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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.5
377 Reviews

377 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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November 12, 2024

Great service advisor in Kyle Heckathorn! Alway on time and very clear in his communications ..thanks More

by lchavez28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Heckathorn
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Nov 13, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We’re thrilled to hear about your positive experience with Kyle. Clear communication and timely service are our priorities, and it’s fantastic to know we’re hitting the mark. Your feedback means a lot to us!

November 11, 2024

While I like my service rep, you had my vehicle for 2 weeks. This should not happen. More

by pmynars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Gatta
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Nov 13, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Our goal is always to provide timely, efficient service, and we recognize that two weeks is far from ideal. We’re committed to reviewing our processes to help prevent this in the future. For further discussion on your experience, please contact Jim Cole, our Service Manager, at 480-607-8580.

November 11, 2024

John Otero @airpark Jeep is great to deal with. Honest and reliable. Would recommend him without hesitation. More

by DRJAMESESMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Otero
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Nov 12, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with John Otero. Honesty and reliability are what we strive for, and your recommendation means a lot to us!

November 11, 2024

Airpark Jeep always does a great job both in communicating along the way and in their knowledge and skill level in fixing any issues with my Jeep. More

by candace10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gatta
Report | Print
Nov 12, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for your fantastic review, Candace! We're thrilled to hear that our communication and expertise have made a positive impact on your experience. Your Jeep is in good hands with us, and we look forward to serving you again!

November 11, 2024

Kyle our service representative is conscientious thorough and a really nice person. Would recommend this dealership to everyone. More

by RICKLSCHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Heckekthorn
Report | Print
Nov 12, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic feedback, Rick! We're thrilled to hear that Kyle provided you with such great service. Your recommendation means a lot to us, and we look forward to welcoming you and others back to our dealership soon!

November 10, 2024

Everything was fixed perfectly and on time! Anthony always does a great job as my service advisor. More

by azmichaelwills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gatta
Report | Print
Nov 11, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We're thrilled to hear that everything was fixed perfectly and on time. Anthony truly goes above and beyond for our customers. Your satisfaction means the world to us!

November 07, 2024

The price paid at pickup was 60% higher than the quote at drop off. I was warned by the service advisor that the repair costs quoted needed to be updated as they were too low. Part of the 60% was 2 filters w More

by BMBINNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Small
Report | Print
Nov 11, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

We sincerely appreciate your loyalty and continued trust in our service team, especially considering that this is your fifth Jeep with us. We understand your frustration regarding the significant price increase at pickup, and we want to acknowledge that it’s important for our customers to receive accurate estimates upfront. It’s great to hear that the service advisor was transparent and helpful throughout the process, and we’ll make sure to address the issues regarding the estimates provided. Please feel free to reach out to Jim Cole, Service Manager, at 480-607-8580.

November 07, 2024

Richard Small is an awesome service manager, and whomever applied the tech solution to my truck was incredible. More

by jonwoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Small
Report | Print
Nov 11, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks, Jon! We're thrilled to hear you had such a positive experience with Richard and our tech team. We take pride in our service and appreciate your feedback!

November 06, 2024

Great service. - quick and no hassles ask for John he’s the best. No kidding More

by pbpalaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Nov 07, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We're thrilled to hear you had a great experience. John truly is fantastic at what he does. We appreciate your support and look forward to serving you again!

November 06, 2024

They did well ordering in the part I needed, appreciated the service provided. Word word More

by JAYARMSTRONG33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the man’s name that ordered the part
Report | Print
Nov 07, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We’re thrilled to hear you had a great experience with our service and that we could help you find the part you needed. Your satisfaction means a lot to us!

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