Airport Marina Ford
Los Angeles, CA
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Great service all around. Anthony Hernandez went above and beyond to make sure my car was taken care of in a good and timely manner. The entire service department was great! Anthony Hernandez went above and beyond to make sure my car was taken care of in a good and timely manner. The entire service department was great! More
They had me out in 1 hour. The service rep was friendly and professional. I would recommend this dealer for your service needs. The service rep was friendly and professional. I would recommend this dealer for your service needs. More
DeWitt is a terrific salesman! He is knowledgeable, professional and genuine. Thank you DeWitt for helping me through this process and educating me every step of the way. The loa He is knowledgeable, professional and genuine. Thank you DeWitt for helping me through this process and educating me every step of the way. The loan manager Laurie and the financial guy Robert were also easy to work with. All in all, we had a very positive experience at Airport Marina Ford. More
Brought car in for 200,000 service. Service was completed in same day and price was very reasonable. I have been bringing my Ford Escape here for over 10 years and always revived exce Service was completed in same day and price was very reasonable. I have been bringing my Ford Escape here for over 10 years and always revived excellent service. More
After contacting dealer and verifying availability of the vehicle, I drove 1.5 hours to get to the dealership. Upon arrival I was tod the vehicle was a special order and not available. I spoke with the Gener vehicle, I drove 1.5 hours to get to the dealership. Upon arrival I was tod the vehicle was a special order and not available. I spoke with the General Manager who offered no help. I left the dealership and drove 1.5 hours back home. Waisted 3 hours of my time and about a half a tank of gas. Later that evening the vehicle was magically available again. Imagine my frustration. After all that my "discount" for my time and trouble was a mere $1495 and somehow they gave me less than their own website said they would give me for my trade in and less than Kelley blue book. They didn't offer much to make it up to me, no ford sticker or starbucks giftcard. The only thing they did right was to bring the vehicle to me and drive back with my trade in. I absolutely would NOT do business with this dealership again. . I am happy with the vehicle just not the customer service I received. More
Always greeted as the faithful customer that I am. Agent makes sure my questions and concerns are answered. Get adequate careful estimates of waiting time for repairs. Comfortable waiting area. One of Agent makes sure my questions and concerns are answered. Get adequate careful estimates of waiting time for repairs. Comfortable waiting area. One of the best for me. More