Airpark Chrysler Jeep Dodge RAM - Service Center

NEVER get service done at this location! I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect to hear "Well I don't know anything about that." or "That person is not here today". I had to go in 4X to get 1 single issue fixed. The buck was always passed and I did not get to work with the same person twice after my first visit. Even Service Managers do not communicate to one another when something has been escalated to try and save any bit of a relationship. Don't waste your time -- I can tell you I had taken off work 4X to get this done. When they finally agreed on the 4th time to give me a loaner, they try to hit me with "well you need to pay for gas etc." Excuse me?! The only reason I am here today is because of your incompetence and inability to service my vehicle. I WILL NOT BE BACK TO THIS LOCATION!!! (Side note - thank you to the service tech that actually was in my meeting with Service Mgr #1 Todd -- and recognized me the 4th time to make good on what was promised bc Service Mgr #2 "had no idea what was going on." He was the ONLY competent person I dealt with) More

Very helpful Steve did everything he could make this deal happen. Couldn’t be more happier!! happen. Couldn’t be more happier!! More

I had my Chrysler 300 serviced and then needed repair on the under-shield 2 days later. Richard Small took the time to thoroughly explain everything with the service and the repair, and was incredibly prof the under-shield 2 days later. Richard Small took the time to thoroughly explain everything with the service and the repair, and was incredibly professional and kind. The service department ran completely on-time and Richard was in constant contact with me throughout both services. I am impressed beyond words and will continue to bring my car to Airpark in the future. Thank you, Richard Small, for your outstanding customer service. Such a pleasure to work with you. More

This dealership is great, salesmen are excellent, but the second they can’t make any more money off of you they are astonishingly horrible. The service department is extremely slow, and often backed up and y second they can’t make any more money off of you they are astonishingly horrible. The service department is extremely slow, and often backed up and yet they still tell you to drop your vehicle off for service, failing to tell you that they won’t even look at it for several days, and when they do look at it they fail to update you on the status of your vehicle unless you call them. Even when you call them they often won’t answer their phones and you are frequently sent to voicemail. Servicing my vehicle here has been a miserable experience, one I will be sure never to repeat. More

I called to make an appointment for service. John answered the phone and was very unprofessional. I have two Dodge Grand Caravans. One of my Grand Caravan was serviced there before. I wanted him John answered the phone and was very unprofessional. I have two Dodge Grand Caravans. One of my Grand Caravan was serviced there before. I wanted him to look up the vehicle so that I may make an appointment with the service advisor that last dealt with. He refused to look up my phone number to find the vehicle. He wanted me to have the vehicle vin number and refused to look up the vehicle by phone number. I told him the vehicle was with my husband at work and I did not currently have the vin. He was upset that I did not want to make an appointment with him, and hung up. His tone of voice was contentious while being patronizing. If he does not want to speak with the public then he should not answer the phone. It was not unreasonable to ask to make an appointment with the previous service advisor that helped us, there was no reason to hostilely state "if the appointment is not with me then you can call back tomorrow!" Then he hung up. I would not recommend this dealership. A dealership should never allow an employee to refuse to do their job, be allowed to intentionally hang up on customers nor be allowed to display unprofessional and hostile behavior towards the customer. More

Scheduled in for service at 7:45am on a Saturday, called probably 10 times between Saturday and Monday evening and couldn’t get ahold of my advisor Richard to see what was going on. Finally got receptionist probably 10 times between Saturday and Monday evening and couldn’t get ahold of my advisor Richard to see what was going on. Finally got receptionist to flag him down just to find out my vehicle hasn’t even been looked at. What is the point of an appointment if your car is just going to sit there untouched. Really disappointed with the lack of communication, ended up cancelling service as I needed my vehicle for work and didn’t know when or if my car would ever get looked at. More

Three calls leaving detailed messages with a live person and two attempts online to schedule service over the course of a month, on a Jeep. Every time promised a call back from a service advisor to schedu and two attempts online to schedule service over the course of a month, on a Jeep. Every time promised a call back from a service advisor to schedule. No response. Previous customer for many years. What is going on? This is a broken business model. Maybe add a metric that grades advisers on calling back customers and scheduling service. Good luck sorting it out. Going elsewhere. More

Unfortunately this is the worst dealership i have hate the displeasure of working with by quite a long shot. Over the course of 2 years they have had our vehicle for a total of 96 days and counting "10% o the displeasure of working with by quite a long shot. Over the course of 2 years they have had our vehicle for a total of 96 days and counting "10% of the total time of ownership this vehicle has been at their service shop" we would have it towed elsewhere but unfortuantely this is the closest dealer to our house so it is what Chrysler will cover for towing. in all 4 trips to the service center the technicians were clearly unhappy to have us there, unresponsive to all calls, voicemails, emails, and would routinely give us false information when we drove the 55 miles to go see in person what was happening with our vehicle. We have dealt with Scott Randall most recently who has blatantly lied to us several times regarding what is happening with our vehicle, in addition while stating in verbal conversations that he would provide us with a detailed list of all troubleshooting steps and services done on the vehicle over the past 55 consecutive days and counting, he has failed to provide this list while Mike at the service center who i can only ascertain is the floor manager and Scotts boss, has outright refused to provide us with this information. The vehicle has been brought in because the motor shut of in the middle of the road and upon attempting to turn it back on, had significant resistance against the starter and a knocking noise "either it threw a rod and its rod knock, or the timing chain failed and its having piston to valve contact" regardless the symptoms were obvious enough that any technician with even a small amount of knowledge should have been able to diagnose and resolve the issue rather quickly. Or so you would expect. 55 days later they still have yet to so much as attempt to turn the motor by hand to verify that it has resistance internally, or to remove any component of the motor and troubleshoot/diagnose anything beyond what they can plug in a scanning tool and see. 6 weeks of fighting with them, wasted time driving to/from the dealership, and extreme hassle due to loosing our house to a fire and being unable to move out trailer, horses, or racecars, and we are STILL being stonewalled by the dealership. the service tech refuses to answer the phone or call back, responds to emails very occasionally and ignores most of the questions askes, and refuses to provide us with any real information. Chrysler is also making it difficult to have this vehicle simply replaced as it is a lemon and qualifies both under state and federal law for a buyback, forcing us to look into spending yet another lengthy and frustrating amount of time at arbitration just to get them to do what they are legally obligated to at this point. I would not recommend ever spending money at a dealership as shady as this one. More

I should have read the reviews. This service department is worse than a joke. Totally rude and absolutely do not care about your time. Made an appointment with "Kyle" for a simple oil change for 1pm. Well, is worse than a joke. Totally rude and absolutely do not care about your time. Made an appointment with "Kyle" for a simple oil change for 1pm. Well, Kyle is no where to be found so spoke with "John Otara". He asked if I was dropping it off. I said no, that is why I made an appointment. He said it would take several hours (just to change oil). I asked where was the fast lane they advertised. He laughed. I asked why I made an appointment for. Answer was "you only made an appointment to speak to a service advisor." That's incredible on it's own, but then I asked where was the guy I made the appointment with and got a stupid blank look back. I again asked for the fast lane they advertised, and got a scough and then a laugh. As I'm leaving, another so called service advisor came out and the two started laughing at me that I expected that my appointment would be an actual appointment. How ridiculous! More