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Airpark Chrysler Jeep Dodge RAM - Service Center
Scottsdale, AZ
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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472 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center
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June 07, 2019
Perfect! They diagnosed a difficult problem quickly. It was expensive but they delivered on time and it cost what they said it would. My rep, Michael Doyon com They diagnosed a difficult problem quickly. It was expensive but they delivered on time and it cost what they said it would. My rep, Michael Doyon communicated with me every step of my multi-day experience. He seemed genuinely interested in keeping costs down and communication up. More
by DrOldGuy
Employees Worked With
Michael Doyon
June 05, 2019
How about listening to your customers! Made an appointment online, checked all items that apply. #1 fix tire pressure, light is on. #2 oil change, #3 There was some kind of pulsating, poss Made an appointment online, checked all items that apply. #1 fix tire pressure, light is on. #2 oil change, #3 There was some kind of pulsating, possibly the tire out of balance. Other incidental items were a 2 recalls and a multi point check, low priority. Gave service advisor same list when I arrived at my appointment time. Called service advisor at 12:30pm to check on car, left a message. She called me back 1 hour later completely unprepared, asked her about my top 3 items she did not know. She called me back about 3:00pm said the car would be ready by 4:00pm, again I asked about my top three items, again unprepared, she only new the oil change was done. I arrived to pick my car up at 5:00pm, waited for 10 minutes, they paged her 3 times, the she stood 50 feet in front of me laughing it up with another employee for another 5 minutes before she finally went to her office to get my paperwork. They did not fix the tire pressure light or address the pulsing issue. She apologized and said she would come pick my car up at my office. I told her I have to look at my schedule so call me first thing in the morning. She has not called me back. Not happy my time was wasted and the car is not fixed. More
by jstansel
Employees Worked With
Sheilah Keilman
June 04, 2019
Very pleased with the service! Our Jeep was towed into the dealership after the service department closed on a Friday night. Saturday morning we were contacted and told what had to Our Jeep was towed into the dealership after the service department closed on a Friday night. Saturday morning we were contacted and told what had to be done and when it would be ready to pick up. We picked up the Jeep on Monday. Great job and thank you to Chad Blatt and the service department team. More
by Edward R
Employees Worked With
Chad Blatt
May 30, 2019
Much better service than GMC Dealership Really loved Chad who was very patient and helped me get my truck back in time for an important trip. Thank you very much for your help! Really loved Chad who was very patient and helped me get my truck back in time for an important trip. Thank you very much for your help! More
by Soleil_dolce
Employees Worked With
Chad
May 24, 2019
Great service experience!!!! I recently brought my ram in for some recall work, oil change, rotation, etc. When I first arrived I told my service writer that I needed to be on the I recently brought my ram in for some recall work, oil change, rotation, etc. When I first arrived I told my service writer that I needed to be on the road by 2pm to pick up my son from school. I wasnt promised anything from him, but I was on the road at 1pm that day. I would highly recommend these guys,they go above and beyond for their customers and they care!! More
by Philpoplawski
Employees Worked With
Michael Doyon
May 11, 2019
OIl change and Tire rotation Sheilah was very polite and provided Great Service. work was completed quickly and all work seemed to go as planned. Would recommend dealer to anyone. Sheilah was very polite and provided Great Service. work was completed quickly and all work seemed to go as planned. Would recommend dealer to anyone. More
by Rick
Employees Worked With
Sheilah Keilman
May 11, 2019
Lied about warranty coverage I went in for warranty work and they said my repairs weren't covered. I didn't want to pay $800 for the service so I had to pay $150 for them to look I went in for warranty work and they said my repairs weren't covered. I didn't want to pay $800 for the service so I had to pay $150 for them to look at it. I since confirmed the work is very clearly covered by the warranty (this is the Jeep warranty not a 3rd party one). I'm now trying to get a refund and will take it to another dealer for repair. More
by fiffer1
Employees Worked With
George
May 09, 2019
Great service My service advisor is George Hernandez and I can just show up and George is there ready to help and explain things to me. George helps my gets rides a My service advisor is George Hernandez and I can just show up and George is there ready to help and explain things to me. George helps my gets rides and other accommodations when necessary. George provides me with great customer service and I know George will take care of my Jeep And get my Jeep back to me in a timely manner I recommend Airpark and George for your Jeep service needs More
by Melpj
Employees Worked With
George Hernandez
May 05, 2019
Great service We came up from Casa Grande (about an hour away) Our service tech, Carl Thomas ,explained it would be a while because we were having the paint protec We came up from Casa Grande (about an hour away) Our service tech, Carl Thomas ,explained it would be a while because we were having the paint protection along with our oil change. That was fine. We came prepared with things to entertain ourselves. The customer service area was very comfortable and there was coffee and donuts available. It was a very pleasant experience. More
by pscaywood
Employees Worked With
Carl Thomas
May 01, 2019
Great experience with the Service Department Making my service appointment on line was very easy. My advisor, John Marino, was ready for me when I pulled up to drop off my Jeep. He assisted wit Making my service appointment on line was very easy. My advisor, John Marino, was ready for me when I pulled up to drop off my Jeep. He assisted with my questions and concerns and got me on my way quickly. My service was completed within a few hours. Great customer service. More
by 1bzmom
Employees Worked With
John Marino
