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Airport Chrysler Dodge Jeep RAM - Service Center
Orlando, FL
45 Reviews
45 Reviews of Airport Chrysler Dodge Jeep RAM - Service Center
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September 09, 2022
The level of service at this dealership is beyond horrifying. If I had the option it would be zero stars. Let's cut to the chase. I have a 2020 Wrangler Unlimited S with 21,000 miles. I also have horrifying. If I had the option it would be zero stars. Let's cut to the chase. I have a 2020 Wrangler Unlimited S with 21,000 miles. I also have what Jeep calls the "Jeep Wave" service which covers my oil changes and tire rotation. I have records of my maintenance which shows I have properly cared for this vehicle and have followed all manufacture service since the day I purchased the vehicle. On July 25, prior any issues, I brought the Jeep in to Airport CDJR and had it serviced under the "Jeep Wave" plan and routine tire rotation and oil change. When I left the dealership and got the vehicle onto the highway, it shook, rattled and sounded like and F-16. It was frightening to drive. I (stupid thought) thought perhaps the wheels needed to be balanced. I took the vehicle to a Wall-mart service center and they told me the wheels were balanced however the front and rear shocks were leaking and my two front tires were cupping. At my age, and possibly where I live prompted me to get a second opinion. I took the Jeep to Firestone (as my tires are Firestone Destinations) where they too told me that my front tires were cupping and that my front and rear shocks were leaking. Because I purchased the Jeep with the Firestone tires on the vehicle, they said any defects or issues would have to be dealt with with the dealership. Back to Airport CDJR. They had my car for 2 days only to be called to inform me that the parts needed to be ordered and that I could pick up the vehicle when the parts came in. In arriving and picking up the vehicle the nice lady behind the payment counter hand me the invoice. It stated that "customers complaint of leaking shock absorbers was only noticed in the front and the rears will not be covered under warranty". In addition it stated, "Two front tires need to be replaced and cupping was identified and was caused by improper maintenance of regular tire rotation by customer". I immediately asked to speak to the service manager. The service manager, RANDY MCALPIN, walked in and asked me what my problem was (nice introduction). I asked him to explain the invoice and stated "I didn't properly maintain the vehicle as suggested by Chrysler and that 'as a courtesy' they were going to replace the two front shock absorbers. I said to him that was incorrect and that I have followed the manufacture suggested maintenance and that the Jeep only had 21,000 miles on it and the issue happened only after my last visit. I told him he can check the system. He looks at the asst. service manager, SEAN, and says "look him up". He then proceeds to tel me I only have had the vehicle serviced "once". I stated I had it serviced with oil/tire rotation at 3,926 miles at Key West Chrysler Dodge Jeep Ram on March 26, 2021 and again at Napleton's South Orland Chrysler Jeep Dodge on August 19, 2021 with 9,181 miles and again on March 12, 2022 at Airport Dodge at 15, 617miles and finally at Airport Dodge again on July 25, 2022. He proceeds to tell me if I don't have receipts then he doesn't care. I asked him at this point if he was calling me a "liar" and I went further to say the reason why I was at Airport Chrysler Dodge Jeep Ram in the first place was because the people over at Napleton kept me there 13 hours for an oil change and would never go back to them! He said, "apparently it's you that has the issue" I exclaimed, "How dare you sir!" RANDY MCALPIN, then told me to get the "F" out of his service area. Not for nothing I called Chrysler and filed a complaint. I also filed a complaint to RANDY MCALPIN, JACKIE TRUCKSESS AND SCOTT (the GM) and was contacted by Jackie last Saturday, August 27th and explained to her what had happened and what I "wanted" from Airport Chrysler Dodge Jeep Ram. I said all I wanted was to inform upper management the way RANDY MCALPIN treats and speaks to his customers is out of line and someone who should not be representing Airport. I said for the treatment alone I should be compensated in one way or another. I don't know...maybe offer something????? I asked that RANDY MCALPIN be reprimand and because of his poor egregious behavior that perhaps replace my two front tires that only had 21,000 mile on it and I did properly maintain my vehicle and that I did not like being called a liar (I'm a retired Federal Officer) nor to be told at 53 years of age to get the "F" out of "my service area". It is about principle. Jackie told me she'd call me back later that day after she spoke with SCOTT. Crickets......never called. Chrysler corporate told me it was in the dealers hand whether or not they want to replace my shocks or tires. I FINALLY reached out to Jackie on September 9, only to be asked "what are you looking for?" HOW ABOUT A CALL BACK? How about feed back from the GM after his service manager's behavior? How about a freakin' BONE!?!? I will never purchase a Chrysler product again. More
by wranglerguy
Employees Worked With
RANDY MCALPIN SCOTT MCALPIN
October 09, 2021
I didn't have a great first experience with the service department, but decided to give them another chance -- that was a mistake and I will not be back. I scheduled a 2 year / 20K mile appointment for department, but decided to give them another chance -- that was a mistake and I will not be back. I scheduled a 2 year / 20K mile appointment for my 2019 Jeep Cherokee online over a week ahead of time and included 2 concerns that I wanted addressed: an issue with the screen spontaneously rebooting and an odd drainage sound during heavy rains. Starting 4 days ago, I received at least one call a day and one text a day asking me to confirm my appointment, which I did every time. When I arrived, the service team acted as if they didn't know I was coming in even though I was assigned to an advisor when I made my appointment. When she read the issues I'd included when I made the appointment, she told me they only have 2 technicians working today and they weren't prepared to address the screen issue unless it was a simple software update. And the person who could address the sunroof drainage issue only comes in on Tuesdays -- today is Saturday. None of this was noted on the website, I was not made aware of this during the 6+ times the dealership confirmed my appointment. I decided to have the 2 year service (oil & filter change) done anyway as I wanted to test drive a Wrangler. I came back to the service department after over an hour to learn that they hadn't brought my car in for service yet and it would be another hour and a half. Maybe that's my fault for not asking for an ETA from the beginning, but considering I had an appointment for service and only needed an oil / filter change, I think 2 1/2 hours is far too long to wait. And they had no shuttle service even though that was offered on their website. I decided to take my business elsewhere. I wanted to purchase some accessories for my Cherokee and plan to purchase a Wrangler in addition to my Cherokee in the near future. I won't be returning to Airport CDJR. I understand good employees are hard to find these days and lots of places are understaffed. But including driving time, I lost a precious 3 hours our of my Saturday and still need my vehicle serviced. Stay away unless you have lots of time to waste. More
by LuckiDucky
Employees Worked With
Melissa
September 13, 2021
I am beyond disappointed in this dealership. I bought a brand new 2500 Ram less than a year ago. I have been stranded 4 times now due to the battery not keeping a charge so I purchased a jump box. I called brand new 2500 Ram less than a year ago. I have been stranded 4 times now due to the battery not keeping a charge so I purchased a jump box. I called to get it in for a diagnosis and was told they will need to perform the diagnosis before they can get me a rental car as they do not have any loaner cars. This could take a while so if I need to get to work or whatever I will have to come out of my pocket for transportation. Very unprofessional in my opinion. I will not recommend this dealership to ant of my friends or family. More
by collier32
Employees Worked With
NA
July 27, 2021
Bought my Durango 4 month ago; I gave them 5 stars....The service department on the other hand...horrible.. 1 to 2 hr wait for oil change? On a scheduled appointment!.. I also asked Quote " the Servive agent service department on the other hand...horrible.. 1 to 2 hr wait for oil change? On a scheduled appointment!.. I also asked Quote " the Servive agents" about adding tow hitch to my Durango, and no one could give me an answer..just terrible ... didn't bother to look it up, give me information on weight info ect...needless to say... I left ... More
by Easybiker1
Employees Worked With
CANT EVEN REMEMBER
April 02, 2021
Took my ram to have the oil changed and refused the coupon I had and I needed the tires rotated and balanced they couldn't even balance the tires properly, I had to take it else where to get the tires coupon I had and I needed the tires rotated and balanced they couldn't even balance the tires properly, I had to take it else where to get the tires balanced correctly . "I defentley "will not go back" to that dealer More
by Sophia
Employees Worked With
don't know
December 23, 2020
This dealership does not honor coupons and will fight you on the fine print in their coupons. I’ve never experienced such horrible customer service at a dealer before, and I will never be going to this deale on the fine print in their coupons. I’ve never experienced such horrible customer service at a dealer before, and I will never be going to this dealership again. More
by Matthew
Employees Worked With
Karibe Moses
November 21, 2020
We have purchase our last three cars from them but no more. Absolutely horrendous customer service. I called previous day and spoke with Kareem in the service department. He told be I could just bring my more. Absolutely horrendous customer service. I called previous day and spoke with Kareem in the service department. He told be I could just bring my dead battery in as the car only has 21000 miles on it and would not hold a charge so it is under warranty. The next day my wife goes with the battery and say that they need the entire car and we need to get the car towed. They then call Kareem and he says it was a misunderstanding and admits he said it but they still would not replace the battery and required us to get the car towed to them so they can replace the battery. More
by Nageljordan
Employees Worked With
kareem
October 07, 2020
Came in with a flat tire the manager Mr Mosses called me a damsel in distress then proceeded to tell me to learn from my mistakes because I drove to the dealership on a flat... Then Quoted me two tires and a damsel in distress then proceeded to tell me to learn from my mistakes because I drove to the dealership on a flat... Then Quoted me two tires and oil change almost 500 this place is a rip off and needs to hire more Professional people PERIODT More
by Butter
Employees Worked With
Mosses
April 24, 2020
bought a new ram 1500 today and the cleaning was not what I would concerned good. The door jams where not cleaned, still had a lot of leaves under the hood, the bed of the truck and the inside of the doors I would concerned good. The door jams where not cleaned, still had a lot of leaves under the hood, the bed of the truck and the inside of the doors where not very clean. I would not recommend your detail department. More
by meacsbma
Employees Worked With
Detail department
March 06, 2020
Buying a car here is the normal experience. When it comes to service on the car don’t waist your time here. I wouldn’t recommend this place. They treat you didn’t make an appointment and tell you to get some to service on the car don’t waist your time here. I wouldn’t recommend this place. They treat you didn’t make an appointment and tell you to get something fixed will take 2 to 3 hours. What a waist of time. This has happened a few times and even got sent away saying it’s easier for them to get it fixed at another Jeep Dealership even though you got it from them. I’ve only gotten one good service employee and haven’t seen him since. If you are getting your car fixed under warranty do t come here and for recalls don’t waist your time. More
by Soupman
Employees Worked With
N/A
