Airport Marina Ford

Lack of courteous professional accommodating customer service. Have experienced complication after complication after endless complication with this location along with miscommunication/lack of communica service. Have experienced complication after complication after endless complication with this location along with miscommunication/lack of communication within departments & between departments. Experienced being hung up the phone when I’ve asked for manager/supervisor. Voicemails not being responded to leading having to call back numerous times. Mileage for car service documented incorrectly. Incapability of taking accountability. After further research, this location has numerous complaints against all departments. Would highly recommend taking any kind of business else where. More

Service department needs a crash course on customer service. I made an appointment for a time and day and showed up 7am as requested by Ricardo Hernandez. He tells me no mechanic to work on my vehicle service. I made an appointment for a time and day and showed up 7am as requested by Ricardo Hernandez. He tells me no mechanic to work on my vehicle today. He had my information but no call from him to reschedule. Hie new the day before that the mechanic was going to be absent from work but did nothing to inform me the customer.. No apologies or incentive for me to go back..If I new the poor reviews they get I would have gone to another Ford service department. I wasted the whole morning with this. One phone call to me and this could have been avoided. More

Anthony was amazing. I was in a bad accident, totaling my work vehicle. I went in the following week and could not have been happier with the service and attentiveness of Anthony. I'm still pretty beat up fr work vehicle. I went in the following week and could not have been happier with the service and attentiveness of Anthony. I'm still pretty beat up from the accident (broken nose, fractured ribs & sternum, punctured lungs and lots of bruises). Before coming in, he communicated via email to see what they had available before even coming into the dealership. When we came in, he made everything as easy as possible to look at vehicles and get through the process in a decent amount of time so I didn't have to sit too long. I ended up buying a brand new van so I can have it built out for work and while I'm healing. Anthony made everything seamless, even personally dropping my van off since I'm on medical no driving orders. I can't wait to get back on the road and get back to my business as soon as possible in my new and safer vehicle. Thank you! More

Horrible service!!! After I get the call asking About my satisfaction and I complain the manager was supposed to call me, I’m still waiting. satisfaction and I complain the manager was supposed to call me, I’m still waiting. More

Incompetent Pleople One of the worst customer service They over charged for my F150 Payment And two months later (Christmas now)I still don’t have my money back. That’s i One of the worst customer service They over charged for my F150 Payment And two months later (Christmas now)I still don’t have my money back. That’s including Duke the finance manager,Marvin the inventory manage and the dealers Manager Carlos They just keep on Blaming each other with no results. Please do not do any business with this dealer unless you want to lose your patience with incompetent Pleople. More

Awesome service department! This was my first time going to the service department. Chris took care of me: great personality and very helpful in every way. There was a small body This was my first time going to the service department. Chris took care of me: great personality and very helpful in every way. There was a small body work damage in front of the car and was told to go to their recommended collision center. When I picked up the car it had been fixed free of charge! Will definitely go back!! :) More

Service dept. Airport Marina ford on Centinela has the Worst service department I had dealt with. I’m not even going over the faulty car they sold me. Airport Marina ford on Centinela has the Worst service department I had dealt with. I’m not even going over the faulty car they sold me. More

Helpful and Patient My salesman Deonte let me drive several cars before I found the one that was perfect for me. I really appreciated his salesmanship and professionalism My salesman Deonte let me drive several cars before I found the one that was perfect for me. I really appreciated his salesmanship and professionalism. More

Great experience all the guys took good me A great experience they took care of me and my car love them If you go there they will help you now doubt about it A great experience they took care of me and my car love them If you go there they will help you now doubt about it More