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Airpark Chrysler Jeep Dodge RAM - Service Center

Scottsdale, AZ

4.5
504 Reviews

504 Reviews of Airpark Chrysler Jeep Dodge RAM - Service Center

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November 11, 2024

Kyle our service representative is conscientious thorough and a really nice person. Would recommend this dealership to everyone. More

by RICKLSCHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Heckekthorn
Nov 12, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the fantastic feedback, Rick! We're thrilled to hear that Kyle provided you with such great service. Your recommendation means a lot to us, and we look forward to welcoming you and others back to our dealership soon!

November 11, 2024

While I like my service rep, you had my vehicle for 2 weeks. This should not happen. More

by pmynars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Gatta
Nov 13, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Our goal is always to provide timely, efficient service, and we recognize that two weeks is far from ideal. We’re committed to reviewing our processes to help prevent this in the future. For further discussion on your experience, please contact Jim Cole, our Service Manager, at 480-607-8580.

November 10, 2024

Everything was fixed perfectly and on time! Anthony always does a great job as my service advisor. More

by azmichaelwills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gatta
Nov 11, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We're thrilled to hear that everything was fixed perfectly and on time. Anthony truly goes above and beyond for our customers. Your satisfaction means the world to us!

November 07, 2024

The price paid at pickup was 60% higher than the quote at drop off. I was warned by the service advisor that the repair costs quoted needed to be updated as they were too low. Part of the 60% was 2 filters w More

by BMBINNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Small
Nov 11, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

We sincerely appreciate your loyalty and continued trust in our service team, especially considering that this is your fifth Jeep with us. We understand your frustration regarding the significant price increase at pickup, and we want to acknowledge that it’s important for our customers to receive accurate estimates upfront. It’s great to hear that the service advisor was transparent and helpful throughout the process, and we’ll make sure to address the issues regarding the estimates provided. Please feel free to reach out to Jim Cole, Service Manager, at 480-607-8580.

November 07, 2024

Richard Small is an awesome service manager, and whomever applied the tech solution to my truck was incredible. More

by jonwoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Small
Nov 11, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks, Jon! We're thrilled to hear you had such a positive experience with Richard and our tech team. We take pride in our service and appreciate your feedback!

November 06, 2024

Great service. - quick and no hassles ask for John he’s the best. No kidding More

by pbpalaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 07, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We're thrilled to hear you had a great experience. John truly is fantastic at what he does. We appreciate your support and look forward to serving you again!

November 06, 2024

They did well ordering in the part I needed, appreciated the service provided. Word word More

by JAYARMSTRONG33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the man’s name that ordered the part
Nov 07, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We’re thrilled to hear you had a great experience with our service and that we could help you find the part you needed. Your satisfaction means a lot to us!

November 05, 2024

Came in for my 2nd Jeep Wave free oil change. Since it was the 2nd I thought they would have that figured out but tried to charge me $167. On the invoice was an additional $20 charge for C500 oil More

by dan.speck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
Nov 07, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Dan, it's important that our customers feel confident about the services they receive, and we regret that this situation didn't meet your expectations. We would like to make things right and ensure everything is properly addressed. Please reach out to Jim Cole, Service Manager, at 480-607-8580 so we can resolve this matter to your satisfaction.

November 05, 2024

Excellent service as usual. Anthony Gatta always treats me great. Keep up the work team! More

by CHRISTOPHERROSSAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gatta
Nov 06, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks, Christopher! We’re thrilled to hear about your positive experience with Anthony and our team. Your support means a lot to us. We’ll keep striving for excellence!

November 04, 2024

Convenient scheduling, friendly service writers. Was able to get my vehicle in for it's 20 thousand mile service next day. More

by ericroz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name.
Nov 05, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for your fantastic review, Eric! We're thrilled to hear you had a great experience with our scheduling and service team. We always aim to make your visits as convenient as possible. Looking forward to seeing you for your next service!

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