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Airpark Chrysler Jeep Dodge RAM - Service Center
Scottsdale, AZ
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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472 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center
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August 09, 2016
My experience with the Service department Brought my vehicle in for a broken track bar. I bought my Jeep from a dealer in Iowa with a lift on it already with 1500 miles on it (so basically br Brought my vehicle in for a broken track bar. I bought my Jeep from a dealer in Iowa with a lift on it already with 1500 miles on it (so basically brand new). I brought it in on a Monday. Tuesday Wednesday go by and no calls so I assume they are working on it. I call Thursday to check in on it and this is when I find out about the warranty issues. Service guy claims he tried to reach out to me but I have no missed calls or voicemails regarding this. They tell me since it was an aftermarket lift they couldn't fix it under warranty unless the dealer I purchased it from in Iowa would approve so i give them the number to call them on Friday. I'm not sure if they ever tried to call them becaqause I called to check in on Friday and was told I needed to do it. I call the Iowa Dealer on Friday and they tell me their warranty guy is out so they can't do anything until Monday and they would call me. Well they didn't, so I had to call them on Monday only to find out they had no idea who put the lift on and couldn't warranty it. Between that dealer (and yes they got a 1 star rating to) and Airpark my faith in Jeep dealerships is very low. Neither would warranty the fix even though my vehicle was still inside the 3yrs 36K. Ok so no warranty fix. When I call Airpark after finding this out and ask what it would cost to have it fixed I was told "give me an hour to price". Two hours go by so I just tell them, forget it, I'm coming to get my Jeep to take it someplace else. Mind you I've had a loaner car the entire time. I assumed it was just a courtesy vehicle but turns out it was a rental. So basically they didn't do any work on my jeep and I had to pay them $35/day for a rental ($280!!!). Really, you give me a the run around for a week and then make me pay for a rental car. Really!!! Also have you noticed how they never ask you to do surveys on your experience anymore? Wonder why. More
by Nesaz
Employees Worked With
Patrick Tank
July 06, 2016
Sales is OK but service sucks Took my Ram in for check engine light which I already knew was low oil pressure. By the way this has happened twice before and was "fixed" by another Took my Ram in for check engine light which I already knew was low oil pressure. By the way this has happened twice before and was "fixed" by another dealer. Couple hundred dollars later I pick it up and they advise "nothing wrong, oil pressure can go as low as 4psi". Short time later light returns and they advise "needs new air cleaner and wash out throttle body" That was accomplished for another couple hundred. Sounds like B.S. but I do it in order to maintain my engine warrantee. Guess what, within a week the check engine light comes on again. I call and ask if they can get guidance from the factory before a waste another trip since this is now the fourth time I've had it in for that fault. Service adviser says no, I have to bring it in again and leave it and if they need help they will call factory after a couple of days in the shop. Think there is any chance I will take it in? LOL More
by Michael H.
Employees Worked With
worked with a couple different advisors
February 04, 2016
Horrible service and extended warranty Our jeep has been in 4 times to fix some trim pieces. Only 1 was fixed. They said the rocker panel was replaced, lied. They not only didn't replace it Our jeep has been in 4 times to fix some trim pieces. Only 1 was fixed. They said the rocker panel was replaced, lied. They not only didn't replace it but it come back missing all the clips. Took back in and said it wasn't covered because a 50 lb little girl stepped on it. They will do and say anything to get out of fixing something. I was willing to fix myself if they would give me the parts. More
by Gcherroke
Employees Worked With
Tia
December 14, 2015
Worst service dept ever!! I don't have the time or energy to go into all of my experiences with Airpark's horrific service dept, but here's a summary. Plan on 2-4 visits per is I don't have the time or energy to go into all of my experiences with Airpark's horrific service dept, but here's a summary. Plan on 2-4 visits per issue, plan on no return calls from anyone, including the service director or the service manager. Perhaps the product is such a mess that they're burnt out dealing with all the Chrysler issues, but this dealer has the worst customer service ever. I called them with an emergency (fuel leak) and BethAnne couldn't be bothered to return my call. I finally reached her and she said I should bring the car in next Monday. My car stinks of gas inside and out and you want me to WAIT to bring it in? I can go on about this place, but please.....go elsewhere or better yet.... avoid Chrysler. Disaster!! More
by katier
Employees Worked With
BethAnne and Doyle previously
December 07, 2015
Worst Service ever Airpark claimed to have performed a service on My truck that according to another dealer I finally took it to, said he could not see any evidence that Airpark claimed to have performed a service on My truck that according to another dealer I finally took it to, said he could not see any evidence that service was performed. No proof from looking at it. On top of that they charged me close to twice as much as another dealer would have. AirPark has continuously provided, or better yet, not provided services they claimed to have performed. I took the truck back to them four times for the same problem before it was actually was fixed. And they claim they have a Master Technician with 26 years of experience. They supposedly changed the engine oil, which upon investigation was way over the maximum threshold of oil level suggested by the manufacturer. You decide if you want to take your car/truck to AirPark. More
by Very Unhappy customer
Employees Worked With
?
September 25, 2015
Awful Customer Service in Service Department I am a 15 year customer of this dealership and until now have been generally satisfied. It has now been 2 days and I am still waiting to get a call ba I am a 15 year customer of this dealership and until now have been generally satisfied. It has now been 2 days and I am still waiting to get a call back from Beth Ann, the service manager and Coye Pointer, the General Manager and no one calls back. Although the switch board answers the phone I getting the feeling they are about to go out of business as no one calls back. I was very specific that I wanted to schedule service but that doesn't seem to mean much ethos dealership. More
by jim50arl
Employees Worked With
Beth Ann; Coye Pointer
September 07, 2015
Service Scam I took my PT cruiser into this dealer as I noticed they were a five-star dealer. I was from out of town and didn't know anybody that could recommend I took my PT cruiser into this dealer as I noticed they were a five-star dealer. I was from out of town and didn't know anybody that could recommend a place. Took the vehicle in for a shaking on the front end. Left it for the day got a phone call back stating stating that there was $3300 in repairs required. I told him to put it back together and I'd be there to pick it up the guy said I still have to charge you for the labor. I said that's fine I ended up taking to a Good Year service center nearby that was recommended by a local shop that sells parts. I took it in the next morning. All that was required was the wheel nuts to be tightened on the front wheels! That was it ....they didn't even charge me for this service. For Airpark Chrysler to want $3300 to service the front end including motor mounts a complete rack assembly and ball joints was a total rip off! This estimate would've at least require them to take the front wheels off. IF they took them off they put them back on loosely. This was my first and last visit to Airpark Dodge More
by SSR440
Employees Worked With
Female service manager
September 06, 2015
gets the vehicle in and out within at least a day. exellent Great keep up the great work. One thing is that there would be a greeter that takes the customer to the waiting room and see if all is well at that po Great keep up the great work. One thing is that there would be a greeter that takes the customer to the waiting room and see if all is well at that point. I know this would be expensive . just a thought. you may sell items from your inside store. such as the weather mats touch up paint etc. More
by my van
Employees Worked With
Mike Daylon
September 02, 2015
Great Service!!! My experience bringing my 2015 Jeep into the shop was, to put it simply....GREAT!!! From the moment I arrived, it was the best service I have ever re My experience bringing my 2015 Jeep into the shop was, to put it simply....GREAT!!! From the moment I arrived, it was the best service I have ever received from any dealership. Mike Doyon was great to work with. I will definitely request him again. More
by Bob's Jeep
Employees Worked With
Mike Doyon
September 01, 2015
Waiting 7 hours to hear back on diagnostic I dropped my truck off for an 8 am appointment at Airpark RAM, it is now 3:45 pm and I have not heard back from my advisor. Left 4 messages for her an I dropped my truck off for an 8 am appointment at Airpark RAM, it is now 3:45 pm and I have not heard back from my advisor. Left 4 messages for her and one for the service manager and no return call. I was told that the procedure may take up to 2 hours, now I have sacrificed my work day since I do not have a vehicle. More
by wildcathao
Employees Worked With
Tia Murphy
