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Airpark Chrysler Jeep Dodge RAM - Service Center
Scottsdale, AZ
471 Reviews
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471 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center
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Verified Customer
February 17, 2024
For 14 years i have been taking my Challenger to Airpark for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my car in on Friday and left it over the weekend, it would be repaired and i could pick it up Monday. That was the first lie. When i messaged and asked the status of my car his reply was " stand by". Not what a car owner wants to hear. Finally, Monday after me hounding him for an answer he tells me the part needs to be ordered, it would be in Tuesday and installed and the car would be ready Wednesday. Nope! Wednesday, i was told the car needs another part and that would be ordered and installed Thursday and car would be ready for pick up. Another lie. Many "stand by"s later, i finally handed my husband the phone and said he is jerking me around and you talk to him! Trust me, my husband an old mechanic and Vietnam Vet has a temper and not happy with the stand by replys called Richard Small who did not tell my husband to stand by and assured him the car would be ready by Friday. Another lie. Friday came, now my car is being held for one whole week, and only suppose to be over the weekend--husband again phoned stand by Small and was told the car is not ready and the part has not arrived. Long story made short is husband told stand by Small to be sure the car is ready because we were coming to pick it up and bring it home and go else where to get it repaired . Sad to say the service dept. use to be a very good place to take my Challenger, and we have had very good, caring advisors and i have lost faith in this dealer ship and really not happy by the way i was treated by Richard Small the worse service adviser ever! By the way, the other lie was i had NO new parts installed in my car at all. All was done was oil change. Plus! I also had an e-mail of a multi point inspection done of my upholstery, carpets, brakes were checked , plus everything that was not under the hood checked over of which i certainly did not ask for nor want and then after that an e-mail of the person Gab who buys pre-owed cars that come in for service and since i brought in a Challenger , if she gave me the correct number would i be interested in selling it? Sounds a little "fishy" to me, and very disrespectful of someone wanting to buy my car that i have NO intention of selling and then Richard Small and his stand by attitude not being honest with me. I am sure there are honest service advisors that work there, i happen to get one that is not ane sad to say, my Challenger will not go back there. More
by mousebenn
Employees Worked With
Richard Small
August 29, 2023
Gladiator for its oil change. Came in at 2pm on August 26th, and like I always do, removed my pistol from the holster I have down by the gear shifter, and put it deep in the cent Came in at 2pm on August 26th, and like I always do, removed my pistol from the holster I have down by the gear shifter, and put it deep in the center console, and covered it. When I picked up the vehicle, the first thing I always do is put it back, so it's within reach. Well, it wasn't there. Called the Scottsdale PD, and they came out and filed a police report, but im sure it's well gone now. It's frustrating & sad that someone would do such a thing. If you're bringing in for service, I'd recommend leaving nothing of value in your vehicle. More
by ciaran1972
Employees Worked With
Cameron
June 07, 2023
Here is another dealer that changed all its staff and its entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a servi entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a service advisor, NOT for the service (this is the crap Airpark Jeep methodology mentioned in my previous review). The vehicle would have to sit there for 3 days to be looked at and diagnosed. I asked "why don't we just make the appointment then for in 3 days?" That confused the advisor (John), who just said "we don't do it that way." Clearly, this is so they can stack vehicles for service without ANY CARE for the customer. This shows they have absolute NO RESPECT for their customers. I'll go elsewhere. More
by jeepardized
Employees Worked With
John in service
January 24, 2023
Hello, I would like to apologize for my behavior at our appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate. While it was wrong of me, I need you to understand just how that button was pushed. First of all, I had an appointment the middle of November for a Dodge recall of an airbag. When I arrived at my scheduled appointment, I was asked if I was planning on waiting, which I was, but then I was immediately told the car would be at the dealer all day.. My schedule did not allow for me to be without a vehicle, I had not made plans for this, because I was not forewarned, so I needed to reschedule. I would think a notice would be courteous, but I am just the customer. I made an appointment for the end of December (the 28th), over 5 weeks away. Then a week before the appointment, I called and asked if the appointment could be pushed back one day to December 29th. No worries is what I was told. My husband was coming in from out of state so that we could take the car to the dealer with a second car available for pickup by that driver. I received 2 texts on the 27th, while in CA, confirming my appointment on the 28th. I called and explained that we had an appointment on the 29th but we had decided to leave CA a day early and would take the 28th. No worries is what I was told again. When we arrived at the service department for our appointment, we were told that we could leave the car until the beginning of the following week, January 3rd, because four techs had called in sick. We tried explaining that it was impossible because my husband was going to be leaving the state again. I was offered a Lyft but that was going to be inconvenient for me because I have to go back to work. As we were told, in a very rude manner, that you had "200 cars in the back with the same story, and we should really just deal with it" was when I reached the point that my buttons were pushed. We did everything to make these 2, rather 3 scheduled appointments. I am not sure what more we could have done. My husband flew to Arizona, we left CA early, we made it to our appointments on time, and we moved our appointments to make it easier for your scheduling but now we are told that we have to be inconvenienced again. We were also educated, by your service advisor, on the economy and the issues with techs because that is what is happening across the USA and basically, so sad to be you. We were asked to leave and take our business elsewhere because we were not able to be more flexible. I asked if we could go to any Dodge dealer or an individual technician. I was told that I must find another Dodge dealer, so we will. I would also like to point out the number of texts I received wanting to know if I wanted to sell our car to your dealership. While we had not considered it, I am in the market for a new Challenger so thought that I would check them out while at your dealership. My husband and I talked about trading in my 2019 performance package mustang that just hit 19,000 miles on a Challenger and maybe trading in this 300 STR8 but we will look at another dealership since we were asked to leave because we weren’t flexible with our 3rd appointment. Again, I am sorry for my behavior. We were frustrated because we left our family to make sure we made this appointment, we rescheduled a couple of times, we did our part, but it wasn’t good enough and then we were asked to leave because you have 200 cars needing repairs that have the same story. That, Sir/Ma’am, is not good advertising for someone that was in the market for a new vehicle from your dealership. I hope you find reliable technicians and maybe, just maybe, a service associate that shows compassion instead of hostility. It was not our fault that you are behind. We were just trying to get a Dodge recall taken care of. We are not the type of people that put reviews on Yelp, Facebook, Twitter or any other social media programs, but we are the type of people that will remember where not to go. Thank you for your time. More
by alwz38
Employees Worked With
John Otero
November 16, 2022
NEVER get service done at this location! I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect to hear "Well I don't know anything about that." or "That person is not here today". I had to go in 4X to get 1 single issue fixed. The buck was always passed and I did not get to work with the same person twice after my first visit. Even Service Managers do not communicate to one another when something has been escalated to try and save any bit of a relationship. Don't waste your time -- I can tell you I had taken off work 4X to get this done. When they finally agreed on the 4th time to give me a loaner, they try to hit me with "well you need to pay for gas etc." Excuse me?! The only reason I am here today is because of your incompetence and inability to service my vehicle. I WILL NOT BE BACK TO THIS LOCATION!!! (Side note - thank you to the service tech that actually was in my meeting with Service Mgr #1 Todd -- and recognized me the 4th time to make good on what was promised bc Service Mgr #2 "had no idea what was going on." He was the ONLY competent person I dealt with) More
by Afur35
Employees Worked With
Nikki Van Doran, Glen Drobney
