Airpark Chrysler Jeep Dodge RAM - Service Center

Best service ever ! I took my 2015 town and country because I had a problem with my air conditioner . Leon Marquez went above and beyond for us. He dealt with mpp fo I took my 2015 town and country because I had a problem with my air conditioner . Leon Marquez went above and beyond for us. He dealt with mpp for us ( extended warranty place) he handled everything from getting my rental covered to getting the part that was needed covered. We will not go anywhere else . Thanks again Leon. You are awesome. And my air conditioner works perfectly :) More

Excellent Bob Phillips was a wonderful service rep. Worked on several recalls, water leaks and a stubborn exhaust vibration. Added in a synthetic oil change a Bob Phillips was a wonderful service rep. Worked on several recalls, water leaks and a stubborn exhaust vibration. Added in a synthetic oil change and accomplished all this in two days, Provided transportation to and from home at no charge and did a real nice job explaining how the new shifting mechanism safety addition worked. I will return to Airpark Jeep and seek Bob's help when and if needed. JR More

Jeep Service They had my Jeep Grand Cherokee for 16 days untouched in their service department as they were waiting for approval from Chrysler Corporate to fix a t They had my Jeep Grand Cherokee for 16 days untouched in their service department as they were waiting for approval from Chrysler Corporate to fix a transmission problem that should be under warranty !! After 16 days having me in a rental (they have no loaners) my rental bill was $600+ and they denied paying it when they were the ones that took 16 days to provide me with the determination that the trans work was not covered under warranty. They were the ones who took me to Enterprise and told me I had to have a Dodge product for a rental. The service is horrible, the service department is chaotic. How could it possibly take 16 days to determine whether the trans issue was covered under the warranty. Total incompetence and lack of respect and consideration for their customers. After 16 days and an email to the General Manager, Service Director and Service Manager within two hours I get an email stating that the trans would not be covered or my $600+ rental. They have no concern or consideration for customers who have purchased there. Screw you as much as they can is the motto at this dealership...screw you on the purchase, attempt to screw you on the financing and screw you on the service. Stay away from this place they have no soul or ethics it' all about profit and incentives for management !! More

Always good service Derrick is awesome and always takes good care of me. He makes the process seamless and makes you feel like family. Everyone there seems to be friendl Derrick is awesome and always takes good care of me. He makes the process seamless and makes you feel like family. Everyone there seems to be friendly. More

An electrical issue quick fix My service person George has amazing customer service. I was having a hard time finding the time to fix my car and taking care of my toddler in the sa My service person George has amazing customer service. I was having a hard time finding the time to fix my car and taking care of my toddler in the same day, and he kept me well informed and truly helped to make sure I was able to schedule getting my vehicle fixed and within the time frame that he promised. More

Great customer service My service advisor John was extremely helpful and kept me informed on what was going on with my car. I wouldn't go anywhere else! My service advisor John was extremely helpful and kept me informed on what was going on with my car. I wouldn't go anywhere else! More

Warranty Work and Inspection/Diagnostic Easy to schedule, no cars to loan, no uber service offered, was there to get a dealer quote on various items and have exhaust manifold/leak repaired. Easy to schedule, no cars to loan, no uber service offered, was there to get a dealer quote on various items and have exhaust manifold/leak repaired. This was clearly a warranty item! Service pro originally told me it would cost over $500...which fet kike a fishing expedition to be quite honest. The part of the warranty that covered it was “found” after I stated this is a known problem, part of the powertrain, and within the manufacturer’s mileage limit. A little skeptical about going back for other warranty work...and would recommend to others who know how and what queztikns to ask...but not to a novice vehicle owner. I also have an issue with ANYBODY coaching high scores on satisfaction surveys...a practice that I believe should be discontinued... The service was good, they fixed the problem, gave me a quote for other items, but did nothing I would exclaim as above average. More

a great experience This dealer provides an overall very pleasant experience for service. Great waiting area, frequent status updates and friendly service. Work was diagn This dealer provides an overall very pleasant experience for service. Great waiting area, frequent status updates and friendly service. Work was diagnosed and repaired in reasonable time. More

Airbag Recall Setup appointment w/Bob in service, Tech & Bob could not have been nicer. Will definitely do business again here. Bob took me to the Express Lane Mg Setup appointment w/Bob in service, Tech & Bob could not have been nicer. Will definitely do business again here. Bob took me to the Express Lane Mgr for introduction for future needs. Very impressed More

Great dealership to care for my truck I enjoy bringing my Truck into the dealership. They are always helpful courteous and professional in taking care of my needs and my vehicle. When I p I enjoy bringing my Truck into the dealership. They are always helpful courteous and professional in taking care of my needs and my vehicle. When I pick it up it is repaired it is clean and ready to go. I brought my truck in for warranty issue and they took care of it right away, told me exactly what was done. And had it ready for me when promised. More