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Airpark Chrysler Jeep Dodge RAM - Service Center
Scottsdale, AZ
504 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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504 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center
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June 07, 2023
Here is another dealer that changed all its staff and its entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a servi entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a service advisor, NOT for the service (this is the crap Airpark Jeep methodology mentioned in my previous review). The vehicle would have to sit there for 3 days to be looked at and diagnosed. I asked "why don't we just make the appointment then for in 3 days?" That confused the advisor (John), who just said "we don't do it that way." Clearly, this is so they can stack vehicles for service without ANY CARE for the customer. This shows they have absolute NO RESPECT for their customers. I'll go elsewhere. More
by jeepardized
Employees Worked With
John in service
January 24, 2023
Hello, I would like to apologize for my behavior at our appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate. While it was wrong of me, I need you to understand just how that button was pushed. First of all, I had an appointment the middle of November for a Dodge recall of an airbag. When I arrived at my scheduled appointment, I was asked if I was planning on waiting, which I was, but then I was immediately told the car would be at the dealer all day.. My schedule did not allow for me to be without a vehicle, I had not made plans for this, because I was not forewarned, so I needed to reschedule. I would think a notice would be courteous, but I am just the customer. I made an appointment for the end of December (the 28th), over 5 weeks away. Then a week before the appointment, I called and asked if the appointment could be pushed back one day to December 29th. No worries is what I was told. My husband was coming in from out of state so that we could take the car to the dealer with a second car available for pickup by that driver. I received 2 texts on the 27th, while in CA, confirming my appointment on the 28th. I called and explained that we had an appointment on the 29th but we had decided to leave CA a day early and would take the 28th. No worries is what I was told again. When we arrived at the service department for our appointment, we were told that we could leave the car until the beginning of the following week, January 3rd, because four techs had called in sick. We tried explaining that it was impossible because my husband was going to be leaving the state again. I was offered a Lyft but that was going to be inconvenient for me because I have to go back to work. As we were told, in a very rude manner, that you had "200 cars in the back with the same story, and we should really just deal with it" was when I reached the point that my buttons were pushed. We did everything to make these 2, rather 3 scheduled appointments. I am not sure what more we could have done. My husband flew to Arizona, we left CA early, we made it to our appointments on time, and we moved our appointments to make it easier for your scheduling but now we are told that we have to be inconvenienced again. We were also educated, by your service advisor, on the economy and the issues with techs because that is what is happening across the USA and basically, so sad to be you. We were asked to leave and take our business elsewhere because we were not able to be more flexible. I asked if we could go to any Dodge dealer or an individual technician. I was told that I must find another Dodge dealer, so we will. I would also like to point out the number of texts I received wanting to know if I wanted to sell our car to your dealership. While we had not considered it, I am in the market for a new Challenger so thought that I would check them out while at your dealership. My husband and I talked about trading in my 2019 performance package mustang that just hit 19,000 miles on a Challenger and maybe trading in this 300 STR8 but we will look at another dealership since we were asked to leave because we weren’t flexible with our 3rd appointment. Again, I am sorry for my behavior. We were frustrated because we left our family to make sure we made this appointment, we rescheduled a couple of times, we did our part, but it wasn’t good enough and then we were asked to leave because you have 200 cars needing repairs that have the same story. That, Sir/Ma’am, is not good advertising for someone that was in the market for a new vehicle from your dealership. I hope you find reliable technicians and maybe, just maybe, a service associate that shows compassion instead of hostility. It was not our fault that you are behind. We were just trying to get a Dodge recall taken care of. We are not the type of people that put reviews on Yelp, Facebook, Twitter or any other social media programs, but we are the type of people that will remember where not to go. Thank you for your time. More
by alwz38
Employees Worked With
John Otero
November 16, 2022
NEVER get service done at this location! I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect to hear "Well I don't know anything about that." or "That person is not here today". I had to go in 4X to get 1 single issue fixed. The buck was always passed and I did not get to work with the same person twice after my first visit. Even Service Managers do not communicate to one another when something has been escalated to try and save any bit of a relationship. Don't waste your time -- I can tell you I had taken off work 4X to get this done. When they finally agreed on the 4th time to give me a loaner, they try to hit me with "well you need to pay for gas etc." Excuse me?! The only reason I am here today is because of your incompetence and inability to service my vehicle. I WILL NOT BE BACK TO THIS LOCATION!!! (Side note - thank you to the service tech that actually was in my meeting with Service Mgr #1 Todd -- and recognized me the 4th time to make good on what was promised bc Service Mgr #2 "had no idea what was going on." He was the ONLY competent person I dealt with) More
by Afur35
Employees Worked With
Nikki Van Doran, Glen Drobney
July 03, 2022
I had my Chrysler 300 serviced and then needed repair on the under-shield 2 days later. Richard Small took the time to thoroughly explain everything with the service and the repair, and was incredibly prof the under-shield 2 days later. Richard Small took the time to thoroughly explain everything with the service and the repair, and was incredibly professional and kind. The service department ran completely on-time and Richard was in constant contact with me throughout both services. I am impressed beyond words and will continue to bring my car to Airpark in the future. Thank you, Richard Small, for your outstanding customer service. Such a pleasure to work with you. More
by MClark
Employees Worked With
Richard Small
May 25, 2022
This dealership is great, salesmen are excellent, but the second they can’t make any more money off of you they are astonishingly horrible. The service department is extremely slow, and often backed up and y second they can’t make any more money off of you they are astonishingly horrible. The service department is extremely slow, and often backed up and yet they still tell you to drop your vehicle off for service, failing to tell you that they won’t even look at it for several days, and when they do look at it they fail to update you on the status of your vehicle unless you call them. Even when you call them they often won’t answer their phones and you are frequently sent to voicemail. Servicing my vehicle here has been a miserable experience, one I will be sure never to repeat. More
by shawnmath15
Employees Worked With
Joe Acevedo
May 18, 2022
I called to make an appointment for service. John answered the phone and was very unprofessional. I have two Dodge Grand Caravans. One of my Grand Caravan was serviced there before. I wanted him John answered the phone and was very unprofessional. I have two Dodge Grand Caravans. One of my Grand Caravan was serviced there before. I wanted him to look up the vehicle so that I may make an appointment with the service advisor that last dealt with. He refused to look up my phone number to find the vehicle. He wanted me to have the vehicle vin number and refused to look up the vehicle by phone number. I told him the vehicle was with my husband at work and I did not currently have the vin. He was upset that I did not want to make an appointment with him, and hung up. His tone of voice was contentious while being patronizing. If he does not want to speak with the public then he should not answer the phone. It was not unreasonable to ask to make an appointment with the previous service advisor that helped us, there was no reason to hostilely state "if the appointment is not with me then you can call back tomorrow!" Then he hung up. I would not recommend this dealership. A dealership should never allow an employee to refuse to do their job, be allowed to intentionally hang up on customers nor be allowed to display unprofessional and hostile behavior towards the customer. More
by BGS
Employees Worked With
John
January 25, 2022
Scheduled in for service at 7:45am on a Saturday, called probably 10 times between Saturday and Monday evening and couldn’t get ahold of my advisor Richard to see what was going on. Finally got receptionist probably 10 times between Saturday and Monday evening and couldn’t get ahold of my advisor Richard to see what was going on. Finally got receptionist to flag him down just to find out my vehicle hasn’t even been looked at. What is the point of an appointment if your car is just going to sit there untouched. Really disappointed with the lack of communication, ended up cancelling service as I needed my vehicle for work and didn’t know when or if my car would ever get looked at. More
by Travis
Employees Worked With
Richard Small
June 25, 2021
Three calls leaving detailed messages with a live person and two attempts online to schedule service over the course of a month, on a Jeep. Every time promised a call back from a service advisor to schedu and two attempts online to schedule service over the course of a month, on a Jeep. Every time promised a call back from a service advisor to schedule. No response. Previous customer for many years. What is going on? This is a broken business model. Maybe add a metric that grades advisers on calling back customers and scheduling service. Good luck sorting it out. Going elsewhere. More
by Jeep GC customer
Employees Worked With
Call center and online scheduling
June 24, 2021
Unfortunately this is the worst dealership i have hate the displeasure of working with by quite a long shot. Over the course of 2 years they have had our vehicle for a total of 96 days and counting "10% o the displeasure of working with by quite a long shot. Over the course of 2 years they have had our vehicle for a total of 96 days and counting "10% of the total time of ownership this vehicle has been at their service shop" we would have it towed elsewhere but unfortuantely this is the closest dealer to our house so it is what Chrysler will cover for towing. in all 4 trips to the service center the technicians were clearly unhappy to have us there, unresponsive to all calls, voicemails, emails, and would routinely give us false information when we drove the 55 miles to go see in person what was happening with our vehicle. We have dealt with Scott Randall most recently who has blatantly lied to us several times regarding what is happening with our vehicle, in addition while stating in verbal conversations that he would provide us with a detailed list of all troubleshooting steps and services done on the vehicle over the past 55 consecutive days and counting, he has failed to provide this list while Mike at the service center who i can only ascertain is the floor manager and Scotts boss, has outright refused to provide us with this information. The vehicle has been brought in because the motor shut of in the middle of the road and upon attempting to turn it back on, had significant resistance against the starter and a knocking noise "either it threw a rod and its rod knock, or the timing chain failed and its having piston to valve contact" regardless the symptoms were obvious enough that any technician with even a small amount of knowledge should have been able to diagnose and resolve the issue rather quickly. Or so you would expect. 55 days later they still have yet to so much as attempt to turn the motor by hand to verify that it has resistance internally, or to remove any component of the motor and troubleshoot/diagnose anything beyond what they can plug in a scanning tool and see. 6 weeks of fighting with them, wasted time driving to/from the dealership, and extreme hassle due to loosing our house to a fire and being unable to move out trailer, horses, or racecars, and we are STILL being stonewalled by the dealership. the service tech refuses to answer the phone or call back, responds to emails very occasionally and ignores most of the questions askes, and refuses to provide us with any real information. Chrysler is also making it difficult to have this vehicle simply replaced as it is a lemon and qualifies both under state and federal law for a buyback, forcing us to look into spending yet another lengthy and frustrating amount of time at arbitration just to get them to do what they are legally obligated to at this point. I would not recommend ever spending money at a dealership as shady as this one. More
by daniel apalenek
Employees Worked With
Scott Randall, Mike, Chad Blatt, Timothy Hughes
