Airport Chrysler Dodge Jeep RAM - Service Center

Second time in four years attempting to go there. First time was to buy a truck, the experience was so special, your salesman was an absolute arrogant human that was trying to multitask as I was tryi First time was to buy a truck, the experience was so special, your salesman was an absolute arrogant human that was trying to multitask as I was trying to buy a truck, I left abd drove to Ocala where Thomas sold me an amazing truck within a few hrs. Second time was just now. Listen not everyone works in a car dealership, and information is power. If I give you an answer that isn't satisfactory hiw about you try and explain for some of the rest that don't work everyday in a car dealership. And the lady behind the counter today you should be ashamed of yourself. More

I ordered a $1700 rack and pinion online Order # 8451. The wrong part was sent and on top of it I received a USED PART when it was suppose to be new. Management has decided there is nothing they can do ab The wrong part was sent and on top of it I received a USED PART when it was suppose to be new. Management has decided there is nothing they can do about it and I am stuck with the part. If this company decides to actually help me fix this problem I will remove this review. We will see......., More

Watch yourself at service department they removed personal property from my jeep and told me general manager would get back to me in a few days?? personal property from my jeep and told me general manager would get back to me in a few days?? More

Call to have 60k mile inspection and maintenance accomplished. Mike told me that Jeep recommends.that transfer case oil (at 60k) and differential oil (at 40k) needs to be changed. I asked where in accomplished. Mike told me that Jeep recommends.that transfer case oil (at 60k) and differential oil (at 40k) needs to be changed. I asked where in the owners manual it tells me that and he couldn’t tell me. He just said it’s what pops up on his screen and it’s recommended by Jeep. Looking at my owners manual maintenance section, those items only required inspections. There are some conditions that required these oils to be changed, but he never asked to see if I met those items, which I didn’t. More

I bought my Ram here about a year ago. The Service department has been the best one I’ve experienced at a dealership. Julymar Colon has handled the service repairs and is exceptional at The Service department has been the best one I’ve experienced at a dealership. Julymar Colon has handled the service repairs and is exceptional at her job. She coordinated a repair on my truck on her day off. I appreciate her hard work and professionalism. More

Service department is terrible. I needed an oil change and when I called to schedule an appointment the service advisor said they have an express lane and to just come in. I came in I needed an oil change and when I called to schedule an appointment the service advisor said they have an express lane and to just come in. I came in two hours before they closed and they were acting like I was an inconvenience to them. They said they would change the oil, rotate the tires and change the fuel filters. I waited two hours and they came and said it was done. When I paid I found out they had only done the oil change because I came in so late. He tried to tell me it takes a hour and a half just to change oil. He then told me to call back and make an appointment to get the other items done, which is what I tried to do in the first place. If you like rude people who do not care about customers, then this is the place to go. More

On 10/28 I had an appointment at 1045am for service on my Jeep with advisor Karibe. I dropped my vehicle off at 8am to allow for time and convenience for myself and service department. I was scheduled for an Jeep with advisor Karibe. I dropped my vehicle off at 8am to allow for time and convenience for myself and service department. I was scheduled for an oil change, check voltage, and see if anything can be found wrong with suspension. I dropped Jeep off with the top off which it’s a Jeep and didn’t think that would be an issue. The voltage check and oil change was completed and vehicle was moved to outside parking lot. First off I wasn’t called to approve the diagnostics for the suspension nor called that the Jeep was ready for pick up. I finally called at 4pm wondering what’s taking so long and during that call I was told they approval to look at suspension. At this I cancelled that part. Now here’s the kicker. I get to my Jeep and there was so much water in it. I reached out to service advisor about my concern and was told they didn’t notice the top was off and that they are not responsible and can’t accommodate. First off it could’ve been avoided if I was called when it done. Second, the care of my vehicle isn’t your responsibility worries me. Third, was told by service advisor that a manager would call me the following Monday. Still waiting. Sure manager has no idea. This dealer has serviced my Challenger, my Grand Cherokee and my Jeep and now I may have to look elsewhere. If any of your employees dropped their car off at my house to take care of it, that is exactly what I would do. I wouldn’t tell your employee sorry I didn’t put your top up because that’s how you delivered it. I would do whatever is in my power to ensure your vehicle is in the best care. More

i been a loyal customer with the Service DEPT. but recently they repaired the sliding passenger door they scratch the door, they tried to buff it up with no luck. service was done in March. bottom but recently they repaired the sliding passenger door they scratch the door, they tried to buff it up with no luck. service was done in March. bottom line is Randy the service Manager SAID SORRY THERE IS NOTHING HE CAN DO......... More

This should be a zero star rating. Do not use this dealership for any vehicle service. I've never been treated so poorly and unprofessionally by a car dealership in my lifetime and h Do not use this dealership for any vehicle service. I've never been treated so poorly and unprofessionally by a car dealership in my lifetime and hope nobody else will have to endure the same. Our 2017 Pacifica has what is a known problem of corrosion on the edge of the hood (google 2017 Pacifica hood corrosion for details). Unfortunately, we continually attempted to have this remediated during the pandemic but were being given the runaround, which at the time I could sympathize with. Finally, after about a year (Fall of 2021), the dealership was able to receive approval for the repair after taking digital photos and sending them to corporate and the next step was to schedule with the body shop. After many more months and multiple instances of being given the runaround, I finally found somebody willing to listen and assist. Unfortunately, in the time this all took, our van of course was no longer under warranty. After additional no callbacks I was escalated to someone at the dealership who was at least willing to assist and return my phone calls. This all resulted in scheduling an appointment with the regional area manager Wanda Cunningham. This person should not have a job that involves speaking to customers. Period. The end result is, they took new photos and she zoomed in to show me that it was all caused by stone chips! Apparently stones hitting the hood caused the paint to bubble on 8 different locations along the edge of the hood and on basically every other 2017 Pacifica ever sold. Long story short, the dealers incompetence led to running outside of the warranty window and Chryslers incompetence led to the problem that was already approved no longer being approved. My only mistake was trusting this dealership as I was continually assured it would all be good as it was already "approved". Even still, the condescending way I was treated was absolutely unbelievable and as a result they lost a loyal customer. More