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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.4
471 Reviews

471 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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October 10, 2019

Good Service & High Level of Customer Service I had my Grand Cherokee in for 30K mile service. Sheilah was my service rep. & she provided top level customer service & made my visit to Airpark h More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheilah Keilman
Oct 14, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

We appreciate you taking the time to leave us a positive review, Kim!

October 03, 2019

Always fix the problem, not more - without hassle! John Marino is a top-notch professional Service Consultant who will ensure that your experience is excellent and that you are entirely satisfied - se More

by MRockwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marino
Oct 08, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

At Airpark CJDR, our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 18, 2019

Service review Great service by John. Clean nice friendly and kept me up to date. They were fair and I would go back. Good job Jeep if north Scottsdale More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marino
Sep 23, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you from all of us at Airpark CJDR!

September 13, 2019

Easy Breezy! Service department is quick, efficient and polite! No hassles. No surprises! I even dropped in without an appointment. The waiting area is clean an More

by RR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I could recall
Sep 16, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

At Airpark CJDR, our reputation is one of our top priorities. Your positive review is what we are always striving for!

Sep 17, 2019 -

RR responded

Logan helped me! Give that gentleman a gold star!

September 01, 2019

Great Service I went in for a routine oil change and tire rotation. Was told it would be 1.5 hours when I expected 2 and delivered in one hour all set to go. The se More

by Brent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rimmel
Sep 03, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

At Airpark CJDR, our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 01, 2019

SATISFIED CUSTOMER With a background of 30 plus years in Dealership experience I can say I was treated like I would have expected my employees to handle customers. SHE More

by Happy JACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHEILAH KEILMAN
Sep 03, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

We appreciate you taking the time to leave us a positive review, Jack!

August 30, 2019

Incompetent Service Department: Failure to fix issue for 3yr In 2016, my son's headlights started randomly going off and not turning back on. Creating a safety issue. The jeep was under extended warranty. We More

by MKT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Coye Pointer,Shawn Mceniry
Sep 03, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

In 2016, our records show your son brought the Jeep in to service and said the lights went off and on. Unfortunately, we could not duplicate the problem but in a good faith effort, we put a light switch in it. Records show it lasted about a year, and your son came back with the same problem. But again, the lights worked fine while it was here, but we still tried another new switch in it. It could have been a failed part from a year earlier, but we couldn’t figure out what was wrong because the lights were working. Another year later your son brought it back with the same problem. This time, the computer indicated that it needs a control module which was unpleasant news. We offered to help and credit the amount of previously paid repairs, so you would have paid the difference. Unfortunately, you declined our offer. We wish you luck with your repairs.

Sep 03, 2019 -

MKT responded

This response is not factual and contains misleading and inaccurate information. I have service receipts to document all of my facts. 1. October 12, 2016- Jeep was brought in while under extended warranty. The issue is documented. Service receipt says: RC Repairs completed.. see Technicians Story for repair description. There was no charge for this repair because it was under an extended warranty. Feb. 28, 2017- Same Issue. The technician was unable to replicate the issue. We asked if they ran diagnostic. They stated they did and could not find an issue. Again we were not charged because the vehicle was under extended warranty. 3. The Vehicle was brought in on May 26, 2017, Same issue. 4. November 27, 2017- Same Issue. The vehicle is no longer under extended warranty. We expressed drivability and safety issue again. The technician is again able to duplicate the issue and changed the switch multi-function. We paid around $600. This issue persisted even with this switch change. 4. The vehicle was brought in again on August 23, 2018. Same issue. We paid for 1-3 hours of diagnostics. Expressed our concern about drivability and safety. They again said it was the same switch that they changed in Nov of 2017. We paid $428.00 They verified the concern and allegedly repaired it. 5. One month later September 1, 2018, we brought it in for the exact same issue. They said trhey could not find an issue. 6. April 25, 2019. We brought it in for the same issue. They kept the car for 7 days, left it outside and did not find any issue. They returned the vehicle to us very dirty and not repaired as the said they could not duplicate the issue. 8. August 29, we brought the vehicle in for the same issue. They did a diagnostic and said they found the issue. It required a $1500.00 part and they wou;ld only charge us a portion if. It's been 3 years with the same issue. It's a drivability and safety issue. It's not a new issue. They never fixed it from 2016 when it was under warranty. They were rude and unprofessional and now they are misrepresenting the facts stating thet we had it in in 2016 and noe brought it back and want it fixed in 2019. Do you really want to work with a dealership or service department that is incompetent and does not tell the truth? They have no conern for drivability and safety. FIX THE JEEP COYE. TELL THE TRUTH. I HAVE ALL THE SERVICE RECEIPTS. The JEEP IS A SAFTY ISSUE.

Sep 03, 2019 -

MKT responded

In addition, you did duplicate the problem and replaced the same switch 2 times. The issue is the switch was never the issue. The issue was always the control module which should have been replaced in 2016 while under warranty, So actually you charged us for parts that were not necessary to fix the issue, neglected to fix it under warranty and now when the real issue is found you act like you are going al out. Did you lose all of the other service receipts I have referenced? Or you trying to tell the story with lies that make you look like you are competent?

August 30, 2019

Absolutely AWESOME Service!! Shawn McEniry and his team were wonderful!! Had my grand Cherokee in for some routine and warranty work. They gave me a loaner vehicle so that I wasn More

by Jwhellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn McEniry
Sep 03, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your positive feedback, J!

August 29, 2019

My Awesome Experience Thank you so Much George Chacko for the Excellent service. I am very Happy with the service I received for my Dodge Caravan. You have exactly identi More

by Shashi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chacko
Aug 29, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

We appreciate you taking the time to leave us a positive review, Shashi!

August 27, 2019

Great service Chad was great to work with in the service department. He kept me up to date on my vehicle being worked on and was very thorough in telling me what n More

by Jeep girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 29, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

At Airpark CJDR, our reputation is one of our top priorities. Your positive review is what we are always striving for!

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