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Airpark Chrysler Jeep Dodge RAM

Scottsdale, AZ

Overview
Reviews
Vehicles
4.2
901 Reviews
Airpark Dodge Chrysler Jeep is a premier Scottsdale dealership that specializes in selling new and used cars, trucks, and SUVs. We first opened our doors in September of 2002 as a Chrysler and Jeep dealer, and eventually acquired Dodge and Ram in December of 2008. Thanks to our wide selection of popular models from some of the top brands in the automotive industry, we have accumulated many loyal customers whom we continue to do business with today. Our highly trained team is committed to delivering exceptional customer satisfaction, and they work hard to meet each buyer's needs. Airpark is a Dodge, Chrysler, Jeep, and Ram dealership in Scottsdale that always puts the customer first, and is dedicated to producing a positive experience for each one. Conveniently located on 7801 East Frank Lloyd Wright Boulevard, Airpark Dodge Chrysler Jeep serves Scottsdale, Phoenix, and Sedona, AZ, as well as the surrounding communities. As a leading Jeep dealership in the Valley, we also hold an annual Jeep Jamboree, where we invite Jeep owners to come with us on a weekend-long off-roading trip. The event has been incredibly successful over the years, and it continues to be a yearly highlight. In addition to hosting fun events, we also support many organizations within our community. We have sponsored and donated to the Arizona Humane Society, Crisis Nursery, Pinnacle High School, American Legion, and Mesa 4-Wheelers in the past. We do our best to regularly help out other organizations in need.
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7801 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 901 reviews

November 19, 2024

outstanding service from John Otero. His communication was, as always first class. the vehicle was serviced promptly. More

by arthurhenry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Otero
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Nov 20, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks, Arthur! We're thrilled to hear you had such a great experience with John and our service team. Your feedback motivates us to keep delivering top-notch service. Looking forward to seeing you again!

November 18, 2024

The dealership is nice but customer service is horrible. Especially for buying a brand new new truck. More

by Jberube20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Air park
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Nov 18, 2024 -

Jberube20 responded

Vehicle was not washed or fueled and ready when I got there to pick it up. Dealership could not find the keys to the vehicle then once the keys were found They could not locate the vehicle. I sat in the parking lot waiting for the vehicle for 3 hours. When the vehicle came out finally it was not washed the vehicle was filthy and not filled up. They did take the vehicle and filled it up. But after waiting 3 hours this should have of been done before I got there to pick up the vehicle. Not one person went over the vehicle to explain what everything did they did not explain if we got XM radio trial or a wi-fi trial I have no idea. After they fueled it up they parked it gave me the keys and said thank you have a great day. WOW I have never experienced this at any car dealership. I spent a ton of money and received this kind of customer service. SAD. Someone needs to make this right…

Nov 19, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

While it’s great to hear that you found our dealership itself to be nice, it’s concerning that our customer service fell short during such an important purchase. Providing excellent service is a top priority for us, and we regret that this was not reflected in your visit. To address your concerns more thoroughly, we encourage you to reach out to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com.

November 18, 2024

Second vehicle purchased at AIRPARK. Both transactions handled professionally. Have serviced for years. All good! More

by Terryc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Heckathorn, Shane Basilone, Martin Colledge
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Nov 20, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks for the wonderful feedback, Terry! We’re thrilled to hear you had a great experience with both your vehicle purchases and our service. Our team strives for professionalism, and it’s fantastic to know we met your expectations. We look forward to continuing to serve you!

November 17, 2024

Kyle always takes good care of my vehicle and keeps me informed of any issues found during the visit. The facility is clean and and the vending service is top notch. More

by vendmaster79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Nov 18, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We're thrilled to hear Kyle is providing excellent service and keeping you informed. A clean facility and great vending options are just part of our commitment to a positive experience. We appreciate your support and look forward to your next visit!

November 16, 2024

Started out accommodating and the issue was unable to be corrected after trying to replace multiple parts. Escalated to the service manager and he denied noticing the concern that myself, the service advise More

by Screenname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim c
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Nov 19, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

We are committed to delivering honest and dependable service, and it's concerning to hear about the challenges you faced. Your detailed account helps us understand where we fell short in meeting your expectations. We value transparency and fairness in all interactions, and we regret that this was not the impression you received during your visit. For further clarification or resolution, we encourage you to reach out to Jim Cole, Service Manager, at 480-607-8580.

November 16, 2024

The service takes 1 week to be done, I have to be calling them to get an update. And even calling my agent never answered my calls. It was a really bad experience More

by Michelle Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
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Nov 19, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Michelle, it’s concerning to learn that you had to wait a week for your service to be completed and struggled to get updates or responses. We understand how important timely communication is and want to address this situation further. Please reach out to Jim Cole, our Service Manager, at 480-607-8580 to discuss your experience in greater detail.

November 15, 2024

Service advisor was extremely helpful. He worked with the extended warranty company to get my very costly repairs covered. Kept me informed and was honest and upfront about potential issue More

by LAURA.WILDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Otero
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Nov 18, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you, Laura! We’re thrilled to hear about your positive experience with our service advisor. Keeping our customers informed and ensuring they get the best support is our priority. We appreciate your feedback and look forward to assisting you again in the future!

November 15, 2024

Kimberly was able to quickly connect my vehicle to the sales department “We Owe” and was satisfied in one day. Very happy! More

by gantle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
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Nov 18, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thank you! We're thrilled to hear that Kimberly made your experience smooth and satisfying. Your happiness is our priority, and we appreciate you sharing your positive feedback!

November 14, 2024

Great communication and understanding of service to be done. Good service equals customer satisfaction always. More

by marslarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Small
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Nov 15, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We're thrilled to hear you had a positive experience with our communication and service. Your satisfaction is our top priority, and we appreciate your feedback!

November 14, 2024

I ordered a car and they delivered it. It was a smooth and easy process. More

by KingKong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot
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Nov 15, 2024 -

Airpark Chrysler Jeep Dodge RAM responded

Thanks! We're thrilled to hear you had a smooth and easy experience with us. Your satisfaction is our priority, and we appreciate your support. Enjoy your new ride!

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