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Airpark Chrysler Jeep Dodge RAM - Service Center
Scottsdale, AZ
377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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377 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center
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January 19, 2018
Satisfactory Service I brought the car in for warranty and other service work. The work was handled efficiently and the staff was very pleasant. The cost of the work was I brought the car in for warranty and other service work. The work was handled efficiently and the staff was very pleasant. The cost of the work was fair. More
by Vav Driver
Employees Worked With
George
January 16, 2018
Easy in, easy out! The service team was great! Professional, fast and friendly service. Oil change and tire rotation as included in my Wave program. Thanks for the free The service team was great! Professional, fast and friendly service. Oil change and tire rotation as included in my Wave program. Thanks for the free wash also. Great job everyone! More
by T
Employees Worked With
Service team
December 27, 2017
Service Call After several repeated attempts they finally fixed my issue that was under warranty. They trued to make things right but it took awhile. Thank You After several repeated attempts they finally fixed my issue that was under warranty. They trued to make things right but it took awhile. Thank You More
by LS1234
Employees Worked With
Doug
November 21, 2016
Customer Service is horrible I purchased my Jeep Grand Cherokee from the dealership, great salesman, great finance and overall a great experience. However, the service departme I purchased my Jeep Grand Cherokee from the dealership, great salesman, great finance and overall a great experience. However, the service department is absolutely horrible. I called trying to make an appointment to bring my brand new car in to get the windshield wipers fixed. Keep in mind I want to go back to where I purchased the car since they took care of me the first time, but the lady was extremely rude on the phone. I was told it could be an hour to five or six hours and there is nothing she can do to help, I asked if I could speak to a service representative and she told me again they can not help you. I then stated I would look into another option then as I do not have another vehicle to use for work. She then instead of helping to solve the issue just hung up on me. I will not be returning to this dealership, More
by Jessica
Employees Worked With
Telephone receptionist
October 21, 2016
Had to argue but they did what I asked New 2015 Grand Cherokee, Laredo w/Altitude package. Installed my own hitch but then found out I had to have the trailer wiring harness activated. I New 2015 Grand Cherokee, Laredo w/Altitude package. Installed my own hitch but then found out I had to have the trailer wiring harness activated. I argued that it is pre-existing wiring already on the vehicle and that it should have already been on when I bought the car. The car that came with an owners manual telling me how much I could tow and so forth. Anyway they flashed the trailer harness over for free to keep a customer satisfied and I appreciate that but still think is cheap of MOPAR to expect customers to pay for turning on equipment that is already installed and on the vehicle by the factory. More
by garthl
Employees Worked With
Patrick Tank
August 09, 2016
My experience with the Service department Brought my vehicle in for a broken track bar. I bought my Jeep from a dealer in Iowa with a lift on it already with 1500 miles on it (so basically br Brought my vehicle in for a broken track bar. I bought my Jeep from a dealer in Iowa with a lift on it already with 1500 miles on it (so basically brand new). I brought it in on a Monday. Tuesday Wednesday go by and no calls so I assume they are working on it. I call Thursday to check in on it and this is when I find out about the warranty issues. Service guy claims he tried to reach out to me but I have no missed calls or voicemails regarding this. They tell me since it was an aftermarket lift they couldn't fix it under warranty unless the dealer I purchased it from in Iowa would approve so i give them the number to call them on Friday. I'm not sure if they ever tried to call them becaqause I called to check in on Friday and was told I needed to do it. I call the Iowa Dealer on Friday and they tell me their warranty guy is out so they can't do anything until Monday and they would call me. Well they didn't, so I had to call them on Monday only to find out they had no idea who put the lift on and couldn't warranty it. Between that dealer (and yes they got a 1 star rating to) and Airpark my faith in Jeep dealerships is very low. Neither would warranty the fix even though my vehicle was still inside the 3yrs 36K. Ok so no warranty fix. When I call Airpark after finding this out and ask what it would cost to have it fixed I was told "give me an hour to price". Two hours go by so I just tell them, forget it, I'm coming to get my Jeep to take it someplace else. Mind you I've had a loaner car the entire time. I assumed it was just a courtesy vehicle but turns out it was a rental. So basically they didn't do any work on my jeep and I had to pay them $35/day for a rental ($280!!!). Really, you give me a the run around for a week and then make me pay for a rental car. Really!!! Also have you noticed how they never ask you to do surveys on your experience anymore? Wonder why. More
by Nesaz
Employees Worked With
Patrick Tank
July 06, 2016
Sales is OK but service sucks Took my Ram in for check engine light which I already knew was low oil pressure. By the way this has happened twice before and was "fixed" by another Took my Ram in for check engine light which I already knew was low oil pressure. By the way this has happened twice before and was "fixed" by another dealer. Couple hundred dollars later I pick it up and they advise "nothing wrong, oil pressure can go as low as 4psi". Short time later light returns and they advise "needs new air cleaner and wash out throttle body" That was accomplished for another couple hundred. Sounds like B.S. but I do it in order to maintain my engine warrantee. Guess what, within a week the check engine light comes on again. I call and ask if they can get guidance from the factory before a waste another trip since this is now the fourth time I've had it in for that fault. Service adviser says no, I have to bring it in again and leave it and if they need help they will call factory after a couple of days in the shop. Think there is any chance I will take it in? LOL More
by Michael H.
Employees Worked With
worked with a couple different advisors
February 04, 2016
Horrible service and extended warranty Our jeep has been in 4 times to fix some trim pieces. Only 1 was fixed. They said the rocker panel was replaced, lied. They not only didn't replace it Our jeep has been in 4 times to fix some trim pieces. Only 1 was fixed. They said the rocker panel was replaced, lied. They not only didn't replace it but it come back missing all the clips. Took back in and said it wasn't covered because a 50 lb little girl stepped on it. They will do and say anything to get out of fixing something. I was willing to fix myself if they would give me the parts. More
by Gcherroke
Employees Worked With
Tia
December 14, 2015
Worst service dept ever!! I don't have the time or energy to go into all of my experiences with Airpark's horrific service dept, but here's a summary. Plan on 2-4 visits per is I don't have the time or energy to go into all of my experiences with Airpark's horrific service dept, but here's a summary. Plan on 2-4 visits per issue, plan on no return calls from anyone, including the service director or the service manager. Perhaps the product is such a mess that they're burnt out dealing with all the Chrysler issues, but this dealer has the worst customer service ever. I called them with an emergency (fuel leak) and BethAnne couldn't be bothered to return my call. I finally reached her and she said I should bring the car in next Monday. My car stinks of gas inside and out and you want me to WAIT to bring it in? I can go on about this place, but please.....go elsewhere or better yet.... avoid Chrysler. Disaster!! More
by katier
Employees Worked With
BethAnne and Doyle previously
December 07, 2015
Worst Service ever Airpark claimed to have performed a service on My truck that according to another dealer I finally took it to, said he could not see any evidence that Airpark claimed to have performed a service on My truck that according to another dealer I finally took it to, said he could not see any evidence that service was performed. No proof from looking at it. On top of that they charged me close to twice as much as another dealer would have. AirPark has continuously provided, or better yet, not provided services they claimed to have performed. I took the truck back to them four times for the same problem before it was actually was fixed. And they claim they have a Master Technician with 26 years of experience. They supposedly changed the engine oil, which upon investigation was way over the maximum threshold of oil level suggested by the manufacturer. You decide if you want to take your car/truck to AirPark. More
by Very Unhappy customer
Employees Worked With
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