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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.4
471 Reviews

471 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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September 15, 2022

Very helpful Steve did everything he could make this deal happen. Couldn’t be more happier!! More

by Lance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Nikki Van Doran, Glen Drobney
Sep 15, 2022 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the positive review! We hope you enjoy your purchase.

July 03, 2022

I had my Chrysler 300 serviced and then needed repair on the under-shield 2 days later. Richard Small took the time to thoroughly explain everything with the service and the repair, and was incredibly prof More

by MClark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Small
Jul 05, 2022 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for the positive review!

May 25, 2022

This dealership is great, salesmen are excellent, but the second they can’t make any more money off of you they are astonishingly horrible. The service department is extremely slow, and often backed up and y More

by shawnmath15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Acevedo
May 31, 2022 -

Airpark Chrysler Jeep Dodge RAM responded

We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns. Please contact Glen Drobney, our General Manager, at 833-718-0491.

May 18, 2022

I called to make an appointment for service. John answered the phone and was very unprofessional. I have two Dodge Grand Caravans. One of my Grand Caravan was serviced there before. I wanted him More

by BGS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
May 19, 2022 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Todd Linneman, Service Manager at 480-607-8580.

January 25, 2022

Scheduled in for service at 7:45am on a Saturday, called probably 10 times between Saturday and Monday evening and couldn’t get ahold of my advisor Richard to see what was going on. Finally got receptionist More

by Travis
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Richard Small
Jan 26, 2022 -

Airpark Chrysler Jeep Dodge RAM responded

Travis, we appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Todd Linneman, Service Manager at 480-607-8580.

June 25, 2021

Three calls leaving detailed messages with a live person and two attempts online to schedule service over the course of a month, on a Jeep. Every time promised a call back from a service advisor to schedu More

by Jeep GC customer
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Call center and online scheduling
Jun 30, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We understand how frustrating of a situation this is for you. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Glen Drobney, General Manager, at 833-718-0491.

June 24, 2021

Unfortunately this is the worst dealership i have hate the displeasure of working with by quite a long shot. Over the course of 2 years they have had our vehicle for a total of 96 days and counting "10% o More

by daniel apalenek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Randall, Mike, Chad Blatt, Timothy Hughes
Jun 28, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Hello Daniel and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. Warranty coverage with the factory requires certain protocols followed on all cases like your yours. We are moving as expeditiously as the manufacturer will allow us to make repairs and or recommendations. We do not authorize a vehicle to be bought back or claimed as a lemon law. Those decision is between the manufacturer, the federal government and you. We are sorry to hear about your circumstance and are unable to move at a faster pace without authorization. We will contact you immediately when we receive more information. In the meantime if you have any other questions please contact Mike Doyon at 480-556-7454.

April 14, 2021

I should have read the reviews. This service department is worse than a joke. Totally rude and absolutely do not care about your time. Made an appointment with "Kyle" for a simple oil change for 1pm. Well, More

by jeepardized
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Glen Drobney
Apr 15, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Tim, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Clint Zelez, Service Director, at 480-556-7400 to discuss this situation in further detail.

March 26, 2021

WARNING!!!!DO NOT BUY A CAR OR BRING YOUR CAR FOR SERVICE HERE. I brought my Jeep into the Airpark Jeep Chrysler for an oil change. The guy taking care of me said it will only take and hour and half to cha More

by Mictassoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen Drobney
March 23, 2021

Came in for an “express” oil change. Said it’ll be 1 1/2-2 hours.which I wasn’t thrilled about. Came back two hours later and still haven’t touched it, told me it’s gonna be another 30 minutes. Won’t b More

by Laketahoedeadhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen Drobney
Mar 24, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Clint Zelez, Service Director, at 480.556.7400.

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