Airport Kia

I walked into this showroom today, sat in several vehicles, walked past several “sales people” sitting at desks playing on cell phones. After 10 minutes, not a single sales person show any interest vehicles, walked past several “sales people” sitting at desks playing on cell phones. After 10 minutes, not a single sales person show any interest in helping me. I left and called a manager to report my experience (left a message). The manager did not return my call, also showing no interest. They advertise their price sells cars. I guess that is only if you are lucky enough to get a sales person interested in helping with the sale. More

The sales staff, Leonard Lafiura and Trevor Coningsby, were arrogant (they are selling Kia's, right?) and they try to sell their vehicles for well over the list price with an abundance of justifications t were arrogant (they are selling Kia's, right?) and they try to sell their vehicles for well over the list price with an abundance of justifications that are all meaningless and unsubstantiated. I would look at any other Kia dealership in Florida before wasting your time and visiting this dealership. I buy a lot of cars and this is by far the worst dealership I have ever visited. Don't waste your time as there are plenty of other Kia dealerships in Florida that will sell you a vehicle for a fair price and make the experience enjoyable. I purchased my new Telluride SX-Prestige over at Rick Case Kia Sunrise. I saved $5,000 compared to what Airport Kia wanted and purchased the exact same vehicle and they treated me like a king. More

Just finished a service call at KIA Airport. I purchased it two years ago. As the Optima had only 3000 miles, I expected few problems if any with the car. However, I failed to consider some prob I purchased it two years ago. As the Optima had only 3000 miles, I expected few problems if any with the car. However, I failed to consider some problems other than mechanical issues. First only one key was provided once the sale was made. The dealership offered to refer me to a key maker who charged an additional $100.00+ for a new key. There was no tool in the car to unlock the wheel hubs. The flat repair kit was broken and useless. A fact I found only after searching for the wheel hub key. These last two issues would have caused untold problems if a flat had occurred during my one year+ of driving this car. I cannot imagine any vehicle checks had occurred prior to purchase. Let the buyer beware seems to be their motto. More

Worst buying experience ever thanks to sales manager Leonard - who now qualifies for the Triple A award for poor customer service: " Arrogant, Angry, Argumentative" BTY Leonard - the top selling v Leonard - who now qualifies for the Triple A award for poor customer service: " Arrogant, Angry, Argumentative" BTY Leonard - the top selling vehicle in the USA is the Ford F-150 Try to get your facts straight next time And top selling SUV = Toyota RAV4 - Telluride? Sorry - check your facts More

This is from Dec 2020 but never got posted but it is never too late - here ya go....Go in with both eyes wide open and keep your hands on your wallet at all times and do not - REPEAT DO NOT SIGN ANYTHI never too late - here ya go....Go in with both eyes wide open and keep your hands on your wallet at all times and do not - REPEAT DO NOT SIGN ANYTHING until it's time to execute the sales contract. My wife and I went in to negotiate a deal on a Certified Preowned (CPO) Soul. Fail #1: Advertised as a CPO with Carfax stating it had been certified we were told that CPO costs an additional $450 to the advertised price. We wanted to the car so decided to pass on the CPO. We then started negotiating the price less the $450. They have a very bizarre negotiation process where they write the offer on paper and ask you to sign off on it where it is then run upstairs to "the manager" for approval (DO NOT sign this!! I swear they Altered it!). We finally agreed on a price and then decided to leave $3k and finance the balance. Fail #2: First off I am an idiot for signing it but they asked me to sign a non refundable deposit agreement with zero wiggle room. Against my better judgement I signed it and left. It was the deal I wanted and I wanted the car. I did kick myself after I left and awoke in a cold sweat thinking that i did a really bad thing by signing it. I left with a handshake deal (no sales contract, nothing with the price in writing whatsoever) and the non-refundable slip I signed - that's it. See the image I uploaded. Fail #3: The next day I called to see when I could pick up the car. I was told a price $450 higher than what was agreed upon. A misunderstanding I was told. Both my wife and I had the same misunderstanding I guess. At that point not being happy with the misunderstanding I said I no longer wanted the car. Fail # 4: The salesman then said he was switching me to the manager at which point I asked, "why so he could throw the non-refundable deposit in my face?" He was evasive to that question and it was at that point I knew that the non-refundable deposit was going to be thrown in my face and boy was I right!! The manager was nasty right out of the gate and basically said he has my non refundable deposit of $3k and that I could go scratch. He was aggressive and nasty and flatly refused to return my deposit saying that they have lawyers that crafted the agreement and that I would lose in court. This convo took place less than 24-hours after the deal from xxxx so it wasn't like I dragged it out for a week. And you need to steal my $3k, in damages because I hindered your ability to sell the car, really??? I negotiated on a Sunday at 3:00 p.m. and called Monday a 9:00 a.m.!!!! Rather than getting caught up in a legal battle I agreed to buy the car. Further research indicates that they took a non-refundable deposit illegally under Florida Statute 501.976(10) since they never provided and I never signed a sales contract. I may just go to the state AG with this. So there you have my buying experience. As I said,, go to yelp and sort reviews by newest first. I wish I did cuz the Google reviews are very misleading. If you still go there after reading this and yelp reviews I give you this advice: 1. Do not sign any offers while negotiating. They will Dr them like a Pennsylvania presidential mail in ballot. 2. DO NOT sign a non-refundable deposit agreement. If you do, do not be an idiot like me and give them $3k. 3. Be aware that they will try to tack on $450 to a CPO car even though this is not disclosed in their ad. #4. Do not leave without the Out the Door sales price in writing. And lastly, not mentioned in my review, they have a very high document processing fee so add $700 to the price of the car. That I knew going in but you may not. This dealer takes the term buyer beware a new level. More

This review is almost a continuance from one left on August 20, 2022. It certainly was not the end of the saga. After purchasing our 2023 Black Sportage and taking it home, long story short, my husband August 20, 2022. It certainly was not the end of the saga. After purchasing our 2023 Black Sportage and taking it home, long story short, my husband decided he wanted to get the white color. So off we went the next day to change the car, and once again, we were lucky this time to meet Jamie Martinez. He made the process of a do-over, assuring us that everything would be ok and that he would take care of everything. I am beginning to think this dealership is more family oriented in doing business than most and that, yes, I think more than luck; they are just hiring the right people. Thanks again, Jamie, and oh yes, thanks again to Chris Freeman for the easy flow and help! More

Best KIA dealer in America Thank you Mr. Dent and Thank you Mr. Jarred Nevius and Thank you Mr. Chris Freeman Dent and Thank you Mr. Jarred Nevius and Thank you Mr. Chris Freeman More

If I could give zero stars I would. Purchased a kia earlier this year. Chris Freeman is a snake who applied extended coverage and gap on the vehicle after it was made clear we were goin Purchased a kia earlier this year. Chris Freeman is a snake who applied extended coverage and gap on the vehicle after it was made clear we were going through someone else for that coverage. Called to get it taken care of was advised we had to be present to get it taken care of which is 2 hours round trip. I will be contacting consumer relations regarding this. This company is a total screw up on all levels! They will try to slide items on the back side. Straight xxxx! More

Long time customer at Airport Kia. Just leased a 2022 Forte. Everyone was great from sales Micah Scott, to finance Chris Freeman. No pressure, no hassle just a great deal. The service department is Forte. Everyone was great from sales Micah Scott, to finance Chris Freeman. No pressure, no hassle just a great deal. The service department is also very good. Manny does a great job of making sure the service is complete as quickly as possible. Would highly recommend this sales person and dealership to purchase or lease. More