Airpark Chrysler Jeep Dodge RAM

AC repair My experience the service center has been horrible on multiple occasions. Most recently, I set a 9:00 appointment for 6/27 to get the AC and a malfunc My experience the service center has been horrible on multiple occasions. Most recently, I set a 9:00 appointment for 6/27 to get the AC and a malfunction light looked at. I brought it in and was going to wait but John Marino said it would be a few hours, so I left and he agreed to call me after it was looked at. By 3:00, I had not received a call so I tried to contact him but he could not be located so I left a message to call me back. At 4:00, I called again and he still could not be located. I said I needed a call back ASAP as I was coming to pick it up at 5:00. I finally received a call back at 4:45 from John. He claimed that it was being looked at but the cause of the issue could not be determined and he asked if I was able to leave the vehicle or bring it back the next day but neither of these was an option. I picked up the vehicle to find out from another service person that the vehicle had not even been looked at yet. This exact same situation happened with another vehicle of mine about a year ago with Doug Chapman at this service center. I had assumed it had was a one-time scheduling error or something but realize this now that this is a common excuse used with the customers. I have purchased my last 3 vehicles from this dealership and I am loyal to Chrysler and Dodge. They are the closest Chrysler/Dodge dealership to my home but I set an appointment with Chapman which is much farther away. The issue was fixed in under a day and I was continually updated about what was being done and when it would be ready. The repairs were done for less $ by Chapman than what Airpark said it would cost to just diagnose the problem. I will be taking my vehicle purchases and service needs elsewhere. More

professional excellent dealership all around great priduct knowledge and very responsive. Robert Brickman was my salesman and he did an excellent job with my trad excellent dealership all around great priduct knowledge and very responsive. Robert Brickman was my salesman and he did an excellent job with my trade and my new truck. More

Recommend Best part about this dealership? Availability for service appointments! Provided an appointment within 48 hours by Nikki. Called another dealership fi Best part about this dealership? Availability for service appointments! Provided an appointment within 48 hours by Nikki. Called another dealership first & was offered an appointment 10 days out. Arrived at dealership. Greeted by Leon, my customer service rep, immediately upon arrival. Enjoyed the great waiting area (water, coffee, donuts, popcorn) comfortable furniture. When my service was done, Leon escorted me back to my car. Although my service was routine, car’s running great. Will come to Airpark for future service needs. More

Excellent Experience No hassle and no pressure approach. Dale, Doug and Robert provided the best car buying experience one could ask for. I can highly recommend This dea No hassle and no pressure approach. Dale, Doug and Robert provided the best car buying experience one could ask for. I can highly recommend This dealership! More

Excellent Experience Very helpful sales and finance staff. Never once did I feel pressure to buy something I didn't really want or need. Appreciate all they did for us, Very helpful sales and finance staff. Never once did I feel pressure to buy something I didn't really want or need. Appreciate all they did for us, John Thebold and Chris Bass were the best. More

Very helpful and friendly Amazing customer service! Made it a very easy and comfortable experience. The service advisor, Leon went above and beyond. He was extremely helpful th Amazing customer service! Made it a very easy and comfortable experience. The service advisor, Leon went above and beyond. He was extremely helpful throughout the process. More

Knowledgeable, friendly sales staff Initially, I was apprehensive about purchasing my next vehicle from Airpark. This was exclusively attributed to the sheer volume of phone calls I rece Initially, I was apprehensive about purchasing my next vehicle from Airpark. This was exclusively attributed to the sheer volume of phone calls I received in the three days that I was considering the purchase. Once I had made my decision however, Henry and Tyler were extremely helpful in ensuring that I was a satisfied customer. They did all they could to guarantee that I was happy with my vehicle purchase. We’re it not for the calls I received from the dealership (not Henry or Tyler), this would have been a five-star review. More

Awesome experience (again)! Once again Airpark Dodge has come through for me. Hands down the best price and customer service for my brand new Hellcat Challenger. Steve Cazoneri i Once again Airpark Dodge has come through for me. Hands down the best price and customer service for my brand new Hellcat Challenger. Steve Cazoneri is honest and knowledgeable. This will be the third Challenger I bought from them and had a great experience every time! Highly recommend this dealer! More

Great team, easy process! Ben and Dale were great! They made the whole process fast, easy, and fun. The customer service didn’t stop when I left with my new car either - these Ben and Dale were great! They made the whole process fast, easy, and fun. The customer service didn’t stop when I left with my new car either - these guys checked up on me to see if I had any questions about my new SUV and to ensure I was satisfied. I would highly recommend this dealership. More

Bob was great I had a great experience taking car in for Jeep recall. It took very little time and the customer service was great. Thank you Bob I had a great experience taking car in for Jeep recall. It took very little time and the customer service was great. Thank you Bob More