Airport Marina Ford
Los Angeles, CA
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The car sells man Anthony was very pushy and his comments throughout our appointment were very insulting. Although he tried to work with me I felt very uncomfortable. Management needs to coach him on his sel throughout our appointment were very insulting. Although he tried to work with me I felt very uncomfortable. Management needs to coach him on his sell’s approach. More
I would like nothing more than to leave a great review. However, my experience has been not favorable. My 2023 new Mach E, has part of the overhead material coming apart. The good news: It is (of course) However, my experience has been not favorable. My 2023 new Mach E, has part of the overhead material coming apart. The good news: It is (of course) under warranty. The bad news (to my surprise) I was told they do not have loaner cars, while warranty work is performed. I had to miss an entire day of work. Less than 1 week later, the exact problem returned. I am now expected to miss (at least) another day of work. In all my years of purchasing new vehicles, I have never had a dealership not provide transportation when "warranty" work is being done. I would had never, ever purchased from this dealership had I know this. What a huge dissapointment. More
Mo is the best service tech I have worked with in over 22 years that I have been driving Ford cars. Mo's response to every detail, from setting the appointment till I drove off and called Regina back with a years that I have been driving Ford cars. Mo's response to every detail, from setting the appointment till I drove off and called Regina back with a follow-up question, was perfect! More
First time with Ford, this dealership makes me wonder if Ford was the right choice. This dealership lied and deceived me. Yesterday, they let me drive away with a nail in the side of my tire and the check Ford was the right choice. This dealership lied and deceived me. Yesterday, they let me drive away with a nail in the side of my tire and the check engine light on. They didn’t do anything to go a little extra to help me. Unacceptable and I hope Ford Corporate see this and knows how badly this dealership is hurting the reputation they build over the last hundred plus years. Shame on this dealership - if I were you, I would run away from them. More
The service department is fantastic and has kept our +275K miles F150 running smoothly over the years. They have even serviced our other non-Ford cars. Always wonderful customer service and responsivene +275K miles F150 running smoothly over the years. They have even serviced our other non-Ford cars. Always wonderful customer service and responsiveness. Thanks to the Service Manager, Leonard, and Gene! More
Upon my arrival the dealership were awesome customer service is at an all-time high I had a great experience at the dealership and I would be definitely coming back thank you service is at an all-time high I had a great experience at the dealership and I would be definitely coming back thank you More