Airpark Chrysler Jeep Dodge RAM

I just want to say I’m behind happy about the service At Airpark thank you drew for the amazing service your a blessing thanks Airpark thank you drew for the amazing service your a blessing thanks More

NOT A GOOD DEALERSHIP - THIS IS A BAD DEALERSHIP - CAN NOT A GOOD DEALERSHIP - THIS IS A BAD DEALERSHIP - CAN NOT RECOMMEND!!! In 2016 I bought two cars within in few months of each other at this deal NOT A GOOD DEALERSHIP - THIS IS A BAD DEALERSHIP - CAN NOT RECOMMEND!!! In 2016 I bought two cars within in few months of each other at this dealership. You think they would be happy to see me again. (Do not make that assumption when it comes to this dealership.) On 08/24/2020 Matt from the dealership confirmed an appointment with me on 08/26/2020. Matt did not show up, it turned out it was his day off. He did NOT even attempt to call me to provide a heads up, neither did the dealership management. These action or lack of actions clearly demonstrate the lack of focus on the Customer by dealership. Joshua was the poor guy who had been with them for month who was assigned to me. The management team did not let Joshua know that I had been a customer for 4 years and had done all my car service there. (Extremely Poor Dealership Management). Yes in spite of the incredible poor dealership experience, I did want the new Wrangler Jeep. The new car came with a FREE Tire Rotation & Oil Change, however Mo in the Finance department sold the same program to me for $493 over charging me. Yes another slap in the customer's face. I tried for weeks to get a copy of the a 6 year Extended Maintenance Agreement without success. How many times should someone have to reach out to a dealership to get something? In this case way too many times. After numerous unreturned calls and voice mails and emails, I talked to Mike Rowe, he said Weston Parker Finance Director would call me back in 15-20 minutes. After a couple of hours I tried to reach Weston & Mike again without success. I shared this feedback in the Customer Survey that was sent to me a couple days after the sale. However the dealership management did not read the feedback or simply does not care about their customers. After an extended period of time Weston did call me back, we had a good chat. Weston made some commitments, however their loose management mindset kicked in again, and the next day Weston delegated the follow-up to yet another person, Ryan. (I was NOT important enough for Weston to follow-up with directly) Due to Weston's hand off to Ryan, he dropped the ball and did not cover all the items that Weston & I discussed. The survey form list Glen Drobney from the management team, who is he? More

Before receiving a call from Carlos at Airpark Chrysler Jeep Dodge was turned away from multiple dealerships throughout the Valley because of my credit score, negative equity and trade in value of my curr Jeep Dodge was turned away from multiple dealerships throughout the Valley because of my credit score, negative equity and trade in value of my current vehicle. Other dealerships threw a huge payment at me and said that was the best they could do and some even turned me away completely due to not having a cosigner. Carlos asked me to take a chance with him and that eh would do everything in his abilities to get me adn my children into a much needed bigger vehicle. He did just that, he worked with his manager and before I knew it I was ringing the bell in the lobby, being applauded by the entire sales staff. Carlos is a true professional, kind, motivated and passionate about helping me and my family drive off in our new 2018 Dodge Journey. Carlos took the time to get to know me and what I was looking for in a car, when he brought me out to see my car I knew it was the one. He hit every expectation and wish on my list for a new car. I cannot thank him, his manager and the finance manager Dale enough for all of their hard work and dedication. I would 1000% recommend this dealership. More

We had a wonderful experience at this car dealer! First of all our salesman Drew was fantastic. He did absolutely everything right. His product knowledge was excellent, his kindness and integrity unparal of all our salesman Drew was fantastic. He did absolutely everything right. His product knowledge was excellent, his kindness and integrity unparalleled (did I just say integrity and salesman in the same sentence) . We actually walked away feeling like we got a great deal. The second surprise was the finance guy, Mo, my past experience in this department is they end up treating you like crap because you didn't buy what they were selling. Not Mo, he too was kind, made sure all our questions we answered and went above and beyond to make sure we were 100% satisfied with his service. This place has earned all of our future business. I salute the management for their terrific training program. More

Everyone that we dealt with were very friendly and helpful. This was our 2nd purchase at Air Park and we were very pleased. Thank you. helpful. This was our 2nd purchase at Air Park and we were very pleased. Thank you. More

I just recently purchased a used 2014 Camaro from this dealership. I can say it wasn't the most pleasurable experience. My wife i I engaged over text inquiring about the car. After many back and forths, w dealership. I can say it wasn't the most pleasurable experience. My wife i I engaged over text inquiring about the car. After many back and forths, we decided this was the car for us, without seeing it. We arrived at the dealership, we saw the notice on the front door stating 'masks were required to enter.We put our masks on to only find the employees were not wearing them, only a handful. The place was like a Petri dish, just waiting for new bodies to pass on Covid. Beware this is not a safe environment, use the bathroom and wash your hands! Devon greeted us, very nice man and took us to his desk , where the Used Car Director Jordan Courtney came over. He presented us with a piece of paper showing the details of the car, trade in and other items that didn't make any sense at the time, then asked us to sign. Of course we signed, we wanted the car. Then it was time for Finance, we met Noah Ryan, slick 30 something and started the paper work. When it got to the actual sales contract all xxxx broke lose. The original price of the car that we texted about suddenly changed(remember that piece of paper that we signed at the desk) suddenly came into play. Jordan had said there was an additional $1000 added to the price of the car, that would include Tinting, coating of the paint(whatever that is), they sprayed something on the inside of the car(have no idea what that was) and it all came to around $1000 extra. It's hard to believe the car did not have tinted windows before they said they tinted them. And spraying something on the interior, which we have never heard of that, and spraying something on the paint? So Jordan removed the spraying of the paint from the cost of the car. So now we were minus about $150 for that. Still not happy with the extras, we went ahead and signed. Then it came time for the warranty. This car had no factory warranty, so to be prudent we wanted a warranty, $4000 for 3 years and we still don't know what that covers. We were told we would get something in the mail in about 4-6 weeks. When we got home, (did I say we lived in Tucson) we noticed there was not a sticker on the window for when the next oil change would be. So the wife texted Jordan, the used car Director and asked, his response" when the oil maintenance light comes on" that will be when you need to change the oil. This was so very condescending , disrespectful to a woman, my wife. I'm 99.9% sure he would not of said that to me. In regards to home delivery SErvice, Jordan advised it would take "days or weeks" to get someone to deliver the car to us...What a joke... Our advice to anyone purchasing from this dealership is BUYER BEWARE. The price of the car is not what you think, so many extras added on. And no 90 day free Sirius, no dealership used car warranty, no 90 day OnStar, nothing except extras you have to pay for, except possibly getting Covid! More

Extremely poor customer service I recently purchased a 2020 Jeep Renegade in June and the car already presented a "Service Engine" light after only 2 months. I made an appointment fo I recently purchased a 2020 Jeep Renegade in June and the car already presented a "Service Engine" light after only 2 months. I made an appointment for Monday (8/10) to have it serviced. When I dropped it off I was told by Jorge that my car would be ready by the end of the day. Later that evening Jorge called me to tell me that the car would not be ready till the following day (8/11). All of Tuesday goes by and I did not receive a single update about my car. Come Wednesday (8/12) morning I called the service department and was told, by Jorge again, that my car would not be ready till Thursday (8/13) due to the parts taking longer than normal to come in. I understood the situation and explained to him that I needed a car to get to work. He told me he could provide me with a loner in the meantime. When I went to pick up the loner (on Wednesday) I explained to him that I work 11 hour days and start at 9 in the morning. That I could definitely pick up my car before work on Friday (8/14) morning but I needed to be called early enough. Jorge said that would not be a problem since the service department opens at 7 am. All day Thursday I did not receive any communication once again about my car. Friday morning I again did not receive any communication about my car. Friday afternoon I received a voicemail from Jorge stating my car was ready. I called Jorge back multiple times to confirm when I could pick up my car since it would be a Saturday and where I could drop off the loner but I got no answer. I called him again on Saturday morning (8/15) before going to work with more than enough time to pick up my car and make it to work on time and got no answer. I also sent a text and finally received a text reply at 12:45 stating my car was ready. I texted back explaining that I was at work and asked when I could pick up my car. At 3 pm I received the following reply "WE ARE CLOSED. IF YOU PICK UP AFTER TODAY THEY WILL CHARGE YOU EXTRA DAYS FOR THE RENTAL CAR". I explained that I've been trying to reach out to him about my car and that it has been difficult to communicate with him. So I didn't understand why I would be charged for the additional days if I needed a car. Without acknowledging what I said I got the following straight forward and rude response "YOU WILL BE CHARGED ANY EXTRA DAYS AFTER TODAY $35 PER DAY. After this I tried reaching out to Manager at the dealership but conveniently there was not a manager available. I am extremely disappointed by the level of customer service that this Service department has provided. I completely understand that there was an issue with the car that the dealership did not know about when I purchased it. I even understand that the parts took longer to come in because of this pandemic. Those are out of the control of the service department and Jorge. However, what is in Jorge's control is the communication. The fact that he constantly failed to communicate with me regarding the status of my car is on him. As a customer I should not have to reach out to find out the status after being told I would be called. I should not have to even ask for a loner car. I also should not have to be charged for any additional days for the loner car even though I have been the one putting in all the effort to communicate. Definitely makes me regret my purchase which is sad because I enjoy my car, but the car is not worth the terrible service. The most frustrating part is that I have been understanding and extremely cordial throughout this experience where I know how terrible customers can be and yet here I am getting the short end of the stick. Can't wait till I have another issue with my car. More

Very nice salesman Andrew, Ron in finance was very nice and helped me get a good interest rate, I was very happy with how Ron explained everything to me and even called to tell me he could get me a lower m and helped me get a good interest rate, I was very happy with how Ron explained everything to me and even called to tell me he could get me a lower monthly payment, I feel they all went above and beyond in service and friendliness, I will always buy my cars at AirPark in the future Christine Powell More

Fabulous to work our deal here. Our salesman, Matt, was so talented and knowledgeable on the product, that it made our purchase a breeze.Matt also helped us to get to know the truck Our salesman, Matt, was so talented and knowledgeable on the product, that it made our purchase a breeze.Matt also helped us to get to know the truck by going over all the settings on the screen, which could be very confusing. More

Certified Pre-Owned Jeep Comes With Damage I have personally purchased my 4th and LAST vehicle from Airpark Jeep.  As a former employee, I find the new management team to lack integrity and hon I have personally purchased my 4th and LAST vehicle from Airpark Jeep.  As a former employee, I find the new management team to lack integrity and honesty and feel others should be warned. June 25th: Located vehicle on dealer website and sent the inquiry.  Throughout the day I learned it was not ready / still being inspected, but was told I could come in and purchase the vehicle. I offered to put a cash deposit on the Jeep and was instructed that is not possible on used vehicles.  We scheduled an appt for me to come in the next morning to drive and buy the Jeep. June 26th: Arrived at our appointment time and our sales rep advised the vehicle was not quite ready but we could test drive it. The vehicle was pulled up and we looked around, inside and under the Jeep. As it had just come in, there was almost no gas so we drove to the fuel station.  The sales rep filled the gas as we looked over the Jeep for damage again and asked in the dealership would repair/paint the edges of the hardtop that was paint chipped.  She offered to provide us touchup paint. We drove the vehicle and all seemed well. As we had already settled on a price, when we returned to the dealership we agreed to purchase and the process took a couple hours to get us into financing while the vehicle was taken to be prepped. After we completed the purchase our sales rep had the jeep parked out front with the paper plate already installed and I was on my way.   Upon returning home, 25 minutes after leaving the dealership I noted the ripples in the body panel around the fuel filler. I immediately snapped photos and sent them to our sales rep. She stated she showed them to her management team but there was nothing they could do. Over messages I learned the vehicle was damaged in transit, but they believed it to only be the rear bumper, and the dealership received $1570 to repair it.  As I am replacing bumpers, I was not concerned about the plastic bumper that was damaged. I pressed about the body panel and it was agreed that their ding and dent guy would look at it when I returned in a week for my second key.   Upon my visit to have my second key programmed my Jeep was presented to the Airpark Jeep contractor for dent repair and he noted it needed to be done at a body shop.  I offered for any management member to inspect the vehicle or come discuss in person, rather than put the sales rep in the middle of the issue.  The sales rep, in tears, explained that she was told it was her responsibility.  Had Airpark taken the time to properly inspect the vehicle they were selling, as a certified used car, or been upfront that there was damage from transit and used the money they received to repair the bumper, they would have found this other body damage. I left the dealership in disbelief that this was acceptable and got a quote for repairing the body panel. The quote is $1,700 and has been provided to Airpark Jeep and they have not responded. As of today Airpark Jeep has not offered any additional assistance to repair, replace, mend or make the situation right.  They have kept the "bumper money" they received from the transporter. Their lack of interest to remedy this situation is why I am leaving the reviews I have.  Others should be aware that Airpark wants nothing more than the sale, takes no accountability and will pocket repair funds rather than invest them in the vehicle they are intended to repair.   More