Airpark Chrysler Jeep Dodge RAM - Service Center

Yesterday Dale Taylor in Finance went ABOVE & BEYOND for me and I just met him yesterday.... Thank you again Dale, I will return because of you! me and I just met him yesterday.... Thank you again Dale, I will return because of you! More

Extremely poor customer service I recently purchased a 2020 Jeep Renegade in June and the car already presented a "Service Engine" light after only 2 months. I made an appointment fo I recently purchased a 2020 Jeep Renegade in June and the car already presented a "Service Engine" light after only 2 months. I made an appointment for Monday (8/10) to have it serviced. When I dropped it off I was told by Jorge that my car would be ready by the end of the day. Later that evening Jorge called me to tell me that the car would not be ready till the following day (8/11). All of Tuesday goes by and I did not receive a single update about my car. Come Wednesday (8/12) morning I called the service department and was told, by Jorge again, that my car would not be ready till Thursday (8/13) due to the parts taking longer than normal to come in. I understood the situation and explained to him that I needed a car to get to work. He told me he could provide me with a loner in the meantime. When I went to pick up the loner (on Wednesday) I explained to him that I work 11 hour days and start at 9 in the morning. That I could definitely pick up my car before work on Friday (8/14) morning but I needed to be called early enough. Jorge said that would not be a problem since the service department opens at 7 am. All day Thursday I did not receive any communication once again about my car. Friday morning I again did not receive any communication about my car. Friday afternoon I received a voicemail from Jorge stating my car was ready. I called Jorge back multiple times to confirm when I could pick up my car since it would be a Saturday and where I could drop off the loner but I got no answer. I called him again on Saturday morning (8/15) before going to work with more than enough time to pick up my car and make it to work on time and got no answer. I also sent a text and finally received a text reply at 12:45 stating my car was ready. I texted back explaining that I was at work and asked when I could pick up my car. At 3 pm I received the following reply "WE ARE CLOSED. IF YOU PICK UP AFTER TODAY THEY WILL CHARGE YOU EXTRA DAYS FOR THE RENTAL CAR". I explained that I've been trying to reach out to him about my car and that it has been difficult to communicate with him. So I didn't understand why I would be charged for the additional days if I needed a car. Without acknowledging what I said I got the following straight forward and rude response "YOU WILL BE CHARGED ANY EXTRA DAYS AFTER TODAY $35 PER DAY. After this I tried reaching out to Manager at the dealership but conveniently there was not a manager available. I am extremely disappointed by the level of customer service that this Service department has provided. I completely understand that there was an issue with the car that the dealership did not know about when I purchased it. I even understand that the parts took longer to come in because of this pandemic. Those are out of the control of the service department and Jorge. However, what is in Jorge's control is the communication. The fact that he constantly failed to communicate with me regarding the status of my car is on him. As a customer I should not have to reach out to find out the status after being told I would be called. I should not have to even ask for a loner car. I also should not have to be charged for any additional days for the loner car even though I have been the one putting in all the effort to communicate. Definitely makes me regret my purchase which is sad because I enjoy my car, but the car is not worth the terrible service. The most frustrating part is that I have been understanding and extremely cordial throughout this experience where I know how terrible customers can be and yet here I am getting the short end of the stick. Can't wait till I have another issue with my car. More

I have officially had the worst experience I have ever had with any company dealing with Airpark dodge. Let me start out by saying this review actually has two parts. Starting last Wednesday 06/10/ had with any company dealing with Airpark dodge. Let me start out by saying this review actually has two parts. Starting last Wednesday 06/10/2020 I took my 2015 Dodge Challenger into the service center to have the AC serviced. After working with Vicki (service advisor) it turned out that the AC just came unplugged and they were happy to fix this at $0. I was ecstatic about this and was very excited that I had finally found a good trustworthy service center. However, after I picked up my car is when the trouble started. I noticed about 10 minutes after picking up my car that the passenger seat no longer moved forward or back (even though when I dropped off the car it worked perfectly). I immediately called Vicki and told her what I had noticed and she admitted that to fix the AC they did have to work in the passenger seat of the car which would cause the tech to have moved the seat back. She instructed me to bring the car in Monday 06/15/2020 to have the seat fixed. At this point I was still happy that Airpark Dodge was willing to make things right. I had an appointment at 7 AM on Monday and I arrived at 6:45. I waited until 8:45 to see what was going on and was finally informed that the piece that they needed to fix the car, they did not have and they would have to find one and have it shipped in. I was OK with this as Airpark Dodge was still willing to make things right. They sent me on a Lyft to get to work and told me they would call me within the hour to let me know what was going on. By 10:30 I called and was informed that they would NOT be fixing the car as they found out the part would cost them $600 as they would have to order it. I had requested to speak with a Supervisor on this as it was the fault of Airpark Dodge that caused this piece to break. I was instructed to speak with the Service Manager Ron. After trying to get a hold of Ron several times I finally decided the only way to speak to him was obviously to go back into the service center and talk to him face to face. When I arrived at Airpark Dodge I finally was able to speak to Ron. Speaking to Ron was very aggravating, I received excuses such as, "If I go to a Dentist, and I have a heart attack, is it the Dentist's fault or my own" and, "your car is a 2015 with 100k miles on it, so the seat was going to wear out anyway" These two responses did not settle well with me at all. The dentist analogy is completely unrelated, if I were to go to a dentist and the dentist were to chip my tooth, yes I would expect them to fix their mistake as IT WAS THEIR FAULT. As for my car being 5 years old with 100k miles on it, what does that have to do with anything, I am proud of the car that I have for myself and my 2 year old daughter to drive around in, just because Ron didn't see value in my car, doesn't mean it isn't important to me. After speaking with Ron face to face for about 20 minutes, he finally agreed to have a tech take a look at the seat and try and fix it, I went home with high hopes that Ron and Airpark Dodge decided to do what was right and fix their mistake. I waited until 5 PM to call in and see what was going on as I hadn't heard anything for 2.5 hours. I was able to get in contact with Vicki's assistant Tom who instructed me that Ron and Vicki had left for the day (without calling to give me any updates on the car) and that the car was ready to be picked up and all is fixed. I was ecstatic with this answer and rushed over to Airpark Dodge to get my car back. After I got the keys from Tom the first thing I did was test to make sure the seat was working...the seat was STILL NOT working. I walked back up to Tom and told him that the seat was not fixed and I was very disappointed that I was told to come pick up the car and it was fixed and ready. I asked Tom to leave a message for Vicki to call me first thing in the morning 06/16/2020 (at this time 10:15AM I have still not received a call from Vicki). I have left a voicemail for Coy (the general manager) to call me (I am yet to receive a call) More

Took the Jeep in to get some work done and was told that the brakes and rotors needed replaced. In fact the Service Manager said that the pads were down to 3mm. I took the car to another place and found the brakes and rotors needed replaced. In fact the Service Manager said that the pads were down to 3mm. I took the car to another place and found out that there was 1/4 inch left on the pads and the rotors were just fine. Needless to say I’m very disappointed. More

Service appointment failure I had an appointment with John Martino for service at 9:30 for an oil change and to look at three issues (two interior fit issues, anti-freeze smell) I had an appointment with John Martino for service at 9:30 for an oil change and to look at three issues (two interior fit issues, anti-freeze smell) on our 2019 Ram 1500 Limited. Arrived on time, waiting 10+ minutes to speak with John on issues for appointment, and told them I would be waiting on it, prepared to work through the day from the customer lounge. I did ask John if he smelled the anti-freeze, but he didn't. I said I would like for him to go open the hood with me and try, but he simply said they would look at it. Fast forward a bit over two hours, and John comes out to the lounge to ask me if I could leave the truck overnight because they won't have time to look at it today, and that he didn't want me waiting all day to find out. Seriously? What good was having an appointment? So I have wasted a large part of my day without one thing being accomplished. I will NOT be coming back to Airpark. More

Absolutely terrible service. (5) times my new vehicle has been in for service and every time, missing none, they have either not addressed my warranty issues or made more damage to the vehicle with their poo been in for service and every time, missing none, they have either not addressed my warranty issues or made more damage to the vehicle with their poor quality service technicians and lying, cheating, dishonest, disrespectful and condescending service advisors. This last time the whole crew stood in front of me and lied, causing more issues with the vehicle and the service department must have thought it was funny to put a large derogatory sticker on my rear bumper probably assuming I'd drive away with it on my car but I caught it before I left, wow i mean who does that, immature and certainly unprofessional. I had Shawn (service manager), Steve (senior tech and service advisor) and Jon (service advisor) lie to my face! I would never ever recommend this dealer to anyone at all! I am now forced to get the manufacturer directly involved. All of these issues with #AirparkDodge is absolutely inexcusable, unprofessional and unreasonable. Do yourself a favor and avoid the frustration, stress and terrible inconvenience, DO NOT USE THIS DEALER! More

My family loves this dealership! Airpark cares about their customers and always makes sure the customer is happy. We have bought many vehicles from Airpark and will continue to do so in the future! Grea their customers and always makes sure the customer is happy. We have bought many vehicles from Airpark and will continue to do so in the future! Great cars and great service More

Thank you, Logan was very helpful and polite, would recommend this service department to others had prompt and professional help. fixed an issue under warranty still got rental and lyft. recommend this service department to others had prompt and professional help. fixed an issue under warranty still got rental and lyft. More

The service was great. John took great care of me. Very prompt. Very professional. I received my car back on the same day. Nice experience. prompt. Very professional. I received my car back on the same day. Nice experience. More

My Jeep Wrangler 4dr Unlimited I can only say great things about Chad Blatt, the service advisor who helped me with my Jeep. He listened carefully to the issue that I had and also I can only say great things about Chad Blatt, the service advisor who helped me with my Jeep. He listened carefully to the issue that I had and also addressed a recall for the airbag replacement. He was very knowledgeable about the maintenance warranty that I still had on my Jeep (2015). He took the time to listen what the problem was and fortunately I had a recording of the noise that we were hearing that brought us to Airpark in the first place. He was able to get this issue fixed and in their researching the problem discovered another so all was repaired completely. Chad was very professional in making sure I was informed of all repairs that were needed. If I could give his a higher rating than 10 I would. More