Airpark Chrysler Jeep Dodge RAM - Service Center

Service appointment failure I had an appointment with John Martino for service at 9:30 for an oil change and to look at three issues (two interior fit issues, anti-freeze smell) I had an appointment with John Martino for service at 9:30 for an oil change and to look at three issues (two interior fit issues, anti-freeze smell) on our 2019 Ram 1500 Limited. Arrived on time, waiting 10+ minutes to speak with John on issues for appointment, and told them I would be waiting on it, prepared to work through the day from the customer lounge. I did ask John if he smelled the anti-freeze, but he didn't. I said I would like for him to go open the hood with me and try, but he simply said they would look at it. Fast forward a bit over two hours, and John comes out to the lounge to ask me if I could leave the truck overnight because they won't have time to look at it today, and that he didn't want me waiting all day to find out. Seriously? What good was having an appointment? So I have wasted a large part of my day without one thing being accomplished. I will NOT be coming back to Airpark. More

Absolutely terrible service. (5) times my new vehicle has been in for service and every time, missing none, they have either not addressed my warranty issues or made more damage to the vehicle with their poo been in for service and every time, missing none, they have either not addressed my warranty issues or made more damage to the vehicle with their poor quality service technicians and lying, cheating, dishonest, disrespectful and condescending service advisors. This last time the whole crew stood in front of me and lied, causing more issues with the vehicle and the service department must have thought it was funny to put a large derogatory sticker on my rear bumper probably assuming I'd drive away with it on my car but I caught it before I left, wow i mean who does that, immature and certainly unprofessional. I had Shawn (service manager), Steve (senior tech and service advisor) and Jon (service advisor) lie to my face! I would never ever recommend this dealer to anyone at all! I am now forced to get the manufacturer directly involved. All of these issues with #AirparkDodge is absolutely inexcusable, unprofessional and unreasonable. Do yourself a favor and avoid the frustration, stress and terrible inconvenience, DO NOT USE THIS DEALER! More

My family loves this dealership! Airpark cares about their customers and always makes sure the customer is happy. We have bought many vehicles from Airpark and will continue to do so in the future! Grea their customers and always makes sure the customer is happy. We have bought many vehicles from Airpark and will continue to do so in the future! Great cars and great service More

Thank you, Logan was very helpful and polite, would recommend this service department to others had prompt and professional help. fixed an issue under warranty still got rental and lyft. recommend this service department to others had prompt and professional help. fixed an issue under warranty still got rental and lyft. More

The service was great. John took great care of me. Very prompt. Very professional. I received my car back on the same day. Nice experience. prompt. Very professional. I received my car back on the same day. Nice experience. More

My Jeep Wrangler 4dr Unlimited I can only say great things about Chad Blatt, the service advisor who helped me with my Jeep. He listened carefully to the issue that I had and also I can only say great things about Chad Blatt, the service advisor who helped me with my Jeep. He listened carefully to the issue that I had and also addressed a recall for the airbag replacement. He was very knowledgeable about the maintenance warranty that I still had on my Jeep (2015). He took the time to listen what the problem was and fortunately I had a recording of the noise that we were hearing that brought us to Airpark in the first place. He was able to get this issue fixed and in their researching the problem discovered another so all was repaired completely. Chad was very professional in making sure I was informed of all repairs that were needed. If I could give his a higher rating than 10 I would. More

Maintenance on my Jeep Great quality service jorge landeros awesome customer service patient & really helpful best customer service I’ve have ever experienced . That gentlem Great quality service jorge landeros awesome customer service patient & really helpful best customer service I’ve have ever experienced . That gentlemen made sure everything was done correctly . Airpark you guys have a great young man working representing your company . More

Low ethical standards The price of an oil change on my Grand Cherokee ecodiesel has went from $69 to a crazy $211 in October 2019 (My wife’s BMW with synthetic oil and a 15 The price of an oil change on my Grand Cherokee ecodiesel has went from $69 to a crazy $211 in October 2019 (My wife’s BMW with synthetic oil and a 15000 mile interval costs $80). The price of oil has went down and the oil change process hasn’t changed, so it’s all profit for the dealer. Jeep gets away with this by charging an exorbitant price for their only specified filter and synthetic oil, making it less feasible for independent mechanics to do the service. The service manager admits he cringes when he gives customers the bill, but, instead of doing the ethical thing and charging a reasonable price he just shrugs. More

Outstanding customer service! Will definitely recommended! They were not pushy and didn’t try to push unnecessary services. Rimmel was very professional, friendly and knowledgeable Will definitely recommended! They were not pushy and didn’t try to push unnecessary services. Rimmel was very professional, friendly and knowledgeable. Will be back for new tires. More

1st Oil Change and Tire Rotation Great service, friendly, efficient and out in less than and hour. This will be the service center I will take my Ram 2500 Diesel. They go for many, Great service, friendly, efficient and out in less than and hour. This will be the service center I will take my Ram 2500 Diesel. They go for many, many miles so long term relationship. More