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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.4
483 Reviews

483 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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February 26, 2025

Richard was very professional and a pleasure to work with. Have 6 vehicles through Air Park and will continue. More

by stevestanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hrabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for your feedback, Steve! We're thrilled to hear you had a great experience with Richard. It's fantastic to have you as a loyal customer with six vehicles. We look forward to continuing to serve you!

February 26, 2025

Great experience with Richard Small. He went above and beyond and was a pleasure to work with. More

by REBSONGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Small
Feb 27, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic feedback! We're thrilled to hear about your great experience with Richard. Our team always aims to go above and beyond, and it’s wonderful to see that reflected in your review. We appreciate your support!

February 26, 2025

All issues addressed. Technician did not communicate with service advisor properly and as a result service was not completed on time. More

by matt417
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Kenney
Feb 27, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the great rating, Matt! We appreciate your feedback and are sorry to hear about the communication hiccup. We're continuously working to improve our processes to ensure timely service. Your experience helps us grow, and we hope to serve you even better next time!

February 25, 2025

My experience was 100% great from drop off through pick up. My Service Advisor, Malcolm, did a great job and kept me informed all the way throughout the process. I appreciated his diligence, especially whe More

by muenster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: Malcolm
Feb 26, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We’re thrilled to hear about your fantastic experience! Malcolm is truly dedicated to providing top-notch service, and it's great to know he kept you informed throughout. Thank you for recommending us; we look forward to serving you again!

February 23, 2025

I have had excellent service and service advicers for the past 11 years. My only complaint is the horrendous charge added to use my credit card. Had I known, I would have paid by check. And for this, I w More

by NPROUTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Otero
Feb 25, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We truly appreciate your loyalty over the past 11 years and are glad to hear you've had excellent service with us. Regarding the credit card fee, we always try our best to communicate this charge beforehand, as it helps cover the costs of processing credit card transactions. We understand that this might have come as a surprise, and we sincerely apologize if it wasn't made clear to you at the time. We do offer alternative payment methods, such as checks, that do not incur this additional fee. We value your business and would love to continue serving you in the future. If you'd like to discuss this further, please don't hesitate to contact Jim Cole, Service Manager, at 480-607-8580.

February 22, 2025

Friendly people, great service and a pleasure doing business with them! I would definitely recommend them to anyone looking for a new vehicle. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hrabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
Feb 24, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic review, Bob! We're thrilled to hear you had a great experience with our team. Your recommendation means a lot to us, and we look forward to helping more customers find their perfect vehicle!

February 19, 2025

They had my car for over a month. They refused to give me a rental, even though there was a staircase that was established to replace what we're obviously manufacturers defects., whe More

by naji.alkateeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hrabe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly A
Feb 20, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

We understand how frustrating it must have been to be without your vehicle for such an extended period and to face challenges in getting the necessary repairs addressed. It’s concerning to hear about the alignment issue after the differential replacement, as well as the difficulties you encountered in reaching our team. We would appreciate the opportunity to review your situation further and discuss how we can assist. Please reach out to Jim Cole, Service Manager, at 480-607-8580 at your earliest convenience.

February 17, 2025

People are very responsive. Service was as it should be. In particular John Otero is a top shelf advisor. More

by gerrymckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Otero
Feb 18, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic feedback, Gerry! We're thrilled to hear you had a great experience and that John made a positive impression. Our team is dedicated to providing top-notch service, and your support means a lot to us!

February 16, 2025

Kyle Heckathorn Service Adviser provides superior service. Car service was completed in a prompt fashion More

by Joe Herlihy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Heckathorn
Feb 17, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your kind words! We're thrilled to hear that Kyle provided you with excellent service and that your car service was completed promptly. We appreciate your feedback and look forward to serving you again in the future!

February 15, 2025

Everything completed satisfactorily, excellent knowledge and support from the advisor, was kept informed of progress and billing to my extended warranty was hassle free. More

by rahnpitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hrabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your thoughtful review! We're glad to hear that everything was completed to your satisfaction and that our advisor provided excellent knowledge and support. It's great to know you were kept informed throughout the process and that billing to your extended warranty was hassle-free. We appreciate your feedback and look forward to assisting you again in the future!

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