Airpark Chrysler Jeep Dodge RAM - Service Center

John has been our service adviser since we moved to Scottsdale and has always given us accurate advise and counselling. The waiting area is comfortable and the complimentary coffee is great. We reall Scottsdale and has always given us accurate advise and counselling. The waiting area is comfortable and the complimentary coffee is great. We really appreciate getting our van washed after each service. More

I've complained on almost every visit since 24K about steering wobble at certain speeds. Each time I'm told it is my torn up tire treds (but tred depth still good) and despite being balanced I just need steering wobble at certain speeds. Each time I'm told it is my torn up tire treds (but tred depth still good) and despite being balanced I just need to live with it or get new tires. When I brought it in for my 36K (which is also when my manufacturer warranty was set to expire), I complained about the problem again and how it seems to be getting worse, and got same type of answer answer again. Since that service the problem has continued to get progressively worse -- to the point where I no longer felt safe. I just brought it in again for my 39K service and I told the service technician (Michael Calu), who I have not worked with before, about my problem and if we can try spin balancing the tires again and see if we can determine if it is just one tire or multiple and put the worse one on my spare. He said he would take a look at it with tech and review what he finds with me. Later, I was quite surprised to be told that my problem is my Steering Dampener Bracket. While it is nice to know the problem finally, my problem is that I have complained about this for a long time, but only once my warranty ended does someone actually "figure it out"...and now because I am out of warranty, and because I did not buy the correct after warranty plan, I am out of luck. So the repair cost me over $250 for something I am convinced has been a problem for quite awhile. Despite making my case with Michael and him seeing my service history of this complaint, and despite his going to Maureen on my behalf, and despite the story told to me how Maureen went to Chrysler to ask for the item to be warrantied on my behalf, I still got no satisfaction and had to eat the expense myself. This feels like warranty games to me and I am quite disatisfied in both how long it took to find this problem by your staff, and how it was handled in relation to warranty. I've been to Jeep Review.com and found this steering wobble problem is a VERY WELL KNOWN problem with Jeep Wranglers. To be clear though, I have no problem with Michael himself, just the news he had to give me. I have been a strong advocate of my Jeep with others and have talked about how great I thought it was and how much I love it...and I have several friends looking to buy one now...but you can rest assured that I will also share with them this whole steering dampner bracket and the warranty games it feels like were played on my by Airpark. More

Roger was extremely helpful with getting my car serviced and having the service department figure out what was wrong with the brakes! Thank you! He was extremely accomodating and had everything done in a ti and having the service department figure out what was wrong with the brakes! Thank you! He was extremely accomodating and had everything done in a timely manner and even got me to and from the dealership so that my van could be serviced. He has been great to work with since I moved here from Florida. I certainly didn't get that kind of service there. Thank you once again!! More

My service advisor, Paul Guthart is always friendly and fair. I can see that he likes to build a good relationship with his clientele. I appreciate your courtesy van service as well. The service shop is fair. I can see that he likes to build a good relationship with his clientele. I appreciate your courtesy van service as well. The service shop is always on time and is thorough. I would recommend the dealership to anyone. More

Car was 200 miles out of warrantee, and it was leaking oil in the front end. Since this is my second leased Chrysler 300 in 6 years I had hoped that it would still be 100% covered. Unfortunately I still oil in the front end. Since this is my second leased Chrysler 300 in 6 years I had hoped that it would still be 100% covered. Unfortunately I still had to pay $100. Is this what is referred to as planned obsolesence? Now I'll have to think twice before I lease another 300. I believe that the service advisor was as helpful as he could be , given the circumstances. More

I have been coming to Airpark since I returned to the Valley 4 years ago. When I first visited I met John and immediatly felt he truly cared about me the customer as well as my car. He, as well as Mauree Valley 4 years ago. When I first visited I met John and immediatly felt he truly cared about me the customer as well as my car. He, as well as Maureen Working, are the reason I have held on to this car knowing it would always "get me there" no matter how far away "there" was. I was particularly happy that John suggested I extend my warranty for an additional 2 years as it was at its end of a 7 year run. Although I have encountered a few repair issues John and Dave, your mechanic, were always able to make the repairs so that I still felt comfortable driving my car. Although my car is is at a relative low milage level, I suspect I will selll it at the end of my warranty period and given "my team" is still in place I would consider another Jeep Grand Cherokee. Barry Bingham More

the service was great!! I liked their waiting area it was comfy and the coffee... i liked the little summery about what needed to be done with the truck...and they took the time to explain characteristics ab comfy and the coffee... i liked the little summery about what needed to be done with the truck...and they took the time to explain characteristics about my truck and how to drive it! thanks I'll be back soon! More

John does a a great job. Nothing to do with John but as I drove home I checked the tire pressure and found that the two tires on the griver's side were at 41 psi, the passenger side rear was at 44 and the fr drove home I checked the tire pressure and found that the two tires on the griver's side were at 41 psi, the passenger side rear was at 44 and the front passenger side was 39 as I recall. By the time I got home I was getting an audible signal to check tire pressure. I corrected the issue myself (easy fix but a bad way to send a customer away). More

Only had an oil and filter change, but the level of business doesn't seem to effect the level of customer service. It was outstanding. Many places look at this type of work as an inconvenience. Not so business doesn't seem to effect the level of customer service. It was outstanding. Many places look at this type of work as an inconvenience. Not so at Airpark. Super friendly, professional and highly recommended. More

Service has been frustrating so far. I have on 2 occasions used the online service request form and both times it has failed. I have received confirmation of my request, so I know I filled the form occasions used the online service request form and both times it has failed. I have received confirmation of my request, so I know I filled the forms out right. I drive from Tucson to Phoenix to get the service done because I was really impressed with the sales portion of the dealership during the purchase of my vehicle. This usually results in a hotel stay for one night. The 1st service appointment, when I showed up I was told they couldn't find my reservation in the system. I was at the dealership at 7A to drop it off and it needed service to include re-torque of the suspension lift kit. I was told it should be done around 12N. I showed up at the dealer around 2P and was told they didn't know if it had been done the mechanic had already gone for the day. They claimed it had been serviced and provided a complimentary service for the delay. I appreciated that very much and that prompted me to decide to try service there again. This time I made the online request 2 weeks in advance and received the confirmation email. I called on Monday before the Saturday service to confirm and was told I was not in the system. I was told they were booked Saturday, but they would fit me in anyway and I advised them I needed to get back to Tucson Saturday night so that is why I schedule early morning appointments on Saturday to give them enough time to service it. I dropped the Jeep off @ 7A and was asked what I wanted done. I was told my service manager was busy, so another service person took my request. I asked to have the oil changed, suspension re-torque, the freedom top adjusted and the tires rotated and balanced. The service person said with a condescending tone and said they would not balance them unless I knew I "threw a weight or the tires were cupping". After not hearing from the dealer all day I called at 3:45PM to check the status of the vehicle, knowing the dealer closed at 5P and I had to get back to Tucson. I was told they were still working on it and did not know if it would be done by closing time. I told them I needed it to get back to Tucson, and was told the service representative would call me back. He did and told me they were still adjusting the Freedom top for the squeak, but I should head down to the dealer because they close at 5P. When I arrived the service representative told me they worked on the top, but "its a Wrangler with a Freedom top and that's what they sound like". I said it just started making the noise and had not done it prior to this, he said "there's all kinds of stuff on the internet about it, that's they way they are". I find this highly unacceptable, if in fact they know about it why haven't they found a fix for it, and it has to be something that changes or wears over time since it didn't do it for 10 months prior to this time. If it would have rattled and squeaked like this when I was looking for a vehicle I wouldn't have bought it so there must be some solution. Overall a bad experience in the service area at this dealership. More