Airport Marina Honda

Not honest I only speak from my experience, this was my worst experiece this people are not honest they will tell you anything to sell you a car they will lie in I only speak from my experience, this was my worst experiece this people are not honest they will tell you anything to sell you a car they will lie in your face I think their rating speaks for it self, More

Avoid See my Yelp review for a picture of the coupon. My wife who had never been to this dealership prior to today came in to use a coupon for an oil cha See my Yelp review for a picture of the coupon. My wife who had never been to this dealership prior to today came in to use a coupon for an oil change. The coupon says "First Time Visiter Special!" for $19.95 The fine print says nothing about a requirement that the "car" must be a "First time Visiter" or "New" to the dealership. Service Advisor: Jorge Huazo, did not at first come out and clearly say he would not use the coupon. He attempted to skirt the issue by suggesting a service package priced at $80. When it was restated that only a oil change was wanted he said it would cost $35 for just an oil change. Thus began the dispute about the coupon wording. He said the coupon would not work because the car had been at this dealership before. Of course it has, it was bought there. Jorge Huazo said he would need to ask his boss, You would expect him to go get someone or at least call someone. Yet he began texting, he must have typed out quite the message because he was texting for a good while. Several minutes passed and nothing, bringing the total wait time up to around 10 minutes with us getting nowhere. Now he asked us to leave the service area so he could help other customers. Before leaving I asked if there was anyone onsite that we could ask so we could get this settled asap, he basically said there was no one working who could weigh in on the issue. I find it hard to believe that a dealership of this size has no one on site that make a call on a $15 decision, and if that truly was the case that is sad. I asked Jorge Huazo what the "Visiter" in "First Time Visiter Special!" meant, was "Visiter" referring to a person or a car? I do not recall him answering. I then asked him if he really felt we were attempting to do something wrong? He commented that he was only trying to do what was "fair". I pointed out that over $15 he was completely turning us off as customers, making us never want to comeback. He again said he just wanted everything to be "fair". I ask, what would happen if someone who had never been to the dealership bought a car that had been serviced there before. Would they be considered a "First Time Visiter" and qualify for a "First Time Visiter Special!"? Or would the car be classified as a "Visiter" and therefore void the coupon is question? Again no real answer to my question. At this point he, in what I took as a attempted threat, said that he would run the title of car and whoever's name came up, their name would be used for the servicing. He said "so we will see, if its as you said. If you did sell the car, and your wife's name is on the car, or if the car is in your name". I never said I sold the car, let alone to my own wife. I asked the above question- "what would happen if someone who had never been to the dealership bought a car that had been serviced there before. Would they be considered a "First Time Visiter" and qualify for a "First Time Visiter Special!"? Or would the car be classified as a "Visiter" and therefore void the coupon is question?" -I did not say the car was sold to my wife from me LOL. Nevertheless I asked if only the title holder could bring the car in for service or not? If not then why say your going to run the title of the car and see who's name its in? If so, then what about people with leased cars, the title is not theirs, they do not own the car. Can they be serviced? In my opinion the issue boiled down to two basic things: 1- Does "Visiter" refer to a human or a automobile? I vote human. 2- Say "Visiter" was intended to indicate a automobile, was this situation over $15 really handled in a way that was good for the dealership in the long run? I don't think it was. In the end it came back via text that the coupon was ok'd. There was no explanation of if we had correctly interpreted the coupon or if we were being give a courtesy pass. Despite saying "Express service in 1 hour or less", we were told it would be 2 hours. I inquired why it would be so long, I was told it was not a "normal" day and that several people were ahead of me. I'm not positive but I think some customers came in after us, but had their jobs queued up before ours because of the long struggle with Jorge Huazo. I asked if he would check if this was so, this concept seemed to be hard for him to grasp. He simply restated other people where ahead of us and it wouldn't be "fair" if our job went before theirs. I was not asking to cut in line so to speak, rather only to see if the jobs queued up were truly in order of arrival, appointments aside. Letting that go I asked why it would say "1 hour or less"? We were looking at waiting double the longest stated time of "1 hour" plus the 15-20 minuets waiting to get the coupon settled. Again with "fair" he says it would "unfair" to others and we would have to wait. We arrived around 2:10pm, at 4:39pm we were informed our car was ready. Signed - Unhappy Customer More

It's too early. I called Airport Marina Honda today because I misplaced my keys and had no way of getting into my car. It's an older vehicle, 02 Honda Civic to be exa I called Airport Marina Honda today because I misplaced my keys and had no way of getting into my car. It's an older vehicle, 02 Honda Civic to be exact. I purchased it new at Airport Marina Honda and have had it serviced here over the years. I spoke with Lisa at 7:20am and asked her what I needed to do to get a spare key. I've never had to get one made so excuse my lack of knowledge. Her tone spoke for itself. She was rude and unhelpful. I mean come on, it's 7 am you can't already be having a bad day and even so it can't be any worse than mine and yet I managed to say good morning to you. Oh well, I guess the Honda Dealer in Gardena will be my new service provider. Airport Marina Honda can thank Lisa for that one. More

I was greeted right away by a staff member. Great service and very friendly staff! I came in with no appointment and they took me right away. and very friendly staff! I came in with no appointment and they took me right away. More

I come from a family of Honda owner/drivers. I've I come from a family of Honda owner/drivers. I've owned 3 Hondas & currently drive 2005 Accord which I purchased (new) at Airport Marina Honda. I r I come from a family of Honda owner/drivers. I've owned 3 Hondas & currently drive 2005 Accord which I purchased (new) at Airport Marina Honda. I referred a friend to Airport Honda to purchase a new car. My friend waited a total of 5 hours today (after confirming price,make, model & completing loan app). At this point I called the Brian to see if there was any hope of completing purchase today & was met by aggression & a don't care if u buy a car attitude. Later Brian contacted my friend & displayed the same horrible attitude. Now my buddy is going to another dealership. In addition, I'm ready to buy another car but due to the above... Airport marina honda lost 2 new car sales today due to their current sales manager. More

"I was messing around with you yesterday......" said their general sales manager Brian Twoomey. We came to their dealership twice because in the emails he used misleading words to make us think our said their general sales manager Brian Twoomey. We came to their dealership twice because in the emails he used misleading words to make us think our prices were close. So when we came down there for the first time, he said "If I gave you 21800 OTD would you buy it today". We said no. The next day we came back for the second time talking about 21700 OTD and thought there was just 100 in difference to talk about. Then we heard the first sentence of this message. Well, we politely left but seriously offended. According to what their general manager said, "messing around with (us)" at least happened during our experience with this dealership on the afternoon of July 31st, 2013. So a head-up to you guys. More

This dealership is fantastic! They made the buying experience super easy - no nonsense and straight shooting, no BS. They even sent someone to pick us up at LAX and had the car ready, washed and gasse experience super easy - no nonsense and straight shooting, no BS. They even sent someone to pick us up at LAX and had the car ready, washed and gassed up. The sales manager was great to work with via phone. I literally did the whole deal in a matter of an hour on the phone and fax. Sales rep Michael Acosta was super hospitable and super helpful. He waited for us at the airport and thoroughly went through the operations of the car with us. He even hooked us up with a great local taco place. More

The dealer gave me a good price for honda civic and my friend also bought the car in honda civic. But, the delivery service was horrible. The dealer was 35 min late, and he even did not have time to go th friend also bought the car in honda civic. But, the delivery service was horrible. The dealer was 35 min late, and he even did not have time to go through all the items on the checklist, and he said I am sorry I have to run. I felt really bad that he left so hurriedly and let me sign without going through the listed items on the delivery sheet. It is really irresponsible. What is worse, he forgot to bring the keys to me!!!! He said he would use Fedex to mail it to me overnight. But, it turned out to be he mailed it with regular mail. How could he mail such important things via regular mail????????!!!!!! I feel the service is really bad. It gives me a feeling that after I signed the contract, they are not treating me like a customer anymore. I have a pretty bad experience. More

On June 4th 2013 I visited Airport Marina Honda for a Major Service ($329.99 with Coupon). Mr. Lyle OTA (as specified in the bill) took my service request. Half of my service related questions were met w Major Service ($329.99 with Coupon). Mr. Lyle OTA (as specified in the bill) took my service request. Half of my service related questions were met with "I just joined today and have no idea about it". I had told him I needed the following done on my car:- I needed a Major Service and that I had a coupon I needed the car to be washed I asked him about tire rotation (he said it's included in service) I told him my Headlight bulb (left side) was not fixed correctly (Fixed at another dealer) and he said he will get it done I told him to get the brake fluid cleaned out and refilled with new fluid On the service wall there was something mentioned about getting differential checked. I asked him what it was and I got the answer he had just joined On the service wall there were one or two other items mentioned and I had asked him about it... same answer... he was new I had also inquired about new Tires as the tire on the right - front had a bulge in it and the right - back had signs of crack in the rubber. I got a huge quote of $28 labor per tire and $78 for wheel alignment... which I denied of course. I later on got from Costco for about $15 labor per tire with wheel alignment. Finally, I got my car back from service with a price tag of around $446. This is where my trouble started. 1. The car was cleaned only on the outside. 2. When I opened the bonnet/hood of the car, the inside was dirty as xxxx. Nothing was wiped down at all, battery posts, all the lids of all the oil tanks, window washer lid, A/c belts, engine top, wires, headlights, etc... NOTHING WAS CLEAN. When I called the service manager Mr. Rick Holderbaum, he said... that's how we do service.. we do not clean anything. He took full responsibility of the job not done... and didn't do a thing further. Said we are not equipped to do that kind of thing. 3. When I reached home, I realized, the Tire Rotation was not done (This was Mentioned in the Major Service Coupon). The right-front had the bulge and the right-back had the crack... just as when I got it in for service.. they did not rotate the tires. 4. The Battery Posts was not cleaned (This was mentioned in Major Service Coupon) 5. At night I realized, The Headlight bulb was not fixed (I had told them to fix when I took the car in for service) (Also, this was mentioned in the Major Service Coupon) The Major Service mentions other things like change engine oil, oil filter, inspect drive belts, top all fluids, replace air filter, lubricate hinges, inspect exhaust, etc etc... Now I don't know if any of these were done. After the Service when I try to lower the temp on the A/C, it creates a sound... this was not present before service. My rear window creates a sound when going down... this was not there before service. After spending so much money, 30% of the items mentioned in the Service Coupon was not done... and I have proof of that. Also even when the Service manager said that they only clean from the outside... the Alloy Rims on my car is still as dirty as xxxx. Even a $5 cleaning service off my local car cleaners get a better job done... But wait... they are better equipped as mentioned by Mr. Rick Holderbaum. I regret the day I purchased a HONDA. I regret going to AIRPORT MARINA HONDA to research for a CAR. I also REGRET going to AIRPORT MARINA HONDA for the service. One last thing, I got in touch with a Sales Rep to Trade in my 2007 Honda Accord EX (49000 miles) and he gives me a quote of $6000 without looking at the vehicle. It's priced at $14000 in Kelly Blue Book as of today. I was shocked at the sales rep's quote. I asked him why so low for a 2007 Honda Accord EX and he says... 'I don't know, I just came in about a week or so ago.'. He also said that that what the 'guys at the desk' had quoted him and he has no idea why. He was in from a hotel/restaurant industry. What is this? The Sales Rep handling my Quote has no idea about cars... he is from another industry and says he is new... and finally the Service Rep says he just joined today and has no idea about half the items mentioned in the service wall... I also asked the Service Rep to give me a feed back form after I was so disappointed with the service and he says.. 'I have no idea I am new'. I was so upset... I almost yelled at him saying ask the other guys who has been working there earlier... WHY DO I HAVE TO LISTEN TO THEM WHINE ABOUT JUST JOINING THE FIRM. ARE WE NOT ENTITLED TO EXPERIENCED TECHNICIANS? OR ARE WE SUPPOSED TO NOT GET SERVICE CAUSE THEY ARE NEW. I JUST SPENT about $500 for a crappy service. More

Recently bought a Honda Civic with my girlfriend - they provided us a great deal off the bat, and other dealers couldn't match. friendly staff and a quick process. provided us a great deal off the bat, and other dealers couldn't match. friendly staff and a quick process. More