Airpark Chrysler Jeep Dodge RAM

Fabulous to work our deal here. Our salesman, Matt, was so talented and knowledgeable on the product, that it made our purchase a breeze.Matt also helped us to get to know the truck Our salesman, Matt, was so talented and knowledgeable on the product, that it made our purchase a breeze.Matt also helped us to get to know the truck by going over all the settings on the screen, which could be very confusing. More

Certified Pre-Owned Jeep Comes With Damage I have personally purchased my 4th and LAST vehicle from Airpark Jeep.  As a former employee, I find the new management team to lack integrity and hon I have personally purchased my 4th and LAST vehicle from Airpark Jeep.  As a former employee, I find the new management team to lack integrity and honesty and feel others should be warned. June 25th: Located vehicle on dealer website and sent the inquiry.  Throughout the day I learned it was not ready / still being inspected, but was told I could come in and purchase the vehicle. I offered to put a cash deposit on the Jeep and was instructed that is not possible on used vehicles.  We scheduled an appt for me to come in the next morning to drive and buy the Jeep. June 26th: Arrived at our appointment time and our sales rep advised the vehicle was not quite ready but we could test drive it. The vehicle was pulled up and we looked around, inside and under the Jeep. As it had just come in, there was almost no gas so we drove to the fuel station.  The sales rep filled the gas as we looked over the Jeep for damage again and asked in the dealership would repair/paint the edges of the hardtop that was paint chipped.  She offered to provide us touchup paint. We drove the vehicle and all seemed well. As we had already settled on a price, when we returned to the dealership we agreed to purchase and the process took a couple hours to get us into financing while the vehicle was taken to be prepped. After we completed the purchase our sales rep had the jeep parked out front with the paper plate already installed and I was on my way.   Upon returning home, 25 minutes after leaving the dealership I noted the ripples in the body panel around the fuel filler. I immediately snapped photos and sent them to our sales rep. She stated she showed them to her management team but there was nothing they could do. Over messages I learned the vehicle was damaged in transit, but they believed it to only be the rear bumper, and the dealership received $1570 to repair it.  As I am replacing bumpers, I was not concerned about the plastic bumper that was damaged. I pressed about the body panel and it was agreed that their ding and dent guy would look at it when I returned in a week for my second key.   Upon my visit to have my second key programmed my Jeep was presented to the Airpark Jeep contractor for dent repair and he noted it needed to be done at a body shop.  I offered for any management member to inspect the vehicle or come discuss in person, rather than put the sales rep in the middle of the issue.  The sales rep, in tears, explained that she was told it was her responsibility.  Had Airpark taken the time to properly inspect the vehicle they were selling, as a certified used car, or been upfront that there was damage from transit and used the money they received to repair the bumper, they would have found this other body damage. I left the dealership in disbelief that this was acceptable and got a quote for repairing the body panel. The quote is $1,700 and has been provided to Airpark Jeep and they have not responded. As of today Airpark Jeep has not offered any additional assistance to repair, replace, mend or make the situation right.  They have kept the "bumper money" they received from the transporter. Their lack of interest to remedy this situation is why I am leaving the reviews I have.  Others should be aware that Airpark wants nothing more than the sale, takes no accountability and will pocket repair funds rather than invest them in the vehicle they are intended to repair.   More

I reached out online because I wanted to lease a Jeep and do most of the work over the phone. The salesperson did not get back to me for hours after I completed the credit app per her direction. She wouldn’t do most of the work over the phone. The salesperson did not get back to me for hours after I completed the credit app per her direction. She wouldn’t provide me the details behind the numbers and showed absolutely no interest in trying to find me the best rate or monthly payment. Furthermore she continued to push me to come in during this pandemic. What’s the point of internet sales if I have to come in to see the numbers. While she claimed she was transparent I had to continue to ask for details and she wouldn’t send them all at once to review. I’m glad I ejected when I did because I want a dealer that wants my business. I guess Airpark Jeep is doing great and doesn’t need me. More

The best dealer ship I have ever shopped at. No running back and forth to make a deal. Gave me the price of the car out the door no hidden charges. Very friendly people and made us feel welcome. I would ad back and forth to make a deal. Gave me the price of the car out the door no hidden charges. Very friendly people and made us feel welcome. I would advise anyone looking to buy a car to make sure you stop there first. We had appointments at three other car dealerships they were the first because they had the car the options and color we wanted. We left with the car we wanted. Thanks to all the people that helped us. More

I recently bought a vehicle from here for my son. I would never go here again. It was his first time buying a car and of course he found one that he liked and wanted to try and get it. I would have walked ou never go here again. It was his first time buying a car and of course he found one that he liked and wanted to try and get it. I would have walked out within a few minutes and never looked back. I had pre-approved financing from my bank and I told these guys not to run my credit besides what is required. They of course ran my credit a million times after I told them not to so they could try to get paid on the financing. If you like to work with liars and working with people you can’t trust then this is the place for you! More

I have officially had the worst experience I have ever had with any company dealing with Airpark dodge. Let me start out by saying this review actually has two parts. Starting last Wednesday 06/10/ had with any company dealing with Airpark dodge. Let me start out by saying this review actually has two parts. Starting last Wednesday 06/10/2020 I took my 2015 Dodge Challenger into the service center to have the AC serviced. After working with Vicki (service advisor) it turned out that the AC just came unplugged and they were happy to fix this at $0. I was ecstatic about this and was very excited that I had finally found a good trustworthy service center. However, after I picked up my car is when the trouble started. I noticed about 10 minutes after picking up my car that the passenger seat no longer moved forward or back (even though when I dropped off the car it worked perfectly). I immediately called Vicki and told her what I had noticed and she admitted that to fix the AC they did have to work in the passenger seat of the car which would cause the tech to have moved the seat back. She instructed me to bring the car in Monday 06/15/2020 to have the seat fixed. At this point I was still happy that Airpark Dodge was willing to make things right. I had an appointment at 7 AM on Monday and I arrived at 6:45. I waited until 8:45 to see what was going on and was finally informed that the piece that they needed to fix the car, they did not have and they would have to find one and have it shipped in. I was OK with this as Airpark Dodge was still willing to make things right. They sent me on a Lyft to get to work and told me they would call me within the hour to let me know what was going on. By 10:30 I called and was informed that they would NOT be fixing the car as they found out the part would cost them $600 as they would have to order it. I had requested to speak with a Supervisor on this as it was the fault of Airpark Dodge that caused this piece to break. I was instructed to speak with the Service Manager Ron. After trying to get a hold of Ron several times I finally decided the only way to speak to him was obviously to go back into the service center and talk to him face to face. When I arrived at Airpark Dodge I finally was able to speak to Ron. Speaking to Ron was very aggravating, I received excuses such as, "If I go to a Dentist, and I have a heart attack, is it the Dentist's fault or my own" and, "your car is a 2015 with 100k miles on it, so the seat was going to wear out anyway" These two responses did not settle well with me at all. The dentist analogy is completely unrelated, if I were to go to a dentist and the dentist were to chip my tooth, yes I would expect them to fix their mistake as IT WAS THEIR FAULT. As for my car being 5 years old with 100k miles on it, what does that have to do with anything, I am proud of the car that I have for myself and my 2 year old daughter to drive around in, just because Ron didn't see value in my car, doesn't mean it isn't important to me. After speaking with Ron face to face for about 20 minutes, he finally agreed to have a tech take a look at the seat and try and fix it, I went home with high hopes that Ron and Airpark Dodge decided to do what was right and fix their mistake. I waited until 5 PM to call in and see what was going on as I hadn't heard anything for 2.5 hours. I was able to get in contact with Vicki's assistant Tom who instructed me that Ron and Vicki had left for the day (without calling to give me any updates on the car) and that the car was ready to be picked up and all is fixed. I was ecstatic with this answer and rushed over to Airpark Dodge to get my car back. After I got the keys from Tom the first thing I did was test to make sure the seat was working...the seat was STILL NOT working. I walked back up to Tom and told him that the seat was not fixed and I was very disappointed that I was told to come pick up the car and it was fixed and ready. I asked Tom to leave a message for Vicki to call me first thing in the morning 06/16/2020 (at this time 10:15AM I have still not received a call from Vicki). I have left a voicemail for Coy (the general manager) to call me (I am yet to receive a call) More

I would not recommend this place. We bought a Jeep here a year ago and the only way they would agree on the price was if we bought their Care Plus package through MPP. They said "you get 3 years oil changes year ago and the only way they would agree on the price was if we bought their Care Plus package through MPP. They said "you get 3 years oil changes and tire rotation - replacement keys if you lose or brake them - paint-less dent repair all that and more for 3 years" so we did it because we wanted the price we agreed on before they found out we had our own financing which also made them irritated. It has been a year now and we have still yet to get any information on how it works or what MPP is. I had to call them over 6 times and talk to countless mangers before they emailed me a copy of what we signed but still nothing in the mail about MPP like they said there would be. Go to a different dealer to try and get a new key and they have no idea what MPP is. I had to call 3 or 4 times having to talk to a manager about getting a dent and new key. They said let me look into it and then they had someone else call me back telling me that they can't do anything and that I needed to call MPP. I call MPP and they say that the dealership has to call them so you need to go in and then they call us to get the key. ( I am so glad that they sold me something that they had no idea how to use.) OK so NOW I have to go in and get a key and oil change so I call ahead and make an appointment they said come in at 10 it will take an hr. (1 hour really for an oil change and a key) OK I say. I get there and the service guy I was told to talk to about this I was informed he will know everything and will take care of you. Ok perfect 👌🏻! HE had no idea what I was talking about until I explained everything AGAIN. He was nice and did it all but it should not be this hard. also 1 hour turned into 2:30 hours. They get one star because you should not have to tell them how something they sell works also if you don't hound them they will never call you back. As well as 3 years oil change they said we get is only a set amount if you use them all in 2 years that is all you get. More

Great Customer Service! I bought a 2019 Mazda CX-5 in March with a temporary 90 day plate to register out of state. Due to Covid-19, I was unable to visit the DMV before my t I bought a 2019 Mazda CX-5 in March with a temporary 90 day plate to register out of state. Due to Covid-19, I was unable to visit the DMV before my temp plates expired. I reached out to Ghaleb, who sold me my car, and within 10 minutes the 45 day extension was in my email inbox. He is incredibly helpful, extremely friendly and so timely with his responses. I definitely will be recommending him to family and friends and will be visiting Airpark Chrysler Jeep Dodge RAM for future purchases. THANK YOU Ghaleb! More

Best dealership only if you live around Scottsdale or your last ends in a certain syllable, filled out the credit application waited for 2 days, no response, called only if you live around Scottsdale or your last ends in a certain syllable, filled out the credit application waited for 2 days, no response, called every day for 5 days straight, the only answer i got was the bank is closed, don’t know what the response is from the bank, let me look into it. Do I recommend the dealership ABSOLUTELY !!!!!!, if you don’t want a response for working over the internet and not walking in. More

Took the Jeep in to get some work done and was told that the brakes and rotors needed replaced. In fact the Service Manager said that the pads were down to 3mm. I took the car to another place and found the brakes and rotors needed replaced. In fact the Service Manager said that the pads were down to 3mm. I took the car to another place and found out that there was 1/4 inch left on the pads and the rotors were just fine. Needless to say I’m very disappointed. More