Airpark Chrysler Jeep Dodge RAM

I had heard good things about Airpark so it was unfortunate they did not come close to meeting the minimal expectations I had for them. Originally contacted through True Car, Shelly Lipton from Int unfortunate they did not come close to meeting the minimal expectations I had for them. Originally contacted through True Car, Shelly Lipton from Internet Sales got in touch with me about the pre-owned Jeep I was interested in. I told her I had a trade in and she asked me to send her my VIN, color, and upgrades. I sent the requested info in a text and waited to hear back. I hadn’t heard anything in 24 hours despite sending her a couple of texts and info on a different Jeep I was more interested in. The next day I emailed and called but still nothing. Finally I jumped on the website and started a chat with Charles Murray- Internet Sales Manager. I asked to speak with a manager. I spoke with Jordan to whom I expressed my displeasure about the lack of communication and told him I wanted to deal with a different sales person. He said, “I have 43 other sales people who would like to to a deal” and that someone would call me. Charles Murray got back with me. The communication didn’t get much better from there but I applied for a loan through Airpark and Charles said they’d get back to me in the morning. He sent a text the next morning to say the Jeep I had been applying for was sold. What a circus they are running. General Manager Willie Rosiles sent me a form email asking about my experience . I replied to him with all of the information about my negative experience with the dealership. Of course, I heard nothing back. There is lack of communication internally as well as with customers. They are late in responding to texts, voicemail, and email. How do you sell a vehicle that someone has applied for credit on without giving an opportunity to put some cash down to hold it. There isn’t one positive thing I can say about my experience. I would advise anyone and everyone to steer clear of this mess of a dealership all together. More

Had the good fortune of working with Rebecca Stocks to the end of purchasing a 2019 Ram 2500. I have purchased many vehicles from Minivans to Mercedes—Porsches to Pickup trucks. In all these experiences the end of purchasing a 2019 Ram 2500. I have purchased many vehicles from Minivans to Mercedes—Porsches to Pickup trucks. In all these experiences I have encountered NO one as professional, courteous and efficient as Rebecca. In all the Southwest their is no one I would be more inclined to recommend. Whoever hired her knows his/her stuff ! Congratulations More

Great sales department. Thank you Mr. Mark Patinsky I was shopping around for a jeep. I visited 3 other different dealerships without success. I was greeted right away from the moment I stepped into the I was shopping around for a jeep. I visited 3 other different dealerships without success. I was greeted right away from the moment I stepped into the parking lot with great respect, and friendliness. I was helped by Mr. Mark Patinsky, and his associate.Mr. Mark Patinsky, and his associate were very helpful, the prices on vehicle were very cleared and transparent. No hidden charges, no waiting games, no hard sales. I would definitely recommend Scottsdale Airpark dealership to anyone I know that is shopping around for a vehicle. More

Service appointment failure I had an appointment with John Martino for service at 9:30 for an oil change and to look at three issues (two interior fit issues, anti-freeze smell) I had an appointment with John Martino for service at 9:30 for an oil change and to look at three issues (two interior fit issues, anti-freeze smell) on our 2019 Ram 1500 Limited. Arrived on time, waiting 10+ minutes to speak with John on issues for appointment, and told them I would be waiting on it, prepared to work through the day from the customer lounge. I did ask John if he smelled the anti-freeze, but he didn't. I said I would like for him to go open the hood with me and try, but he simply said they would look at it. Fast forward a bit over two hours, and John comes out to the lounge to ask me if I could leave the truck overnight because they won't have time to look at it today, and that he didn't want me waiting all day to find out. Seriously? What good was having an appointment? So I have wasted a large part of my day without one thing being accomplished. I will NOT be coming back to Airpark. More

2019 Jeep Sahara Purchase Purchased a 2019 Mojito Green Sahara and could not be happier! Ghaleb Zagha was very knowledgeable and helpful through out the sales process. I had r Purchased a 2019 Mojito Green Sahara and could not be happier! Ghaleb Zagha was very knowledgeable and helpful through out the sales process. I had returned back to him from a prior visit (6 months) as it was not the right time then but ultimately he was great in aiding me through my Jeep purchase. The vehicle had a visor issue and that was quickly dealt with from my Service Advisor George Chacko who also was extremely professional and made the repair quick and painless. Lastly was an item that needed to be ordered and installed after my delivery and this was handled by Raechel Vaniwaarden (Internal Service Advisor) and GSM Willie Rosalas. I was extremely impressed as it was taken care of with the upmost customer service and positive customer experience in mind. I will be happy to share my experience both from my post to others whom are looking to have a hassle free positive professional experience in the car purchasing arena. This is not common place in the industry and is a breath of fresh air! Thank you to the entire team of professionals over there at Airpark Chrysler Jeep Dodge RAM. More

Absolutely terrible service. (5) times my new vehicle has been in for service and every time, missing none, they have either not addressed my warranty issues or made more damage to the vehicle with their poo been in for service and every time, missing none, they have either not addressed my warranty issues or made more damage to the vehicle with their poor quality service technicians and lying, cheating, dishonest, disrespectful and condescending service advisors. This last time the whole crew stood in front of me and lied, causing more issues with the vehicle and the service department must have thought it was funny to put a large derogatory sticker on my rear bumper probably assuming I'd drive away with it on my car but I caught it before I left, wow i mean who does that, immature and certainly unprofessional. I had Shawn (service manager), Steve (senior tech and service advisor) and Jon (service advisor) lie to my face! I would never ever recommend this dealer to anyone at all! I am now forced to get the manufacturer directly involved. All of these issues with #AirparkDodge is absolutely inexcusable, unprofessional and unreasonable. Do yourself a favor and avoid the frustration, stress and terrible inconvenience, DO NOT USE THIS DEALER! More

My family loves this dealership! Airpark cares about their customers and always makes sure the customer is happy. We have bought many vehicles from Airpark and will continue to do so in the future! Grea their customers and always makes sure the customer is happy. We have bought many vehicles from Airpark and will continue to do so in the future! Great cars and great service More

Excellent sales staff, especially Rebecca was super helpful. The service department was on time with installing extras the were part of the deal. I'll be back! helpful. The service department was on time with installing extras the were part of the deal. I'll be back! More

Great experience purchasing our power wagon from this dealership. Tim Davis was great and even provided a meal because we were starving. Thank you for a great experience. dealership. Tim Davis was great and even provided a meal because we were starving. Thank you for a great experience. More