the Alloy Rims on my car is still as dirty as xxxx. Even a $5 cleaning service off my local car cleaners get a better job done... But wait... they are better equipped as mentioned by Mr. Rick Holderbaum. I regret the day I purchased a HONDA. I regret going to AIRPORT MARINA HONDA to research for a CAR. I also REGRET going to AIRPORT MARINA HONDA for the service. One last thing, I got in touch with a Sales Rep to Trade in my 2007 Honda Accord EX (49000 miles) and he gives me a quote of $6000 without looking at the vehicle. It's priced at $14000 in Kelly Blue Book as of today. I was shocked at the sales rep's quote. I asked him why so low for a 2007 Honda Accord EX and he says... 'I don't know, I just came in about a week or so ago.'. He also said that that what the 'guys at the desk' had quoted him and he has no idea why. He was in from a hotel/restaurant industry. What is this? The Sales Rep handling my Quote has no idea about cars... he is from another industry and says he is new... and finally the Service Rep says he just joined today and has no idea about half the items mentioned in the service wall... I also asked the Service Rep to give me a feed back form after I was so disappointed with the service and he says.. 'I have no idea I am new'. I was so upset... I almost yelled at him saying ask the other guys who has been working there earlier... WHY DO I HAVE TO LISTEN TO THEM WHINE ABOUT JUST JOINING THE FIRM. ARE WE NOT ENTITLED TO EXPERIENCED TECHNICIANS? OR ARE WE SUPPOSED TO NOT GET SERVICE CAUSE THEY ARE NEW. I JUST SPENT about $500 for a crappy service. More

Recently bought a Honda Civic with my girlfriend - they provided us a great deal off the bat, and other dealers couldn't match. friendly staff and a quick process. provided us a great deal off the bat, and other dealers couldn't match. friendly staff and a quick process. More

Both Alvin and Moe were extremely helpful and friendly! I had a great experience and would recommend this dealership to anybody and everybody looking for a car! had a great experience and would recommend this dealership to anybody and everybody looking for a car! More

Thank so much Mr. Rod Gomes for helping my husband and myself to lease a new CRV on March 22. You make as feel very satisfied and you demostrated to be very knowledgeable on your job, very kind and very myself to lease a new CRV on March 22. You make as feel very satisfied and you demostrated to be very knowledgeable on your job, very kind and very professional as a sales represetative. For sure we will recommend your dealership to our friends. Thank you so much again and have a great day! Maria and Nicolas E More

I purchased a 2013 Civic-Ex-ll and the experience was wonderful, Karen Botchin the salesperson was wonderful in helping me get the vehicle with the exterior and interior I wanted. After the test drive wonderful, Karen Botchin the salesperson was wonderful in helping me get the vehicle with the exterior and interior I wanted. After the test drive, I was sold. The features as ease to operate. More

I want to thank the entire staff of Centinela Honda dealership for their kind and curteous manner in which they delt with my husband and myself. A special thanks to Priscilla who was patient with us in dealership for their kind and curteous manner in which they delt with my husband and myself. A special thanks to Priscilla who was patient with us in making our decision. we went in to purchase one vehicle and I only needed to tell her about my needed space for my 6 grandchldren, and she got exactly what I needed. The staff was so attentive to my husband and my needs, we arrived with one vehicle in mind, and left with two...Thank God for people like the Centinela Honda staff...I have not stopped telling people about them yet! Thanks again Priscilla, you are the epitimy of good customer servce! Made us feel real specal...even the big manager came out and shook our hand :) More

Dawn in the Service department is a dream to deal with! I can't say enough good things about her. She's the reason I won't go anywhere else! I can't say enough good things about her. She's the reason I won't go anywhere else! More

This was the best experience and easiest process I have ever been through when buying a car! Alvin was very professional, helpful, very knowledgeable and easy to talk to. I felt no unneeded pressure. He m ever been through when buying a car! Alvin was very professional, helpful, very knowledgeable and easy to talk to. I felt no unneeded pressure. He made the process very easy and comfortable for me. Also a special thanks to Jay from the Finance Department for the great customer service. I highly recommend Alvin Benjamin and the staff of Marina Honda. More

I found out about this dealer through the Disneyland Resort. I did some car hunting and went inside to find a person for some assistance. I was able to meet Terry and he was so much of a support. He Resort. I did some car hunting and went inside to find a person for some assistance. I was able to meet Terry and he was so much of a support. He gave me some good information on what is difference among the Honda vehicles. After taking a test drive, he guided me through the negotiation process. After learning that graduates get benefits, he and the manager made getting a two-door Honda Civic a reality. Humbled by the experience and would spread that joy around. More

4th time buying a new car, This is the first good experience, no pressure to buy! Even the finance guy was no pressure (even after refusing all the extended warranties) experience, no pressure to buy! Even the finance guy was no pressure (even after refusing all the extended warranties) More