Advantage Hyundai - Service Center

Edit of recent recall notice & insp appt Returned to Advantage Hyundai this morning for NY insp snafu and was respectfully greeted by Mike k the Manager who immediately took care of my proble Returned to Advantage Hyundai this morning for NY insp snafu and was respectfully greeted by Mike k the Manager who immediately took care of my problem along with Rich Spilletta the service rep. Both apologized to me for the situation and remedied the problem. As usual I love Advantage Hyundai and would never think of going anywhere else to service Sonata. As I always said its the best car I've ever had. Thanks again for treating me like royalty. Z Makula More

RECALL & INSPECTION My car was brought in 9-15-14 for recall & insp. after 7 hours it was supposedly ready. Rich called me& told me it needed windshield wipers. I agre My car was brought in 9-15-14 for recall & insp. after 7 hours it was supposedly ready. Rich called me& told me it needed windshield wipers. I agreed to the replacement, & was later called that my car was ready. Today 9-20-14 after I was ready to leave stop n shop I noticed that my inspection sticker was not on my windshield for 2015. I knew I was charged for the inspection and on my reviewing the paper work I noticed that it said I failed the inspection due to emission, Rich saw me leaving the service center as he provided cashier with the keys. He never told me about the failed inspection. Today at 2:45 I called and was told they couldn't help me and I should call back on Monday. I'm very upset right now . Where I always gave a 10 on review, I will not do so now. What happens now? Will I have to wait another 7 hrs? This is very inconvient knowing that I have to call and come back on again. More

Service with a smile I. Called in a panic as my NY inspection expired. I spoke with Chris at 3 PM and he told me to come right over as he didn't want me to get a ticket. I I. Called in a panic as my NY inspection expired. I spoke with Chris at 3 PM and he told me to come right over as he didn't want me to get a ticket. I was greeted promptly and finished in no time. It is a pleasure to have the Hyundai Sonatai serviced at Advantage. The dealership should be proud of Chris O'Brien Service Advisor. More

Excellent dealership Did not have an appointment but they fit me in anyway. Advisor diligently noticed my inspection was due. Excellent service. Have also leased 4 cars f Did not have an appointment but they fit me in anyway. Advisor diligently noticed my inspection was due. Excellent service. Have also leased 4 cars from them, and always a positive experience. More

Recall There was an issue with the transmission cable link. I was able to make an appointment to correct the matter within 2 days. The service was accomplish There was an issue with the transmission cable link. I was able to make an appointment to correct the matter within 2 days. The service was accomplished in less time than they had told me. I have never used anyone else for service on my Sonata. Their prices are reasonable, service is excellent, and the waiting room couldn't be better. Free Wi-Fi, coffee, tea, hot chocolate, free massage (certain days of the week), freshly baked cookies. It makes the wait almost pleasant. More

Recall My Sonata was recalled for a possible transmission problem. All fixed in a timely manner. Service person was friendly and knowledgeable. I also needed My Sonata was recalled for a possible transmission problem. All fixed in a timely manner. Service person was friendly and knowledgeable. I also needed a part ordered for another problem, and that is being taken care of. More

Stay Away From This Service Center I brought my car in for a recall service that should take about 2 hours to perform. That was on Tuesday at 7:30 am, it is now Friday 5:30 pm and I sti I brought my car in for a recall service that should take about 2 hours to perform. That was on Tuesday at 7:30 am, it is now Friday 5:30 pm and I still do not have my car yet. So far I have amassed a small fortune in rental car fees ($130 a day) because this dealership does not have loaner cars. The service Manager does not know how to schedule the cars in his shop or to manage his mechanics. If I could give Zero stars I would More

Quick, honest service I had my 2013 Elantra in for a free oil change and low cost tire rotation (with dealer coupon) and free car wash. It was quick, easy and inexpensive. I had my 2013 Elantra in for a free oil change and low cost tire rotation (with dealer coupon) and free car wash. It was quick, easy and inexpensive. I made the appointment online, dropped off the car the night before and received a call to confirm what i needed. The car was ready the next evening, as promised. I appreciated the honest service by my advisor Rich. More

Smooth and Professional From the moment I pulled in for an oil change until the moment I left with all the work done beautifully and with my car washed and ready to go, the e From the moment I pulled in for an oil change until the moment I left with all the work done beautifully and with my car washed and ready to go, the experience was fantastic. advantage does a great job in providing quality service and offering a comfortable situation in which to wait for work to be done. More

Terrible Recall Experience Unfortunately your team will not be getting a 10 from me. I was unhappy with the fact that this morning I had to wait nearly a half hour to drop off m Unfortunately your team will not be getting a 10 from me. I was unhappy with the fact that this morning I had to wait nearly a half hour to drop off my car. I'm glad I had a an appointment for 10 and didn't leave till nearly 1020 after arriving at 950. That is totally unacceptable. Then you told me it won't be ready at the end of the day. No one called me on my car till I called the shop at 441. Which to me is end of the day. You claimed you called me twice but that did not happen. If i didnt answer one number why wouldnt you call the house? When I made the appointment they told me it would take an hour to an hour and half to finish. Imagine if I stayed there. I would have been there 7 hours waiting for the car to get fixed that had a recall on it. I asked for the car to have a car wash it is still dirty. The inside may of been vaccuumed but the outside still has dirt. That was a terrible job. There are streaks all over it. I think the car looks worse than it did before. I hope that I receive a survey because your team doesn't deserve the scores that they get. I also feel it's very unprofessional that I got a call last night asking if I wanted to sell my car they would give me an offer. I told the guy no. Then today I get an email saying the same thing from the same person. Never mind the countless mailing I get about selling the car. Why would I sell the car so I can have another loan for a newer car for 5 more years? Also it's unprofessional that I get emails and it's all over the receipts that everyone wants a 10 it's important to you. Maybe you should treat the customer better. I understand that its hyundai but we should still be treated like a Cadillac or Mercedes if you truly want that score. I worked for a company that had surveys it's important to the employees because they get paid out on them. I'm confident that's what happens there. Oh I forgot to mention as I was waiting so long this morning to been checked in i went inside there were a bunch of service people sitting at your computer not checking anyone in. One of the girls there said yeah I know we're working on it and go back to your car and wait. That is not how you talk to people. If you had my experience what would you honestly rate it? More