Advantage Toyota of River Oaks - Service Center

I HAD A SERVICE APPOINTMENT ON TUES APRIL 15TH. IT WAS SUPPOSED TO BE AN OIL CHANGE, AND A MULTI-POINT INSPECTION IS SUPPOSED TO BE DONE ALONG WITH THE OIL CHANGE AND THEY'RE SUPPOSED TO SEND A VID IT WAS SUPPOSED TO BE AN OIL CHANGE, AND A MULTI-POINT INSPECTION IS SUPPOSED TO BE DONE ALONG WITH THE OIL CHANGE AND THEY'RE SUPPOSED TO SEND A VIDEO OF UR SERVICE. I NEVER RECEIVED A VIDEO, BUT WAS TOLD BY THE "ASSISTANT MANAGER" OF THE SERVICE DEPT BRANDON JONES THAT I WOULD RECEIVE MY VIDEO THE VERY NEXT DAY, HOWEVER I NEVER RECEIVED A VIDEO BECAUSE NO FOOTAGE WAS EVER DONE. I WAS ALSO LIED TO BY THE "MANAGER" OF SERVICE, ARIC TAYLOR AND TOLD "U WILL DEFINITELY GET YOUR VIDEO" WHEN HE KNEW ALL ALONG THAT NO FOOTAGE WAS DONE. WHICH MAKES ME WONDER IF MY OIL CHANGE WAS EVEN DONE. AT MY LAST APPOINTMENT BEFORE THIS ONE, THEY DID NOT PERFORM MY TIRE ROTATION LIKE THEY WERE SUPPOSED TO AND THAT VIDEO PROVED IT. THIS IS WHY ITS HIGHLY PROBABLE THAT THEY DIDN'T DO MY SERVICE THIS TIME. I BROUGHT MY CAR BACK AFTER THAT INCIDENT FOR THE BENEFIT OF THE DOUBT, BUT I WILL WARN U DO NOT TAKE UR CAR TO ADVANTAGE TOYOTA RIVER OAKS FOR SERVICE! DO NOT TRUST THE "MANAGER" OF THE SERVICE DEPT ARIC TAYLOR AND DEFINITELY DO NOT TRUST THE "ASSISTANT MANAGER" BRANDON JONES. THEY ARE BOTH BLATANT LIARS. DO NOT TRUST THEM WITH YOUR VEHICLE, YOU WORK TOO HARD FOR IT! THIS SERVICE DEPT DOES NOT DESERVE YOUR BUSINESS. I APPRECIATE HOWEVER, THE ASSISTANCE OF MO IBRAHIM. More

Very good service. Will was kind and informative. He listened to my concerns.thank you Will was kind and informative. He listened to my concerns.thank you More

I like going to this dealership for all my service needs because they are thorough and I don’t feel taken advantage of. because they are thorough and I don’t feel taken advantage of. More

Do not service your car at this dealership ond do not buy car from p car from p More

My experience at this location was wonderful. The agents are polite and attentive. They make your visit a pleasant experience. I will always use this location. The agents are polite and attentive. They make your visit a pleasant experience. I will always use this location. More

Peaceful and pleasant environment, clean place, knowledgeable staff, refreshments. Thank you for your hospitality (service )most of all the peaceful and pleasant environment. knowledgeable staff, refreshments. Thank you for your hospitality (service )most of all the peaceful and pleasant environment. More

I was taken on time. The service writer was very helpful. The waiting area was comfortable. The service writer was very helpful. The waiting area was comfortable. More

Excellent customer service, thank you so much Carlos for all your help! I really appreciate you! all your help! I really appreciate you! More

Everyone was kinde,professional and helpful they only have to paid more attention to last check have to paid more attention to last check More

Prompt, professional, and personable service. But most of all, trust-worthy. The best of service in sales, parts, and the service center. But most of all, trust-worthy. The best of service in sales, parts, and the service center. More