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Airpark Chrysler Jeep Dodge RAM

Scottsdale, AZ

3.1
819 Reviews

7801 East Frank Lloyd Wright Boulevard

Scottsdale, AZ

85260

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Showing 819 reviews

March 01, 2021

Leased a Jeep Wrangler...John Martinez was very professional and helpful...What impressed me most was his honesty… If he did not know the answer to my question he would say so, and then would go fi More

by SummitEnergytrading
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Martinez-sales, Glen Drobney
Mar 02, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for leaving your review. We are glad to hear our sales team was helpful and were able to be of service. We would like to discuss how we can improve in the future and what was keeping you from giving us a 5 star review, which is always what we strive to deliver to our customers. Please contact Glen Drobney, General Manager, at 833-718-0491.

February 26, 2021

John Martinez at Airpark was AMAZING!! I bought a 2021 Jeep Galdiator and could not be happier! Highly recommend Airpark(: Super Easy and stress free! More

by JoJo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Martinez, Glen Drobney
Mar 01, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your positive feedback!

February 26, 2021

Air Park Jeep and John Martinez my salesman were so helpful in helping me trade in my 2015 keep for a 2021 Saharan. Finance team was fantastic as well. Great experience and service👍👍👍👍 More

by Bernie. Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Martinez, Glen Drobney
Mar 01, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 24, 2021

Long story short, we ended up buying a truck (2021 RAM 2500 HD Laramie and a 2021 Challenger ScatPac) as a result of how laid back Chase was and the great deals he and his manager Evan worked out. If t More

by Rob L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase, Evan and Eric, Glen Drobney
Feb 25, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you, Rob, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you feel our customer service has not been as dedicated to you and your wife as we should have been. Our team would like to speak with you so that we can address your concerns. Please contact Glen Drobney, our General Manager, at 833-718-0491.

Mar 01, 2021 -

Rob L responded

Hello Mr Drobney, I appreciated the offer of a call and left a message with reception for you on 2/25 at 1:30 with my contact info. Since we have not heard back I am assuming you did not get the message. You can get our contact information from Evan in the event you would still like to discuss.

February 18, 2021

My husband and I had a great experience with Joe Szydlowski. He was very professional and focused on our needs and happiness and helped us purchase a Scat pack, Charger. My husband is definitely in More

by Jannifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DTaylor , Glen Drobney
Feb 19, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

January 31, 2021

Worked with Joe Lovato, he walked me through the sales process and made this an overall pleasant experience. Recommend the dealership to anyone needing a pre-owned vehicle. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lovato, Glen Drobney
Feb 01, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your positive review!

January 30, 2021

First off, this is the only negative review that I've ever written in my life. After spending two days working out a deal on a used Dodge Durango, we came to a mutually agreeable price (over the phone) a More

by brianscottj85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel
Feb 01, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Brian, unfortunately the vehicle you looked at may have been the one someone else looked at a before you. In this case, after reviewing the calls between yourself and the store, you were offered the chance to leave a deposit to hold the check, however you declined saying “if it is meant to be, it will still be there..." There is no bait and switch, we offered you the chance to hold the car and you declined which allowed another customer to purchase it. Please contact Glen Drobney, General Manager, at 833-718-0491 if you would like to discuss further.

Feb 01, 2021 -

brianscottj85 responded

Thank you for your response. Upon reviewing the calls, I'm sure you noticed that it was beyond bank hours when the hold deposit was requested and as stated in my initial review, I already had my $12,000 deposit pulled from the bank in cash. When the sales manager contacted me to apologize for what had happened, he told me that he always trains his sales staff on the importance of staying on top of the vehicles that customers are coming to purchase, ESPECIALLY when they're driving from out of town (7 hours round-trip for myself). I agree with the sales manager and I hope in the future your sales staff can do a better job of following those lessons.

January 20, 2021

I had the pleasure of working with Eric Kittleman to purchase the 2" Mopar lift kit for my Wrangler JLUR. Eric is very knowledgeable about Jeeps and gave me some great tips well beyond lift kit info. Bi More

by Buckzona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Drobney
Jan 21, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your positive review!

January 15, 2021

Just wanted to thank Matt Sarnocinski for helping us with recent purchase of Jeep Cherokee - he was professional and a joy to work with. Matt was not pushy, but followed up with me on possible vehicles for u More

by A Voris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Drobney
Jan 18, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for your positive feedback!

January 12, 2021

Took my vehicle in for a transmission flush. Someone added 5 qts of oil to the engine. On top of what was already there. Almost ruined my engine. They totally denied any responsibility. Noticed other re More

by Beeson4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen Drobney
Jan 13, 2021 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you for taking the time to leave us a review. We apologize for the issues you have faced. We understand it can be frustrating. We would like to speak with you as soon as possible, please contact Clint Zelez, Service Director, at 480-556-7400.

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