Airpark Chrysler Jeep Dodge RAM

Please steer clear of this dealership, horrible customer service! The review is long but worth the read. They may have a large selection and even possibly have the exact vehicle you are looking for, but d service! The review is long but worth the read. They may have a large selection and even possibly have the exact vehicle you are looking for, but do not buy from this establishment. Here is how my experience went. I called in and David Head answered. I told him I was looking at a jeep at another dealership and was wondering if they could offer the same deal since they are 2 miles from my office and it would be far more convenient. After David asked me a few qualifying questions, he then told me, "I don’t see any reason why we couldn't offer you that price, when can you come in?" I then called my wife to see when she could meet me there. During this process, the original dealership I was talking to called me back and offered me a better deal so I then called David to see if they could match the new deal that was offered. He said he would have to look at the numbers and call me back. Well, after hours of waiting and me calling a couple of times to find out his answer, I finally got a hold of him. He said he couldn’t do that deal but he hadn’t run the number to see what my price would be, mind you it had been over 4 hours at this point. I asked him when he would have time to give me the exact number and he said an hour. Well, 1 1/2 hours later a salesperson called me and offered me a price that was $2k higher than David had agreed to on the first phone call. How does that work? I then asked for David and he pretended to have no idea what I was talking about. They mentioned that they record all calls and I asked if they could look up my first call, and the strangest thing....that particular call was not in system. All other calls were. Based on the shady business that was going on, I asked that David have the GM Coye Pointer call me so I could inform him of poor business practice, and I still have not heard from anyone and its been 4 days. You have now been warned; take your business to a dealership with ethics, not Airpark. More

I bought a new dodge charger from another dealership and took it for its first oil change at this dealership since it is close to my work. I waited to buy a car for a long time a got a really cool car, the took it for its first oil change at this dealership since it is close to my work. I waited to buy a car for a long time a got a really cool car, the charger road and track with the hemi engine. It is a black car with black interior and powerful. When I picked up my car the valet kid smirked at me weird and when I got back to my office, that is just under one mile away I realized there was 30 more miles on my car than the mileage out on my paperwork. I went and looked at the car and there was mud under the car and on the wheels and the car was supposed to be washed. I was in a hurry when I picked up the car so did not think to look for this at the time. I called my service writer who never called me back, still hasn't, I called the Service Manager who denied any wrongdoing. Then I called the General Manager daily. It was four days before I got a phone call back. He also denied it and said, "What do you expect me to do? Fire everybody?" Not the appropriate response to a customer whose car was essentially stolen and taken for a joy ride apparently on an unpaved road. Never got an apology, never offered to pay for a quality check by another dealer, never offered to credit the card for the service, or reimburse for the gas used on this joy ride. Nothing. I highly encourage you to purchase and take your vehicle elsewhere. Who knows what the staff are doing with those cars. More

Poor Service & No Integrity I am certainly Poor Service & No Integrity I am certainly disappointed in the service that I have received from your used car sales manager, Frank. I called in Poor Service & No Integrity I am certainly disappointed in the service that I have received from your used car sales manager, Frank. I called in and inquired regarding a Dodge 2500 that I saw listed on the internet. I first dealt with a sales person and was then contacted by Frank. I explained to Frank, that I would be buying from out of state to qualify for a year-end tax benefit. I also explained that I am a business owner in Los Angeles and was prepared to pay cash. We agreed on a price that was acceptable to both of us. I received an email from frank with the beak down of p\vehicle price, tax & license with his signature and a place for me to sign as acceptance. I signed the document and I emailed the signed confirmation back to Frank. I then called Frank to coordinate payment and arrange pickup details. Frank informs me that said that there was someone else who was in the showroom and interested in the truck. He promised to call me back in 5 minutes and let me know the outcome. Of course, I did not hear from Frank in 5 minutes. I did receive a call from the original sales person an hour and 20 minutes later informing me that the truck was sold and you had addition trucks available for sale. The one suggested has significantly more miles and not what was agreed upon and was priced in the same price range. After reaching out to the general manager his response was “ I appreciate you contacting me so I can use this experience to train with my staff. I’m sorry we were unable to earn your business. Unfortunately we often have more than one client looking at the same vehicle. With new vehicles we can usually find another unit but with a used car its harder to duplicate.” Online buyer beware, this dealership has poor integrity and is clearly misguided in its service approach. In these days of online sales, it is surprising that Airpark Dodge Chrysler Jeep RAM Fiat offers vehicles for sale, agrees upon a price in writing and then pull the deal and sell to another buyer. They probably took another poor soul for more money. Do yourself a favor; find another dealership with integrity and a real commitment to servicing their customer. More

I had a poor experience for a previous vehicle purchase. However, this time around, the staff I dealt with went above and beyond to make sure I was beyond satisfied. I am glad i decided to stop in as the 20 However, this time around, the staff I dealt with went above and beyond to make sure I was beyond satisfied. I am glad i decided to stop in as the 2014 Jeep Grand Cherokee's are amazing. It's not just a Jeep, its a luxury SUV. It competes with the BMW and Mercedes. The Jeep gives you more band for your buck. Anyhow, getting back to the rating, Dennis was who i dealt with first and was not pushy at all but wanted me to stop by just to check out the vehicle. He was confident in his vehicle so i decided to stop by. Then i dealt with Jeff to go over the numbers and I couldn't be any happier with the number they offered. Then off I went to deal with the finance department with Heather. She was upfront and did not sell me on useless crap which I really appreciated. She also helped me understand some things about a previous purchase from there. So all in all, the staff went above and beyond to get me even to hop on this site to write a review. If your in the market for a Jeep, Chrysler, Ram, or Dodge, definitely check Airpark out. More

We were shopping for a replacement vehicle and met Dennis Hanke at Airpark Jeep. Dennis is a really good guy, very professional, impressive product knowledge and NOT pushy. If you need a good resource for a Hanke at Airpark Jeep. Dennis is a really good guy, very professional, impressive product knowledge and NOT pushy. If you need a good resource for a Jeep in Scottsdale, we'd give him our top reccommendation! More

I recently attempted to purchase a 2013 Ram 2500 from Airpark Ram Dealership. Initially the salesman, who I am intentionally not naming, gave me a great quote via email and after some hesitation and rea Airpark Ram Dealership. Initially the salesman, who I am intentionally not naming, gave me a great quote via email and after some hesitation and reassurance on the salesman's part, I allowed my credit to be pulled registering the much hated inquiry hit. All continued well and at 730pm on the night before I drove ACROSS TOWN to make the deal, I was told that they would have everything ready for me in the morning when I arrived. Keep in mind that I was quoted a price on a specific truck and on my quote was that truck's specific VIN. I knew what I was going there to buy and so was the salesman. I arrived at 1030 am the next day as scheduled and was immediately met by the salesman. As he shook my hand introducing himself, in the same breath he began to say that he came in late today. As he says this I see that he had enough time to stop at the local coffee shop due to the mocha frap latte mixture chilling on his desk. He continues to say that the truck we made the deal on had already sold. I think to myself, "already sold? since last night at 730pm to now?" Now I am not in the dealership career field however someone with Internet Manager in their title such as my salesman should have had the knowledge to ensure the truck wasn't being sold to another customer when he made the deal to me, correct? Especially after I wasted the gas and credit inquiry hit to make this happen. So instead of calling me in the morning when he finally arrived with his coffee to say the truck was sold, he allowed me to drive all the way down there and even had a red truck parked at the front for me to look at, all along knowing red was my least favorite color. After me challenging his lack of customer service, the salesman had the nerve to say that we never agreed on a specific truck and that it was my fault that the trip was wasted because I didn't choose to buy the red truck or the dealer lifted monster truck in the showroom that he kept pushing on me. So I left and requested his managers contact info. I relayed this story to his manager and the finance manager and the general manager of the Airpark Ram Dealership. I have sent them two emails in two weeks requesting an answer. I have as of this review received no replies by anyone with any kind of apology or excuse. This is completely unacceptable since they are so quick to spam your email with every chance to get you to come in. I will never do business with this Dealership again and strongly encourage anyone reading this to beware. More

We purchased a used car from Airpark Dodge. I wait for the reps to get back to me and they never call back. I bring the car in for an appointment in the early morning and by the end of the day - I still h the reps to get back to me and they never call back. I bring the car in for an appointment in the early morning and by the end of the day - I still have no bid. The only work that they seem to do quickly are oil changes Have escalated this to highest levels and lots of talk and no resolutions. I want to work with them but just don't have the time or patience. Would rather drive 40 miles than go back. More

If they had a 0 star option I would give it. I live out of state and worked for 2 days to work out a price on a used truck. We agreed on price and I had a friend go test drive it. The sales manager spoke t of state and worked for 2 days to work out a price on a used truck. We agreed on price and I had a friend go test drive it. The sales manager spoke to me about making a deposit on the truck, he told me they would draw it up and get back to me in 1 hour. Waited all night at 10PM I get a TEXT message to say they sold the car to someone else. I have hotel reservations to travel there as well as planes tickets. This is point blank these are WORST most un-trustful people on the planet. I would not recommend them to someone I did not like. Never will go there, will tell everyone I know, and forward this letter to there corporate office as well. I welcome them to come here and dispute anything I have said. More

Most pleasant car buying experience I've had! To begin with, I got quotes from every Chrysler dealer in the valley, and Airpark was among the lowest. Since it was the closest to me, I went in - fu begin with, I got quotes from every Chrysler dealer in the valley, and Airpark was among the lowest. Since it was the closest to me, I went in - fully expecting to be hit with "hidden" charges or fees. But, nope, all the final numbers matched what John Snyder had emailed me. So I really appreciated the "full disclosure". I had researched my trade-in value on several websites, so had a good idea of what it was worth. There again - a pleasant surprise - they gave me what I expected to get for my trade-in. Then comes the "finance guy" - Brian Holzner. From past car buying experiences, this was what I was dreading the most - high pressure sales for extended warranties, alarm systems, anti-theft devices, maintainence plans, etc. But, again, my fears were unfounded. There was no pressure, just "this is what we offer if you're interested"... of course, there were still umpteen things to sign - but I guess that's inevitable. I would definitely recommend Airpark to anyone looking for a Chrysler, Dodge or Jeep. More

This is the 9th jeep i purchased from them in the past 12 years. They have always been fair , friendly and truthful. Coy went out of his way to please me, and the salesman Dennis was awesome. He even deliver years. They have always been fair , friendly and truthful. Coy went out of his way to please me, and the salesman Dennis was awesome. He even delivered my new car to me, since i had a house full of company. Everything they promised they delivered . Very fair friendly and dependable experience. Have to recommend them very highly. More