Airport Kia

I.want to say that the service team at Airport Kia Naples FL is amazing. Sheila Beatrice Howe is the best from the first day I met her I knew she'd be a great person always be and the best in the service tea FL is amazing. Sheila Beatrice Howe is the best from the first day I met her I knew she'd be a great person always be and the best in the service team, she always help you whenever you need anything. Thank you for all hard work. Airport Kia has wonderful staff. More

I highly recommend Anthony in sales, he is very personable and a pleasure to work with. However, I have to consider the whole experience and that's where a lower rating comes in. We bought a certif personable and a pleasure to work with. However, I have to consider the whole experience and that's where a lower rating comes in. We bought a certified vehicle. We took the "certification" as the assurance that everything worked and was inspected on the vehicle. In fact I did say to the finance guy Chris that we did not even have a chance to test and make sure all the buttons worked on the vehicle yet, and he assured us that that's what the 165 point certification inspection was for. It was the first time we ever bought a certified vehicle so we put our trust in the certified inspection. I even asked if we could see the report as to what was on it; again we were told we didn't need to, and the question kinda got skirted over with the signing of the paper work. What kind of protocols are being followed when a buyer cannot even view the inspection report? It's a report that the Buyer pays $499.00 for and I'm not even allowed to look at it? Why not? I went looking online afterwards for the 165 inspection sheet posted from another dealer. I noticed number (145) Jack, Jack handle and lug nuts present. Hum, then why did we have to drive back the next day to pick up the lug nut remover as ours was missing? So, again is someone really doing the 165 Certified inspection or are they just saying that it was done? About 3-4 days later my husband was showing his boss our new vehicle as he has a driveway what set up higher; that's when the sidewall damage on one of the tires was noticed. It had a gouge in it (fairly deep to cause a safety concern). From a distance you can't even tell. It looks as though the tire had scraped up against a curb. I guess this was missed in the certification process by Kia? Number (143) all wheels match and are free of damage. So, a word of caution, if you buy a certified vehicle make sure to still inspect the vehicle yourself!! Someone has a report of the inspection on that vehicle and I'm sure it was signed off by the person who inspected it! So, is this going to even be addressed? Like what kind of protocols are they following when things like this slip through the cracks? We have not even made our first payment yet and we are already paying out money to replace a tire. What management ended up doing for us is replacing the tire at cost (??) for $300, but we found out later we really could have gotten the tire at Walmart for $200. Even that went a little screwy. I specifically asked for the same exact tire brand, size, and thread (like the other 3) Well, after they mount it, and on the way home I pull over at the store and I take a look at it again and notice it's not even the same tire! So, I call service before they close, they then acknowledge it's not the same tire. Well, it sure would have been nice to tell me that before as I know I could have got the matching tire elsewhere. However, Charlie in service rectified the situation by making sure they ordered the right tire and when it came in we went back and had it put on. Charlie remained nice and pleasant and seemed to really want to make it right for us. However, I was not overly impressed with how Kia Certification worked and obviously it failed us. I talked to the internet sales manager. He said that "Kia", not the dealership, certifies the vehicles. So, Kia would most likely say we had done the damage. Therefore, for Kia not having a better resolve / recourse for us in our circumstance I'd give them between 2-3 stars. Not all people lie or make up stories. In my opinion it was either human error that contributed to the damaged tire being overlooked during the inspection process, or the check list was not done. I told Lenard the (internet sales guy) I have 4 Kia's in the family. Two of them are my adult kids. One Kia we just passed down to my son, and he in-turn he just sold his Kia to his friend. So, do you see how just one sale makes a difference for many people? More

KIA Airport is our neighborhood Kia Dealership! We appreciate all they have done for us! Manny Ysaguirre is the Best in Service! My husband always sends me to Manny! Thank you, Airport Kia Bill We appreciate all they have done for us! Manny Ysaguirre is the Best in Service! My husband always sends me to Manny! Thank you, Airport Kia Bill & Terry Bond More

Do not sign anything, don't put a deposit on any car, they will literally bump the price of the car once is there and the deposit is not refundable. Shady dealership, a lot of hidden fees, over $5500 on they will literally bump the price of the car once is there and the deposit is not refundable. Shady dealership, a lot of hidden fees, over $5500 on fees on one of their cheapest models. Had a great experience with the sales guy, and the finance manager Daniel Brodoff, not so great experience with David Copello. Will go to a different dealership on my next purchase. More

I walked into this showroom today, sat in several vehicles, walked past several “sales people” sitting at desks playing on cell phones. After 10 minutes, not a single sales person show any interest vehicles, walked past several “sales people” sitting at desks playing on cell phones. After 10 minutes, not a single sales person show any interest in helping me. I left and called a manager to report my experience (left a message). The manager did not return my call, also showing no interest. They advertise their price sells cars. I guess that is only if you are lucky enough to get a sales person interested in helping with the sale. More

The sales staff, Leonard Lafiura and Trevor Coningsby, were arrogant (they are selling Kia's, right?) and they try to sell their vehicles for well over the list price with an abundance of justifications t were arrogant (they are selling Kia's, right?) and they try to sell their vehicles for well over the list price with an abundance of justifications that are all meaningless and unsubstantiated. I would look at any other Kia dealership in Florida before wasting your time and visiting this dealership. I buy a lot of cars and this is by far the worst dealership I have ever visited. Don't waste your time as there are plenty of other Kia dealerships in Florida that will sell you a vehicle for a fair price and make the experience enjoyable. I purchased my new Telluride SX-Prestige over at Rick Case Kia Sunrise. I saved $5,000 compared to what Airport Kia wanted and purchased the exact same vehicle and they treated me like a king. More

Just finished a service call at KIA Airport. I purchased it two years ago. As the Optima had only 3000 miles, I expected few problems if any with the car. However, I failed to consider some prob I purchased it two years ago. As the Optima had only 3000 miles, I expected few problems if any with the car. However, I failed to consider some problems other than mechanical issues. First only one key was provided once the sale was made. The dealership offered to refer me to a key maker who charged an additional $100.00+ for a new key. There was no tool in the car to unlock the wheel hubs. The flat repair kit was broken and useless. A fact I found only after searching for the wheel hub key. These last two issues would have caused untold problems if a flat had occurred during my one year+ of driving this car. I cannot imagine any vehicle checks had occurred prior to purchase. Let the buyer beware seems to be their motto. More

Worst buying experience ever thanks to sales manager Leonard - who now qualifies for the Triple A award for poor customer service: " Arrogant, Angry, Argumentative" BTY Leonard - the top selling v Leonard - who now qualifies for the Triple A award for poor customer service: " Arrogant, Angry, Argumentative" BTY Leonard - the top selling vehicle in the USA is the Ford F-150 Try to get your facts straight next time And top selling SUV = Toyota RAV4 - Telluride? Sorry - check your facts More

This is from Dec 2020 but never got posted but it is never too late - here ya go....Go in with both eyes wide open and keep your hands on your wallet at all times and do not - REPEAT DO NOT SIGN ANYTHI never too late - here ya go....Go in with both eyes wide open and keep your hands on your wallet at all times and do not - REPEAT DO NOT SIGN ANYTHING until it's time to execute the sales contract. My wife and I went in to negotiate a deal on a Certified Preowned (CPO) Soul. Fail #1: Advertised as a CPO with Carfax stating it had been certified we were told that CPO costs an additional $450 to the advertised price. We wanted to the car so decided to pass on the CPO. We then started negotiating the price less the $450. They have a very bizarre negotiation process where they write the offer on paper and ask you to sign off on it where it is then run upstairs to "the manager" for approval (DO NOT sign this!! I swear they Altered it!). We finally agreed on a price and then decided to leave $3k and finance the balance. Fail #2: First off I am an idiot for signing it but they asked me to sign a non refundable deposit agreement with zero wiggle room. Against my better judgement I signed it and left. It was the deal I wanted and I wanted the car. I did kick myself after I left and awoke in a cold sweat thinking that i did a really bad thing by signing it. I left with a handshake deal (no sales contract, nothing with the price in writing whatsoever) and the non-refundable slip I signed - that's it. See the image I uploaded. Fail #3: The next day I called to see when I could pick up the car. I was told a price $450 higher than what was agreed upon. A misunderstanding I was told. Both my wife and I had the same misunderstanding I guess. At that point not being happy with the misunderstanding I said I no longer wanted the car. Fail # 4: The salesman then said he was switching me to the manager at which point I asked, "why so he could throw the non-refundable deposit in my face?" He was evasive to that question and it was at that point I knew that the non-refundable deposit was going to be thrown in my face and boy was I right!! The manager was nasty right out of the gate and basically said he has my non refundable deposit of $3k and that I could go scratch. He was aggressive and nasty and flatly refused to return my deposit saying that they have lawyers that crafted the agreement and that I would lose in court. This convo took place less than 24-hours after the deal from xxxx so it wasn't like I dragged it out for a week. And you need to steal my $3k, in damages because I hindered your ability to sell the car, really??? I negotiated on a Sunday at 3:00 p.m. and called Monday a 9:00 a.m.!!!! Rather than getting caught up in a legal battle I agreed to buy the car. Further research indicates that they took a non-refundable deposit illegally under Florida Statute 501.976(10) since they never provided and I never signed a sales contract. I may just go to the state AG with this. So there you have my buying experience. As I said,, go to yelp and sort reviews by newest first. I wish I did cuz the Google reviews are very misleading. If you still go there after reading this and yelp reviews I give you this advice: 1. Do not sign any offers while negotiating. They will Dr them like a Pennsylvania presidential mail in ballot. 2. DO NOT sign a non-refundable deposit agreement. If you do, do not be an idiot like me and give them $3k. 3. Be aware that they will try to tack on $450 to a CPO car even though this is not disclosed in their ad. #4. Do not leave without the Out the Door sales price in writing. And lastly, not mentioned in my review, they have a very high document processing fee so add $700 to the price of the car. That I knew going in but you may not. This dealer takes the term buyer beware a new level. More

This review is almost a continuance from one left on August 20, 2022. It certainly was not the end of the saga. After purchasing our 2023 Black Sportage and taking it home, long story short, my husband August 20, 2022. It certainly was not the end of the saga. After purchasing our 2023 Black Sportage and taking it home, long story short, my husband decided he wanted to get the white color. So off we went the next day to change the car, and once again, we were lucky this time to meet Jamie Martinez. He made the process of a do-over, assuring us that everything would be ok and that he would take care of everything. I am beginning to think this dealership is more family oriented in doing business than most and that, yes, I think more than luck; they are just hiring the right people. Thanks again, Jamie, and oh yes, thanks again to Chris Freeman for the easy flow and help! More