Advantage Toyota of River Oaks

First time lease. After always buying a new car, I decided to try leasing one. JD Houston discussed the pros and cons of buying versus leasing, and walked me through th After always buying a new car, I decided to try leasing one. JD Houston discussed the pros and cons of buying versus leasing, and walked me through the leasing process. With his guidance and input it was easy and enjoyable. Thanks JD! -Ted VerHaar More

Excellent customer service! The customer service from JD was great! He made sure my boyfriend and I felt comfortable stepping onto the sales lot and helped me get the car I was l The customer service from JD was great! He made sure my boyfriend and I felt comfortable stepping onto the sales lot and helped me get the car I was looking for that was in my price range. More

Excellent The service at advantage Toyota was excellent the people are excellent and the product itself excellent. I would like to thank everyone involved help The service at advantage Toyota was excellent the people are excellent and the product itself excellent. I would like to thank everyone involved helping me get a new Toyota tundra. It is a wonderful truck More

Great customer service, great deal Daniel Garcia is the man to go see at advantage toyoyta. He will give you a great deal and was very nice to my family! Daniel Garcia is the man to go see at advantage toyoyta. He will give you a great deal and was very nice to my family! More

Bought Toyota Tacoma Nice employees. Answered all of my questions that I about the vehicle I was interested in. Cars were clean and were in good shape. I would recommend t Nice employees. Answered all of my questions that I about the vehicle I was interested in. Cars were clean and were in good shape. I would recommend to a friend. More

Excellent The staff is friendly and very helpful. I had a great experience. This is my 6th Toyota car that my family purchase. I would highly recommend this c The staff is friendly and very helpful. I had a great experience. This is my 6th Toyota car that my family purchase. I would highly recommend this car dealership. More

Purchased of a used car It was a great experience with the sales representative, Mr. Houston and the account manager, Mr. Claude. I really appreciate their manner of treatin It was a great experience with the sales representative, Mr. Houston and the account manager, Mr. Claude. I really appreciate their manner of treating a customer. More

Great Service! I am really happy with the service. JD was very helpful and took time to work with us! Definitely will be going back to him for our next purchase! I am really happy with the service. JD was very helpful and took time to work with us! Definitely will be going back to him for our next purchase! More

This out-of-state buyer feels cheated I'm a 60+ year old Michigan resident and have bought cars from other states many times including Ohio, N.C. and Virginia. My experience with thi I'm a 60+ year old Michigan resident and have bought cars from other states many times including Ohio, N.C. and Virginia. My experience with this dealership was by far the worst.car-buying experience I made deal for Highlander through email correspondence and had detailed statement of costs and fees. This was a cash purchase, so I arrived at dealership with certified check, certificate of Michigan insurance for the car, and Michigan registration and plates to be transferred. The dealership knew that I lived 4 hours away from the dealership and I arrived early for the closing appointment. In my experience, a cash purchase where I had done all the advance paperwork should have required a fairly short closing. However, after presenting all of the paperwork and confirming that the car was as depicted in the pictures, we sat in the dealership showroom for over 4 hours before the "closer" invited us into his office for approximately 5 minutes of paperwork. During this closing, we were advised that they would be charging an additional fee of several hundred dollars for their contractor who would handle the taxes and registration in Michigan. The late hour and building snowstorm had us worried about the trip home so we only made a small protest about the additional fee. A few weeks later, we received a letter in the mail from the dealership with a check payable to Michigan purportedly for the registration transfer (which we previously paid to the dealership) and a letter instructing us to go to the Michigan SOS to register the new car. We received absolutely no service in exchange for the several hundred dollar fee. To make matters worse, when we registered the new car, we discovered that the dealership had overcharged us for the Michigan sales tax and underpaid Michigan for the sales tax. In addition, the dealership had not forwarded the entire registration fee that we paid it to the State of Michigan. This all required us to fork over several hundred dollars more to get the car registered. During several contacts with the dealership (primarily Nicolette Lewis), we were told that our request for reimbursement needed the attention of a manager who would get back to us. That never happened. We think the dealership had concluded that we would eventually decide that a couple of hundred dollars wasn't worth the hassle of bringing the fight to Illinois and didn't care about an out-of-state customer who probably wouldn't be a return customer anyway. More

Yes car It was a wonderful experience I would like to come back for my next purchase jd and the entire company made it easy thank you very much It was a wonderful experience I would like to come back for my next purchase jd and the entire company made it easy thank you very much More