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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.4
471 Reviews

471 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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January 20, 2021

I had the pleasure of working with Eric Kittleman to purchase the 2" Mopar lift kit for my Wrangler JLUR. Eric is very knowledgeable about Jeeps and gave me some great tips well beyond lift kit info. Bi More

by Buckzona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Drobney
Jan 21, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your positive review!

January 12, 2021

Took my vehicle in for a transmission flush. Someone added 5 qts of oil to the engine. On top of what was already there. Almost ruined my engine. They totally denied any responsibility. Noticed other re More

by Beeson4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen Drobney
Jan 13, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for taking the time to leave us a review. We apologize for the issues you have faced. We understand it can be frustrating. We would like to speak with you as soon as possible, please contact Clint Zelez, Service Director, at 480-556-7400.

December 19, 2020

Very disappointed with Airpark Jeep. Had a service appointment with Derrick today, for multiple ongoing issues concerning my backup sensors. Airpark rotated my 5 tires which caused the back sensors to More

by bboompow
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Derick
Dec 21, 2020 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Clint Zelez, Service Director, at 480.556.7400.

November 13, 2020

Jennifer Martinez was so nice and helpful! She helped me Jennifer Martinez was so nice and helpful! She helped me with all my needs in a timely manner. Would recommend her 100% for future car needs! More

by Shelbyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Martinez
Nov 16, 2020 -

Airpark Chrysler Jeep Dodge RAM responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

October 09, 2020

Yesterday Dale Taylor in Finance went ABOVE & BEYOND for me and I just met him yesterday.... Thank you again Dale, I will return because of you! More

by jdelboccio
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dale Taylor
Oct 12, 2020 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your positive review!

August 16, 2020

Extremely poor customer service I recently purchased a 2020 Jeep Renegade in June and the car already presented a "Service Engine" light after only 2 months. I made an appointment fo More

by Saceves
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jorge Hernandez
Aug 19, 2020 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. We value transparent communication and want to discuss this further with you, please contact Glen Drobney, General Manager at 833-718-0491.

June 16, 2020

I have officially had the worst experience I have ever had with any company dealing with Airpark dodge. Let me start out by saying this review actually has two parts. Starting last Wednesday 06/10/ More

by Tanner Rowlands
Recommend Dealer
No
Employees Worked With
Vicki, Ron
Jun 19, 2020 -

Airpark Chrysler Jeep Dodge RAM responded

Tanner, thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.

May 11, 2020

Took the Jeep in to get some work done and was told that the brakes and rotors needed replaced. In fact the Service Manager said that the pads were down to 3mm. I took the car to another place and found More

by tommyb
Recommend Dealer
No
Employees Worked With
Mike Doyon Service Manager
May 18, 2020 -

Airpark Chrysler Jeep Dodge RAM responded

Tommy, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Ron Rhodes, Service Director / Shawn McEniry, Service Manager at 480-696-5885.

January 07, 2020

Service appointment failure I had an appointment with John Martino for service at 9:30 for an oil change and to look at three issues (two interior fit issues, anti-freeze smell) More

by dnorrell
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Martino
Mar 03, 2020 -

Airpark Chrysler Jeep Dodge RAM responded

We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Ron Rhodes, Service Director / Shawn McEniry, Service Manager at 480-696-5885.

November 30, 2019

Absolutely terrible service. (5) times my new vehicle has been in for service and every time, missing none, they have either not addressed my warranty issues or made more damage to the vehicle with their poo More

by shawn
Recommend Dealer
No
Employees Worked With
Shawn McEniry, Jon Kenney, Ron Rhodes, Steve (senior service), Debbie (office/rentals)
Dec 02, 2019 -

Airpark Chrysler Jeep Dodge RAM responded

Shawn, we are disappointed to hear about this experience. We want to offer excellent customer service in our service department. Please reach out to our Service Director, Ron Rhodes, at 480-696-5885 to discuss what we can do to help.

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