Airport Kia

Service is quick and straightforward, service advisors are super friendly and helpful, only had one problem when they incorrectly swapped my battery but they made sure to rectify the situation. All the st are super friendly and helpful, only had one problem when they incorrectly swapped my battery but they made sure to rectify the situation. All the staff are very nice and helpful, will always be my preferred service location. More

It seems like since I didn't purchase my car from them that their service department doesn't need to provide any customer service. Over the course of several visits, I couldn't get them to help me wit that their service department doesn't need to provide any customer service. Over the course of several visits, I couldn't get them to help me with the radio, wires hanging by the pedals, or my key fob. Thanks for nothing. This place sucks. More

Sheila is wonderful to deal with. Professional and pleasant . Knows what is needed for the car. Professional and pleasant . Knows what is needed for the car. More

reached out 3 x to schedule service over 24 hrs. gave them all the info they asked for. NEVER got back to me....3x. I went elsewhere gave them all the info they asked for. NEVER got back to me....3x. I went elsewhere More

Airport Kia can be proud of their Dealers! My wife I purchased two Kia Telluride My wife I purchased two Kia Telluride More

Exceptionally pleased with Dan and Lauren during our purchase process. KEEP THEM EMPLOYED. Everyone that the wife and I were involved with were very thorough and we’re aimed to please.we purchased two T purchase process. KEEP THEM EMPLOYED. Everyone that the wife and I were involved with were very thorough and we’re aimed to please.we purchased two Telluride’s and love them. More

I.want to say that the service team at Airport Kia Naples FL is amazing. Sheila Beatrice Howe is the best from the first day I met her I knew she'd be a great person always be and the best in the service tea FL is amazing. Sheila Beatrice Howe is the best from the first day I met her I knew she'd be a great person always be and the best in the service team, she always help you whenever you need anything. Thank you for all hard work. Airport Kia has wonderful staff. More

I highly recommend Anthony in sales, he is very personable and a pleasure to work with. However, I have to consider the whole experience and that's where a lower rating comes in. We bought a certif personable and a pleasure to work with. However, I have to consider the whole experience and that's where a lower rating comes in. We bought a certified vehicle. We took the "certification" as the assurance that everything worked and was inspected on the vehicle. In fact I did say to the finance guy Chris that we did not even have a chance to test and make sure all the buttons worked on the vehicle yet, and he assured us that that's what the 165 point certification inspection was for. It was the first time we ever bought a certified vehicle so we put our trust in the certified inspection. I even asked if we could see the report as to what was on it; again we were told we didn't need to, and the question kinda got skirted over with the signing of the paper work. What kind of protocols are being followed when a buyer cannot even view the inspection report? It's a report that the Buyer pays $499.00 for and I'm not even allowed to look at it? Why not? I went looking online afterwards for the 165 inspection sheet posted from another dealer. I noticed number (145) Jack, Jack handle and lug nuts present. Hum, then why did we have to drive back the next day to pick up the lug nut remover as ours was missing? So, again is someone really doing the 165 Certified inspection or are they just saying that it was done? About 3-4 days later my husband was showing his boss our new vehicle as he has a driveway what set up higher; that's when the sidewall damage on one of the tires was noticed. It had a gouge in it (fairly deep to cause a safety concern). From a distance you can't even tell. It looks as though the tire had scraped up against a curb. I guess this was missed in the certification process by Kia? Number (143) all wheels match and are free of damage. So, a word of caution, if you buy a certified vehicle make sure to still inspect the vehicle yourself!! Someone has a report of the inspection on that vehicle and I'm sure it was signed off by the person who inspected it! So, is this going to even be addressed? Like what kind of protocols are they following when things like this slip through the cracks? We have not even made our first payment yet and we are already paying out money to replace a tire. What management ended up doing for us is replacing the tire at cost (??) for $300, but we found out later we really could have gotten the tire at Walmart for $200. Even that went a little screwy. I specifically asked for the same exact tire brand, size, and thread (like the other 3) Well, after they mount it, and on the way home I pull over at the store and I take a look at it again and notice it's not even the same tire! So, I call service before they close, they then acknowledge it's not the same tire. Well, it sure would have been nice to tell me that before as I know I could have got the matching tire elsewhere. However, Charlie in service rectified the situation by making sure they ordered the right tire and when it came in we went back and had it put on. Charlie remained nice and pleasant and seemed to really want to make it right for us. However, I was not overly impressed with how Kia Certification worked and obviously it failed us. I talked to the internet sales manager. He said that "Kia", not the dealership, certifies the vehicles. So, Kia would most likely say we had done the damage. Therefore, for Kia not having a better resolve / recourse for us in our circumstance I'd give them between 2-3 stars. Not all people lie or make up stories. In my opinion it was either human error that contributed to the damaged tire being overlooked during the inspection process, or the check list was not done. I told Lenard the (internet sales guy) I have 4 Kia's in the family. Two of them are my adult kids. One Kia we just passed down to my son, and he in-turn he just sold his Kia to his friend. So, do you see how just one sale makes a difference for many people? More

KIA Airport is our neighborhood Kia Dealership! We appreciate all they have done for us! Manny Ysaguirre is the Best in Service! My husband always sends me to Manny! Thank you, Airport Kia Bill We appreciate all they have done for us! Manny Ysaguirre is the Best in Service! My husband always sends me to Manny! Thank you, Airport Kia Bill & Terry Bond More